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Thread: Mobile 6.1 pushmail Problem with HTC

  1. #1
    mabombo is offline Intermediate Member
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    Angry Mobile 6.1 pushmail Problem with HTC

    We have one zimbra server zimbra-5.0.13_GA_2791 installed on Redhat Linux Enterprise 5.3 32bit.
    This server is on internet and the components installed are

    antispam Running
    antivirus Running
    imapproxy Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running
    We are testing the push mail service with this phone

    HTC TYTN II

    WindowsMobile 6.1 Professional

    CE OS 5.2.21009 (Build 20931.1.5.0)

    Radio Version 1.65.24.36
    Protocol Version 25.94.40.06H

    PROBLEM

    The phone can connects to the server via Microsoft ActiveSync. After the sync during I donít have problems, the telephone stay connect to the server. We can see with netstat Ėnat the connection ESTABLISHED.
    During this time I can receive mail in pushmail mode. After some minutes of inactivity, the connection goes in FIN_WAIT1 and in FIN_WAIT2 after this I canít see connection active.

    If a try to send mail with web client, I canít receive mail in pushmail mode. Only if I sync manually the phone, I can receive mail and the connection with the server is restored.

    In The ActiveSync.rar I stored the activesync log of my device.

    We have tested the push mail also with HTC TYTN, and HTC DIAMOND and they have the same problem.
    With Nokia and Mail for exchange the service push mail works perfectly

    PS:

    My phone with the same configuration connected to our Exchange 2007 works perfectly in pushmail mode

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by mabombo View Post
    This server is on internet and the components installed are

    antispam Running
    antivirus Running
    imapproxy Running
    Why do you have the proxy running if this is a single server installation? You should not have it installed or running in this set-up, search the forums for details on how to remove it and reset the ports.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    bradb21's Avatar
    bradb21 is offline Advanced Member
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    Default

    I'm confused when you start talking about webmail and "pushmail mode". I also have WinMo 6.1 devices and I've never seen a setting called "pushmail mode"

    Your post doesn't say, but I assume your running the "network edition" and you have the mobile option installed? It sounds like you might be running an eval, so I would assume yes.

    I just got a little lost in your story... maybe I'm not making the connection with your terminology.
    Release 6.0.2_GA_1912.UBUNTU8_64 UBUNTU8_64 NETWORK edition + Mobile Option
    Activesync with Moto Q9C, HTC Touch Pro, Palm Pro, & Palm Pre

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