Just a short note to thank Zimbra support and Ramadan (I hope I am spelling your name correctly!) specifically for his outstanding support earlier today.
Our NE server, after 185 days of smooth, continuous uptime (interrupted only by Zimbra updates) went wonky today. We called support and Ramadan very quickly and expertly located the problem, fixed it, and gave the whole server a good lookover to boot.
Too often we forget that what we pay for is not only the software itself, but for the support behind it. Nice to know we are getting excellent value on both fronts!
All the best,