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Old 03-08-2007, 12:04 PM
Active Member
  
Posts: 35
Default Zimbra Mobile fails with Java Exception
Windows Mobile 5 device (HP iPAQ) fail active sync with error code: 0x85010014

sync.log show:

2007-03-08 10:41:36,689 WARN [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8 D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;clas s=Calendar;folder=10;item=44055;] sync - Unexpected exception encoding server change
java.lang.IllegalArgumentException: DayOfWeek field must be in [0, 6] range

I am attaching the log file.

I upgraded our Zimbra instance from 4.0.5 to 4.5.3 last night.

I have opened a trouble ticket: Support Case 00009857

Code:
2007-03-08 10:41:34,064 INFO  [http-443-Processor99] [] sync - POST Microsoft-Server-ActiveSync?User=kunkled&DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE&DeviceType=PocketPC&Cmd=FolderSync
2007-03-08 10:41:34,071 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=FolderSync;] sync -
<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy">
    <SyncKey>{C5274B48-CDBE-3359-9A50-739165E570E0}1</SyncKey>
</FolderSync>

2007-03-08 10:41:34,073 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=FolderSync;] sync - SyncState: version=1/1; modseq=71543/71543; filter=0/0; cutoff=-1/-1; clientsize=34/34
2007-03-08 10:41:34,074 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=FolderSync;] sync -
<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy">
    <Status>1</Status>
    <SyncKey>{C5274B48-CDBE-3359-9A50-739165E570E0}1</SyncKey>
    <Changes>
        <Count>0</Count>
    </Changes>
</FolderSync>

2007-03-08 10:41:34,074 INFO  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=FolderSync;] sync - HTTP/1.1 200 OK
2007-03-08 10:41:35,005 INFO  [http-443-Processor99] [] sync - POST Microsoft-Server-ActiveSync?User=kunkled&DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE&DeviceType=PocketPC&Cmd=GetItemEstimate
2007-03-08 10:41:35,012 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync -
<?xml version="1.0" encoding="utf-8"?>
<GetItemEstimate xmlns="GetItemEstimate">
    <Collections>
        <Collection>
            <Class>Contacts</Class>
            <CollectionId>7</CollectionId>
            <AirSync:FilterType>0</AirSync:FilterType>
            <AirSync:SyncKey>{2F278E70-4151-39E8-B06F-843A995FB00C}5</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Calendar</Class>
            <CollectionId>10</CollectionId>
            <AirSync:FilterType>4</AirSync:FilterType>
            <AirSync:SyncKey>{AAD70557-CF6D-307F-B9A6-ADA4EA7634BA}1</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2</CollectionId>
            <AirSync:FilterType>2</AirSync:FilterType>
            <AirSync:SyncKey>{182FF44A-FC02-3807-907B-B9B796A80D01}2</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Tasks</Class>
            <CollectionId>15</CollectionId>
            <AirSync:FilterType>0</AirSync:FilterType>
            <AirSync:SyncKey>{C62B950B-0FC0-3A19-9D65-96E5F42F64E8}1</AirSync:SyncKey>
        </Collection>
    </Collections>
</GetItemEstimate>

2007-03-08 10:41:35,015 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync - SyncState: version=5/5; modseq=71556/71556; filter=0/0; cutoff=0/0; clientsize=344/344
2007-03-08 10:41:35,019 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync - SyncState: version=1/1; modseq=0/0; filter=0/0; cutoff=-1/-1; clientsize=0/0
2007-03-08 10:41:35,358 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync - SyncState: version=2/2; modseq=71557/71557; filter=2/2; cutoff=1173108724854/1173108724854; clientsize=90/90
2007-03-08 10:41:35,362 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync - SyncState: version=1/1; modseq=0/0; filter=0/0; cutoff=-1/-1; clientsize=0/0
2007-03-08 10:41:35,681 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync -
<?xml version="1.0" encoding="utf-8"?>
<GetItemEstimate xmlns="GetItemEstimate">
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Contacts</Class>
            <CollectionId>7</CollectionId>
            <Estimate>0</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Calendar</Class>
            <CollectionId>10</CollectionId>
            <Estimate>618</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2</CollectionId>
            <Estimate>0</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Tasks</Class>
            <CollectionId>15</CollectionId>
            <Estimate>0</Estimate>
        </Collection>
    </Response>
</GetItemEstimate>

2007-03-08 10:41:35,681 INFO  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=GetItemEstimate;] sync - HTTP/1.1 200 OK
2007-03-08 10:41:36,065 INFO  [http-443-Processor99] [] sync - POST Microsoft-Server-ActiveSync?User=kunkled&DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE&DeviceType=PocketPC&Cmd=Sync
2007-03-08 10:41:36,071 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;] sync -
<?xml version="1.0" encoding="utf-8"?>
<Sync xmlns="AirSync">
    <Collections>
        <Collection>
            <Class>Calendar</Class>
            <SyncKey>{AAD70557-CF6D-307F-B9A6-ADA4EA7634BA}1</SyncKey>
            <CollectionId>10</CollectionId>
            <DeletesAsMoves/>
            <GetChanges/>
            <WindowSize>100</WindowSize>
            <Options>
                <FilterType>4</FilterType>
                <Truncation>4</Truncation>
                <RtfTruncation>4</RtfTruncation>
                <Conflict>1</Conflict>
            </Options>
        </Collection>
    </Collections>
</Sync>

