Version 7 - Touchdown for Android no longer working (HTC EVO)

[lytledd]

Upgrade went well, no issues with my Droid syncing.

Doug

[steffenm]

Hi,

we have found and solved our problem. With the update the imapproxy has been enabled. Unfortunately I can't tell, how, what we have overseen or done wrong. But we recognized it after the update.
It seems that the HTC-Problems that I have been told of had the same reason. I havn't thought of that a customer uses IMAP to check his mails on his mobile...

So al we had to do, was to disable the IMAP-proxy. Here is how you do this:

zmprov -- ms myserver.com -zimbraServiceEnabled imapproxy

and

zmprov -l ms myserver.com zimbraPop3BindPort 110 zimbraPop3SSLBindPort 995 zimbraPop3ProxyBindPort 7110 zimbraPop3SSLProxyBindPort 7995 zimbraImapBindPort 143 zimbraImapSSLBindPort 993 zimbraImapProxyBindPort 7143 zimbraImapSSLProxyBindPort 7993

(Source: remove/disable imapproxy)

Steffen

[Joe-3455656]

Are people still having issues with TouchDown syncing with Zimbra? Not sure what the last message concerning IMAP was all about. Was that relevant?

Trying it with the lasted Zimbra Network Server software and TouchDown 7.0.0012. I can send and receive mail to/from the phone but only in manual or poll mode. If I enable push mode, TouchDown complains - "ActiveSync support not found".

Note that TouchDown is implementing v2.5 of the protocol. The native Android ActiveSync App implements v12.x and it works fine.

zimbra@srv:~$ zmcontrol -v
Release 7.1.3_GA_3346.UBUNTU10_64 UBUNTU10_64 NETWORK edition.

=============
sync.log
=============
2011-10-02 10:34:44,463 INFO [btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync] [] sync - OPTIONS Microsoft-Server-ActiveSync?null
2011-10-02 10:34:44,463 INFO [btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync] [] sync - HTTP/1.1 200 OK
2011-10-02 10:34:45,445 INFO [btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android] [] sync - POST Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android
2011-10-02 10:34:45,446 INFO [btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android] [] sync - DeviceID=515355565454485248525051555154; DeviceType=Android; UA=TouchDown(MSRPC)/7.0.0012; Protocol=2.5; PolicyKey=0
2011-10-02 10:34:45,488 INFO [btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android] [name=joe.smith@test.example.com;mid=5;Cmd=FolderSy nc;DeviceID=515355565454485248525051555154;Version =2.5;] sync - Response size 307 bytes
2011-10-02 10:34:45,489 INFO [btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android] [name=joe.smith@test.example.com;mid=5;Cmd=FolderSy nc;DeviceID=515355565454485248525051555154;Version =2.5;] sync - HTTP/1.1 200 OK

==========
access_log
==========
127.0.0.1 - - [02/Oct/2011:14:30:14 +0000] "POST /service/admin/soap/AuthRequest HTTP/1.1" 200 623 "-" "zmprov 7.1.3_GA_3346"
127.0.0.1 - - [02/Oct/2011:14:30:14 +0000] "POST /service/admin/soap/GetAllServersRequest HTTP/1.1" 200 14724 "-" "zmprov 7.1.3_GA_3346"
184.151.127.209 - - [02/Oct/2011:14:34:44 +0000] "OPTIONS /Microsoft-Server-ActiveSync HTTP/1.1" 200 0 "-" "TouchDown(MSRPC)/7.0.0012"
184.151.127.209 - - [02/Oct/2011:14:34:45 +0000] "POST /Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android HTTP/1.1" 200 307 "-" "TouchDown(MSRPC)/7.0.0012"

==========
access_log
==========
10:34:44.462:btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync 184.151.127.209 OPTIONS null; TouchDown(MSRPC)/7.0.0012
10:34:44.464:btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync 200 null 0
10:34:45.444:btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android 184.151.127.209 POST null; TouchDown(MSRPC)/7.0.0012
10:34:45.489:btpool0-1://srv.test.example.com/Microsoft-Server-ActiveSync?User=Joe.Smith%40test.example.com&Cmd=F olderSync&DeviceId=515355565454485248525051555154& DeviceType=Android 200 application/vnd.ms-sync.wbxml 307

[lytledd]

Are people still having issues with TouchDown syncing with Zimbra?

We're currently running Zimbra 7.1.2 Patch level 1 and my EVO is running TouchDown 6.5.0052b without sync issues. Push is enabled.

Doug

[Joe-3455656]

I see you are running TouchDown version 6.5.0052b. It appears the issue is with TouchDown version 7. I have TouchDown version 7.0.0012 (eval). Older versions are not available from Android Market.

Has anybody managed to get TouchDown version 7 to work with Zimbra 7.1.x?

[phoenix]

Originally Posted by Joe-3455656

Has anybody managed to get TouchDown version 7 to work with Zimbra 7.1.x?

Touchdown 7 works fine with ZCS 7, I use it on my HTC Desire without any problems connected to a ZCS 7.1.3 server.

[Joe-3455656]

Originally Posted by lytledd

Upgrade went well, no issues with my Droid syncing.

Doug

Got it to go. One of our security devices was interfering with the inbound HTTPS session. Thanks for confirming.

Any chance you have certificate based client authentication working?