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Thread: iPhone not sending UTF-8 mails since 3.1.3?

  1. #1
    krabina is offline Special Member
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    Default iPhone not sending UTF-8 mails since 3.1.3?

    Hi,

    when I send an e-mail with an iPhone version 3.1.2 (7D11), it correctly gets formatted as UTF-8:
    Content-Type: text/plain;
    charset=utf-8;
    format=flowed
    Content-Transfer-Encoding: base64
    Sent Using: Zimbra 6.0.4_GA_2038.UBUNTU8 (MobileSync - Apple-iPhone/704.11)

    Another iPhone version 3.1.3 (7E18) sends this:
    Content-Type: text/plain;
    charset=us-ascii;
    format=flowed
    Content-Transfer-Encoding: 7bit
    Sent Using: Zimbra 6.0.4_GA_2038.UBUNTU8 (MobileSync - Apple-iPhone/705.18)

    Which results in Zimbra (and other mail clients) to not display special characters (e. g. German Umlauts) correctly.

    All iPhone settings are identical, as well as the settings of the Zimbra accounts. An e-mail written in Zimbra gets formatted correctly in UTF-8.

    Is this a bug of Zimbra mobile in combination with the latest iPhone software 3.1.3?

    Cany anybody confirm this?

    regards,
    Bernhard

  2. #2
    krabina is offline Special Member
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  3. #3
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    LMStone is offline Moderator
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    Default

    We see the same thing:

    Sent from Zimbra:
    Code:
    From: "L. Mark Stone" <mark.stone@reliablenetworks.com>
    To: "L. Mark Stone" <lmstone@rnome.com>
    Message-ID: <1467517981.140.1268918348418.JavaMail.root@malbec>
    Subject: Test Zimbra Encoding
    MIME-Version: 1.0
    Content-Type: multipart/alternative; 
    	boundary="----=_Part_138_1283114678.1268918348414"
    X-Originating-IP: [66.186.188.78]
    X-Mailer: Zimbra 6.0.5_GA_2213.SLES11_64 (ZimbraWebClient - FF3.0 (Linux)/6.0.5_GA_2213.SLES11_64)
    
    ------=_Part_138_1283114678.1268918348414
    Content-Type: text/plain; charset=utf-8
    Content-Transfer-Encoding: quoted-printable


    Sent From iPhone:
    Code:
    From: "L. Mark Stone" <mark.stone@reliablenetworks.com>
    To: "L. Mark Stone" <lmstone@rnome.com>
    Content-Type: text/plain;
    	charset=us-ascii;
    	format=flowed
    Content-Transfer-Encoding: 7bit
    Mime-Version: 1.0
    Subject: Test iPhone Encoding
    Date: Thu, 18 Mar 2010 09:16:40 -0400 (EDT)
    X-Mailer: Zimbra 6.0.5_GA_2213.SLES11_64 (MobileSync - Apple-iPhone/705.18)
    Hope that helps,
    Mark

  4. #4
    krabina is offline Special Member
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    After upgrade to 6.0.5 the problem still persists

  5. #5
    krabina is offline Special Member
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    tried to send via pop account with both devices. result: both devices correctly
    send utf-8!

    so it's not an iphone device issue, it must be somewhere between iphone
    exchange support and zimbra mobile...

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by krabina View Post
    tried to send via pop account with both devices. result: both devices correctly
    send utf-8!

    so it's not an iphone device issue, it must be somewhere between iphone
    exchange support and zimbra mobile...
    I presume you've filed a bug report or contacted support about this issue?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    krabina is offline Special Member
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    yes: Bug 45415 &ndash; iPhone not sending UTF-8 mails since 3.1.3

    I will do some further testing as I have one iPhone with the older OS version using MS Exchange that I will upgrade shorty to 3.1.3. Then we will know whethere or not it's an MS active sync issue or a Zimbra issue.

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