Salesforce not working. No matching contacts.

[timhassett]

We are using hosted Zimbra through 01.com on ZCS 4.5.10. (soon to be 5 this weekend) All of our users log in through the AJAX web client using Firefox. We have an Enterprise Salesforce account, and I am able to successfully configure the zimlet with my account. We have done a little bit of customizing in that we call "Accounts" "Prospects". I set up a new test prospect in the system, and then had that test person send me an e-mail. When I try to drag her e-mail over the Salesforce Zimlet, I get a "there are no matching contacts for this domain" error. However, there is. I asked the 01.com support guys, but they said the Zimlet is basically unsupported, so I am reaching out to anyone that I can help. I would be very grateful. Thanks!! Attached are screen shots.

[jholder]

Hi Tim,
Sorry you're having trouble.

The zimlet is kind of stupid, and mindless. What I mean is that in some cases, it will report one error for just about any type of issue.

So, what would be useful is if we can get a soap trace and response.

Can you start zimbra with ?debug=1 in the URL bar? This will open up a pop up console. Can you get the soap send and response for us?

Thanks,
jh

[timhassett]

Hey JH,

Thanks for the response. I'm not the most advanced user in the world, so you might have to walk me through the soap send process with a little more detail. Since we're using a hosting company, how would I do this?

Thanks,
Tim

[jholder]

All you have to do is just append ?debug=1 to the URL, ie:
http://mail.domain.com/?debug=1

[timhassett]

Thanks JH, I did this, but the attached screen shot is all that resulted.

[jholder]

So this is a soap trace window. Nothing at all appears? Even when you select, say, calendar? If that's so, change 1 to 3

[timhassett]

I tried the =3 and =1 debug and going to the calendar, but the attached screen shot is all I seem to get. (?)