2007-03-08 10:41:36,073 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - SyncState: version=1/1; modseq=0/0; filter=0/0; cutoff=-1/-1; clientsize=0/0
2007-03-08 10:41:36,073 INFO  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - Client request version 1
2007-03-08 10:41:36,073 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - 0 items expired
2007-03-08 10:41:36,389 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - 0 tombstones to delete
2007-03-08 10:41:36,489 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - 100 changes to process
2007-03-08 10:41:36,658 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - Item count before conflict resolution: 0/0/100/0
2007-03-08 10:41:36,658 DEBUG [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - Item count after conflict resolution: 0/0/100/0
2007-03-08 10:41:36,658 INFO  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - Server response version 2
2007-03-08 10:41:36,689 WARN  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;item=44055;] sync - Unexpected exception encoding server change
java.lang.IllegalArgumentException: DayOfWeek field must be in [0, 6] range
        at com.zimbra.cs.mailbox.calendar.WindowsSystemTime.<init>(WindowsSystemTime.java:61)
        at com.zimbra.cs.mailbox.calendar.WindowsSystemTime.fromSimpleOnset(WindowsSystemTime.java:107)
        at com.zimbra.cs.mailbox.calendar.WindowsTimeZoneInformation.fromICal(WindowsTimeZoneInformation.java:119)
        at com.zimbra.zimbrasync.commands.SyncUtils.encodeTimezoneInformation(SyncUtils.java:239)
        at com.zimbra.zimbrasync.commands.CalendarSync.encodeServerChange(CalendarSync.java:651)
        at com.zimbra.zimbrasync.commands.CollectionSync.encodeResponse(CollectionSync.java:821)
        at com.zimbra.zimbrasync.commands.Sync.encodeResponse(Sync.java:184)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:396)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:330)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:226)
        at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:35)
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:106)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
        at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
2007-03-08 10:41:36,690 WARN  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - General ZimbraSync exception
com.zimbra.zimbrasync.ZimbraSyncException: item=44055
        at com.zimbra.zimbrasync.commands.CollectionSync.encodeResponse(CollectionSync.java:826)
        at com.zimbra.zimbrasync.commands.Sync.encodeResponse(Sync.java:184)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:396)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:330)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:226)
        at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:35)
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:106)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
        at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.IllegalArgumentException: DayOfWeek field must be in [0, 6] range
        at com.zimbra.cs.mailbox.calendar.WindowsSystemTime.<init>(WindowsSystemTime.java:61)
        at com.zimbra.cs.mailbox.calendar.WindowsSystemTime.fromSimpleOnset(WindowsSystemTime.java:107)
        at com.zimbra.cs.mailbox.calendar.WindowsTimeZoneInformation.fromICal(WindowsTimeZoneInformation.java:119)
        at com.zimbra.zimbrasync.commands.SyncUtils.encodeTimezoneInformation(SyncUtils.java:239)
        at com.zimbra.zimbrasync.commands.CalendarSync.encodeServerChange(CalendarSync.java:651)
        at com.zimbra.zimbrasync.commands.CollectionSync.encodeResponse(CollectionSync.java:821)
        ... 29 more
2007-03-08 10:41:36,690 INFO  [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;class=Calendar;folder=10;] sync - HTTP/1.1 500
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  #2 (permalink)  
Old 03-08-2007, 01:42 PM
Zimbra Consultant & Moderator
  
Posts: 11,327
Default
If you've already opened a support ticket, that's the best place for support. I see that's it's currently being investigated for you.
__________________
Regards


Bill
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  #3 (permalink)  
Old 03-08-2007, 01:57 PM
Active Member
  
Posts: 35
Default
Agreed but this is the first place I look before opening a support ticket. I posted here to help others.

Chase
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  #4 (permalink)  
Old 03-08-2007, 08:47 PM
Active Member
  
Posts: 35
Default
A bug was opened for this:

http://bugzilla.zimbra.com/show_bug.cgi?id=15241

The work-around until the bug is fixed is to delete the appointment that is causing the exception.

zmmailbox -z -m username@domain
di <item number>
exit

<item number> can be found in the sync log when the exception is logged.

2007-03-08 10:41:36,689 WARN [http-443-Processor99] [mid=321;name=kunkled;DeviceId=3BC9A9F061A7399F5DD8 D7EC435FABFE;DeviceType=PocketPC;SyncCmd=Sync;clas s=Calendar;folder=10;item=44055;] sync - Unexpected exception encoding server change
java.lang.IllegalArgumentException: DayOfWeek field must be in [0, 6] range

I want to thank Zimbra's support team for their quick response to my support request. They had a developer working on it with in a couple hours after I logged the request.

Jason
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  #5 (permalink)  
Old 05-16-2007, 06:40 AM
Trained Alumni
  
Posts: 114
Default
I have a similar problem, but it's an email. How can i find out what email "3195" is? The email is marked 3195, how to find out what mail this is?`
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  #6 (permalink)  
Old 11-28-2007, 08:16 AM
Active Member
  
Posts: 25
Default
I have a similiar problem - a calendar item with an invalid XML character.

Is there a possibility to take a look on that calendar item on the cli when having the item id?

thanks,
Thomas
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  #7 (permalink)  
Old 01-21-2008, 07:21 PM
Junior Member
  
Posts: 5
Default Another
I've had the same issue, except it is always with emails. It happens about once every few days, and then the mobile device will not sync again until I disable and then re-enable "email" under the server sync settings.

Mostly posting to make sure this doesn't get forgotten. What exactly causes this? Is it a specific action I should avoid? (such as reading on one device and the other at different times, for example?)
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  #8 (permalink)  
Old 01-21-2008, 07:25 PM
Zimbra Employee
  
Posts: 1,665
Default
The issue described by JasonChase is very old. It shouldn't be there any more in recent versions.
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