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02-07-2008, 11:04 AM
| | | Salesforce not working. No matching contacts. We are using hosted Zimbra through 01.com on ZCS 4.5.10. (soon to be 5 this weekend) All of our users log in through the AJAX web client using Firefox. We have an Enterprise Salesforce account, and I am able to successfully configure the zimlet with my account. We have done a little bit of customizing in that we call "Accounts" "Prospects". I set up a new test prospect in the system, and then had that test person send me an e-mail. When I try to drag her e-mail over the Salesforce Zimlet, I get a "there are no matching contacts for this domain" error. However, there is. I asked the 01.com support guys, but they said the Zimlet is basically unsupported, so I am reaching out to anyone that I can help. I would be very grateful. Thanks!! Attached are screen shots. | 
02-12-2008, 09:16 PM
| | Former Zimbran | |
Posts: 5,606
| | Hi Tim,
Sorry you're having trouble.
The zimlet is kind of stupid, and mindless. What I mean is that in some cases, it will report one error for just about any type of issue.
So, what would be useful is if we can get a soap trace and response.
Can you start zimbra with ?debug=1 in the URL bar? This will open up a pop up console. Can you get the soap send and response for us?
Thanks,
jh | 
02-13-2008, 06:27 AM
| | | Hey JH,
Thanks for the response. I'm not the most advanced user in the world, so you might have to walk me through the soap send process with a little more detail. Since we're using a hosting company, how would I do this?
Thanks,
Tim | 
02-13-2008, 11:50 AM
| | | Thanks JH, I did this, but the attached screen shot is all that resulted. | 
02-13-2008, 12:08 PM
| | Former Zimbran | |
Posts: 5,606
| | So this is a soap trace window. Nothing at all appears? Even when you select, say, calendar? If that's so, change 1 to 3 | 
02-22-2008, 09:22 AM
| | | I tried the =3 and =1 debug and going to the calendar, but the attached screen shot is all I seem to get. (?) | | Thread Tools | Search this Thread | | | | | Display Modes | Linear Mode | | Why Join? Registering let's you ask questions, makes it easier to search, displays any files attached to posts, and notifies you about replies.  |