Canned Messages??

[simplyfat]

Hi everyone,
I'm searching desperatly for a possibility to prepare & use canned messages in Zimbra. Can't believe nobody thought about this before. Am I missing something?

[phoenix]

Hi everyone,
I'm searching desperatly for a possibility to prepare & use canned messages in Zimbra. Can't believe nobody thought about this before. Am I missing something?

What do you mean by 'canned messages'?

[simplyfat]

I mean a message or parts of messages which are typed in advance and sent again and again. Very good for customer support etc.

See a very good Thunderbird extension for example: Quicktext - Hesslow Extensions

[y@w]

I believe this is what you're looking for: Bug 14426 – Save e-mail as template option

The feature has been requested some time ago. You can check pm.zimbra.com to see if they are planning on including it in a future release, but I'm not aware of a timeframe.

Adding signatures in the web client that you can select can work in some situations as a workaround. There's also a possible solution listed in the bug that may work for you as well.

[simplyfat]

Thank you! But the bug doesn't seem to be on the top priority list of the dev staff.

Can somebody tell me if something like that could be accomplished by a Zimlet? Probably it just depends on if a Zimlet can insert text at the cursor position. Any ideas?