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Thread: IMAP server closed the connection, Error Code: 0x800CCCDD

  1. #1
    maumar is offline Elite Member
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    Default IMAP server closed the connection, Error Code: 0x800CCCDD

    My customer got:
    IMAP server closed the connection. This can occur if you leave the
    connection idle for too long.

    Account: .....
    mailz.xxx.it: IMAP4rev1 server terminating connection.
    Protocol: IMAP
    Server: 192.168.x.x
    Port: 143
    Error Code: 0x800CCCDD.

    Timeout configured n outlook is the max allowed: 10 minutes. This happen before 10 minutes of inactivity.

    -m

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    What version of Outlook and have you checked your Log Files - Zimbra :: Wiki for any error messages ?

  3. #3
    maumar is offline Elite Member
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    Quote Originally Posted by uxbod View Post
    What version of Outlook and have you checked your Log Files - Zimbra :: Wiki for any error messages ?
    outlook 2007
    Zimbra NE 5.0.4 Centos4

    error:
    2008-04-16 14:05:07,316 INFO [ImapServer-51744] [] ProtocolHandler - Exception occurred while handling connection
    java.net.SocketException: Broken pipe
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
    at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
    at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
    at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
    at com.zimbra.cs.imap.TcpImapHandler.sendLine(TcpImap Handler.java:294)
    at com.zimbra.cs.imap.ImapHandler.sendResponse(ImapHa ndler.java:3449)
    at com.zimbra.cs.imap.ImapHandler.sendOK(ImapHandler. java:3436)
    at com.zimbra.cs.imap.ImapHandler.doLOGOUT(ImapHandle r.java:933)
    at com.zimbra.cs.imap.ImapHandler.executeRequest(Imap Handler.java:438)
    at com.zimbra.cs.imap.TcpImapHandler.processCommand(T cpImapHandler.java:151)
    at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:160)
    at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:128)
    at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
    at java.lang.Thread.run(Thread.java:619)
    2008-04-16 14:05:07,318 INFO [ImapServer-51744] [] ProtocolHandler - Handler exiting normally

    but i think this not an error
    i try to install outlook conenctor
    maybe timeout error will vanish
    -m

  4. #4
    Mark Daniel's Avatar
    Mark Daniel is offline Senior Member
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    Quote Originally Posted by maumar View Post
    My customer got:
    IMAP server closed the connection. This can occur if you leave the
    connection idle for too long.

    Account: .....
    mailz.xxx.it: IMAP4rev1 server terminating connection.
    Protocol: IMAP
    Server: 192.168.x.x
    Port: 143
    Error Code: 0x800CCCDD.

    Timeout configured n outlook is the max allowed: 10 minutes. This happen before 10 minutes of inactivity.

    -m
    I've been wrestling with this issue for months now with a particular user (who happens to be in a remote location, which I thought was part of the cause). I resolved it with something embarrassingly simple: I recreated her Outlook profile. Somehow, the Outlook profile had some form of corruption buried within it, which was causing IMAP timeouts. Hrmph!
    mark daniel | actc
    zcs 6 ose | mac pro | mac os x server 10.4.11

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