Zimbra Support Lifecycle Policy
Zimbra offers phased support from the general availability of a new Standard Release. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)
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Beginning with the release of Zimbra Daffodil (Ver.10), Zimbra has formalized a three-year general support period for major releases. The three-year cycle has been implemented to ensure optimally secured and up-to-date third-party components in Zimbra continue to work as intended. We feel this is critical to maintaining the security of the Zimbra software. |
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General Support will be provided for three years from general availability of a Major Release. Support includes bug and security fixes and technical support services. |
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Technical Guidance means the Support Services provided for an additional period following General Support, as set forth in Zimbra’s Support Services Program. Zimbra Support Services will continue to be available for products within the Technical Guidance period; however, there will be no new releases, bug fixes or security patches for products within Technical Guidance. This phase is for usage by customers operating in stable environments with systems that are operating under reasonably stable loads, and this period should be utilized by customers to plan and complete upgrades to a current product version that is available within General Support. |
| Comparison |
General Support
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Technical Guidance
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| Security Fixes |  |
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| Critical Bug Fixes | |
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| Non-Critical Bug Fixes * | |
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| Technical Support | |
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| Support Portal + Self-Help (Forums, Bugzilla, Wiki) | |
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End of Support Matrix
| Schedule | |||
| Zimbra Major Release | General Availability | End of General Support | End of Technical Guidance |
| Zimbra Daffodil (v10.1.x) Includes future versions of 10.x |
Q3 2024 | 12/31/2027 | 06/30/2028 |
| Zimbra Daffodil (v10.0.x) | Q1 2023 | 06/30/2025 | 12/31/2025 |
| Version 9.0* | 04/07/2020 | 06/30/2025* Extended |
06/30/2025* Extended |
* Existing Zimbra 9 customers have until Jun 30 2025 to upgrade to the new version (Daffodil v10).
During this time, critical bug fixes and security fixes is included as part of this extended support.
