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Thread: [SOLVED] DocsToGo w/ Exchange Attachments for iPhone

  1. #1
    dpmchris is offline Special Member
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    Talking [SOLVED] DocsToGo w/ Exchange Attachments for iPhone

    Dataviz just released the first versions of their Documents To Go software, the $5 desktop sync version, and the premium $10 Exchange Attachments version.***

    For the sake of "SCIENCE!" I spent the extra $5 and got the Exchange version since it indicated it uses ActiveSync to download emails with attachments. 5 bucks isn't too bad to take for the team

    However in my preliminary findings it doesn't complete email folder synchronization, but it DOES spit out a handy sync logs! I pushed the log file to the Documents to Go Desktop app, and am posting it immediately following this, in case some enterprising individual can tell what it is doing.


    Enjoy!
    Chris @ Purohit

    ***I guess that is introductory pricing.
    Last edited by dpmchris; 01-01-2010 at 09:38 PM. Reason: Pricing info
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  2. #2
    dpmchris is offline Special Member
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    Default Fun with DocsToGo EAS Sync Log!!!

    -------------
    Jun 15, 2009 1:07 PM
    Preparing to sync
    Start synchronization... 3.000 (430)
    Jun 15, 2009 1:07 PM
    Preparing to sync
    Linking to Exchange...
    https://mail.domain.com/Microsoft-Se...TGIPhoneClient
    Getting folders...
    https://mail.domain.com/Microsoft-Se...Cmd=FolderSync
    Connecting to Inbox...
    https://mail.domain.com/Microsoft-Se...lient&Cmd=Sync
    Checking for Updates...
    https://mail.domain.com/Microsoft-Se...etItemEstimate
    *** Please try to sync again! If this error persists, please restart your phone and try syncing again. Please visit www.dataviz.com/dtgsyncerror for Exchange Synchronization errors and solutions.
    0x7370007 (generalErrItemNotFound)
    ***Sync failed!
    Jun 15, 2009 1:07 PM
    Last sync: *ERROR* See log.
    DStargateAppUi::ActiveSync_ReportError():0x7370007
    DActiveSyncEngine::HTTP_RecievedResponse()-------------
    Last edited by dpmchris; 06-15-2009 at 11:47 AM. Reason: oopsie-doodle!
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  3. #3
    hsu-shawn is offline Starter Member
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    Default dataviz DocsToGo w/Exchange

    Same problem here...

  4. #4
    dpmchris is offline Special Member
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    I wonder if I need to generate a server log as well as the device log above. Sure wished this worked--it is SO CLOSE!

    Then again, if Dataviz would do the same thing for IMAP, it might be less necessary for ActiveSync. But would Apple approve???


    Rrrrgh,
    Chris @ Purohit
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  5. #5
    bwalrave is offline Junior Member
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    Anyone fill out a bug report yet? I'm seeing the same issue here, although we're running 5.0.9...

    Anyone running 5.0.16 that sees the same problem?

  6. #6
    dpmchris is offline Special Member
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    I created a bug report for the convenience of the users here:

    Bug 38846 – Need compatibility with Active Sync in Documents to Go for Exchange (iPhone)

    Please note that this is in regards to a third party application, not with the functionality of Zimbra or the iPhone so there might be a question of liability/responsibility. I suggest also notifying Dataviz, and asking them for more sync options: IMAP, WebDAV, etc...
    Last edited by dpmchris; 06-21-2009 at 03:16 PM. Reason: Edited for clarity
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  7. #7
    dpmchris is offline Special Member
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    Remember if a bug is important enough to you, you must consider voting on it the bugzilla site.
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  8. #8
    bwalrave is offline Junior Member
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    According to Dataviz's Exchange Attachments Synchronization Errors and Solutions, the error code 0x7370007 means:

    ----
    There is an email that is causing the error.

    Please see the conflict resolution steps for a conflict with an Email item.
    ----

    Conflict resolution is here:

    DocID: 14030 - Is my sync failing because of corrupt Outlook data?

    And the referring page is here:

    DocID: 14363 - Documents To Go with Exchange Attachments Synchronization Errors and Solutions

    I voted for the bug as well, but I'm curious if anyone finds this error to be specific to a particular email / attachment, or if it's happening across the board.

  9. #9
    rdulin3 is offline New Member
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    Has anyone gotten this application to work on the iPhone? When going to sync I still get the same error even after a Zimbra upgrade and the Documents To Go upgrade that came out a couple of weeks ago.

    If you've gotten it to work, please post with your resolution.

  10. #10
    iway is offline Partner (VAR/HSP)
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    Anyone? Does it work with 5.0.18?

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