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Thread: HTC mail sync problem

  1. #1
    boskabouter is offline New Member
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    Default HTC mail sync problem

    Hi,

    I cannot sync an HTC Desire S (aka HTC Saga, an Android 2.3 device) with my company's Zimbra server using HTC mail. I cannot even setup an Exchange Activesync account on my HTC. Whenever I enter the credentials, HTC Mail connects to the server, and then crashes (I need to force-close it).

    Some details:
    - We are running ZCS 6.0.4
    - Mobile support is working. Syncing with Iphone works. Syncing with Windows Mobile works.
    - Syncing with Zimbra using Touchdown works fine on the HTC Desire S (but I would rather use HTC mail, calendar etc., and not be forced to buy a 3rd party app).
    - I have not been able to try with any other Android device.

    Any ideas?
    Last edited by boskabouter; 07-26-2011 at 09:42 AM.

  2. #2
    lytledd is offline Elite Member
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    Default

    Sounds like a buggy app. I know the one that came with my EVO is. I went with the recently released Zimbra Android app. Works well enough, you should be able to find it here:

    Please give us feedback on this Android app!

    Doug
    Ben Franklin quote:

    "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

  3. #3
    boskabouter is offline New Member
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    Default

    Thanks. The Zimbra app works, too.

    Figured out what is probably the matter with the HTC Sense mail app. It does not accept self-signed security certificates, which many Zimbra servers use. HTC should change its app.

    Haven't been able to find a workaround.

  4. #4
    lytledd is offline Elite Member
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    You may be able to get around that if you use the internal browser and go to your Zimbra's web portal and accept the self-signed certs.

    I've been successful on the Palm Pre and Pixi doing that.

    Doug
    Ben Franklin quote:

    "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

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