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Thread: Authentication error creating new account on Android

  1. #1
    v912485 is offline Trained Alumni
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    Default Solved: Authentication error creating new account on Android

    Hi,

    I have the Zimbra Network Edition, so I know it has ActiveSync.
    However, when I try to configure a Zimbra account on the an Android device I always get an authentication failure. I tried different devices with different accounts. I know the username/passwords are correct because I verified it.

    It has worked in the past at some point. I even upgraded to the latest version 7.1.2 but still no joy.

    Any help would be much appreciated.

    Allan
    Last edited by v912485; 09-25-2011 at 01:50 AM.

  2. #2
    lytledd is offline Elite Member
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    The username is your full email address, the domain is left blank.

    Doug
    Ben Franklin quote:

    "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

  3. #3
    v912485 is offline Trained Alumni
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    Thanks for the reply, but still no joy. :-(

  4. #4
    v912485 is offline Trained Alumni
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    Ok, I figured out the reason. The SSL certicate expired and apparently Android cannot handle that. So I re-generated the certificates and all seem to be working now.

    Allan

  5. #5
    lytledd is offline Elite Member
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    Don't forget to mark this thread as solved.

    Doug
    Ben Franklin quote:

    "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

  6. #6
    cygnus is offline Starter Member
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    hey "v912485" ...
    i am having the exact same problem .. i dnt knw how to re-generate the expired ssl certificates .. could you please helpl me with the same ???

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by cygnus View Post
    hey "v912485" ...
    i am having the exact same problem .. i dnt knw how to re-generate the expired ssl certificates ..
    If the certificates are expired they need to be regenerated on the server, go to the Admin UI and regenerate them. If you're not the admin of the server then contact them and tell them about the problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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