Support Life Cycle Documentation

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Zimbra Support Life Cycle Policies specify software support timelines to assist customers with long-term change-management decisions and release strategies.

Zimbra will offer phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)

  • General Support will be provided for three years from general availability of a Major Release. Support includes bug and security fixes and technical support services.
  • Technical Guidance means the Support Services provided for an additional period following General Support, as set forth in Zimbra's Support Services Program. Zimbra Support Services will continue to be available for products within the Technical Guidance period; however, there will be no new releases, bug fixes or security patches for products within Technical Guidance. This phase is for usage by customers operating in stable environments with systems that are operating under reasonably stable loads, and this period should be utilized by customers to plan and complete upgrades to a current product version that is available within General Support.
Comparison
General Support Technical Guidance
Security Fixes Check
Critical Bug Fixes Check
Non-Critical Bug Fixes * Check *
Technical Support Check Check
Support Portal + Self-Help (Forums, Bugzilla, Wiki) Check Check

* Based on Zimbra's' discretion and customer input within the first two years of General Support.