Zimbra Support Life Cycle Policies specify software support timelines to assist customers with long-term change-management decisions and release strategies.
Zimbra will offer phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)
|General Support||Technical Guidance|
|Critical Bug Fixes|
|Non-Critical Bug Fixes *||*|
|Support Portal + Self-Help (Forums, Bugzilla, Wiki)|
* Based on Zimbra's' discretion and customer input within the first two years of General Support.