I have a client with a Samsung Galaxy S III device using ActiveSync (called Exchange account on the device.) When sending email, the sender name is 'user' from email@example.com instead of his name. His name is displayed correctly when sending emails from the rich client and it was displayed correctly while using an gingerbreaded phone.
Trouble is that samsung seems to have modified the stock android account configuration dialogs and removed the 'Your name' field. The issue is also mentioned here: [Q] Stock Email client, no sender real name SGS3 I9300 - xda-developers
Could anyone confirm this on another sgs3? Thanks!