Trying to Connect a Smartphone

[intekular]

Hi,

I am trying to connect a Blackjack and have read the documentation but still no luck. In the COS Features I have it enabled. On the phone I have done the FQDN.

Is there something else in the GUI that needs to be enabled? Also I am running the website on port 8080...is this what I need to reference with my WM5 device? Lastly in Exchange I need to define a mobile number to send OTA synch info to...do I need to do the same in Zimbra?

[KevinH]

Are you running the Network edition? You need to use the same port that you use for the web UI so 8080 if that's what you moved it to.

[intekular]

Hi,

I have tried with the :8080 as well and no luck. I am using the Network Edition with the mobile license.

There is no SSL certificate as yet either. Just strange.

[jholder]

Can you post your /opt/zimbra/log/sync.log

You may wish to edit to log to take out any super secret info.
Try to grab a section of the log where you're trying to sync.

[intekular]

Log shows like there is nothing to connect to.

2007-05-22 10:52:51,363 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
2007-05-22 10:54:47,784 INFO [main] [] sync - ZimbraSync service starting up
2007-05-22 15:16:06,665 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
2007-05-22 15:16:58,074 INFO [main] [] sync - ZimbraSync service starting up
2007-05-22 15:25:47,171 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
2007-05-22 15:25:57,214 INFO [main] [] sync - ZimbraSync service starting up
2007-05-22 15:35:03,249 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
2007-05-22 15:36:52,967 INFO [main] [] sync - ZimbraSync service starting up

[jholder]

Yea, doesn't look like there's much in there.

So if there isn't, then that means you signal is never even getting to the zcs server which would indicate a problem with the phone or connection.

Also take a look at /opt/zimbra/log/audit.log and see if you see any sync errors in there.

[intekular]

Strange indeed. Audit log shows nothing as well. The mobile device can surf to the page with IE for the Zimbra login. I wonder if it has a problem with :8080?

[jholder]

Well, everything kinda works through the soap interface, which in this case is 8080.

You should contact support and see if they can help

Good luck
john