Palm Treo w/ActiveSync - Random Messages not syncing

[y@w]

Are they all on the same carrier? Palm sometimes will release OS patches for only the bigger carriers..

[gmsmith]

Right, but they are Sprint, which in my experience has been the most updated.

[y@w]

So.. just had it happen to me. I was out of town for the weekend and didn't receive three emails that were in my Zimbra mailbox.

[gmsmith]

Couple more users actually reported it over the weekend as well. I am submitting a support ticket on it.

[y@w]

Ok, let us know what you figure out.. Is your profile up to date (You're running on 5.0.5)?

[gmsmith]

We like are you are an HSP/VAR, we have so many versions running in dedicated environments for customers. The customer in question is 5.08 RHEL

[gmsmith]

Well apparently this is part of Bug 30304 – VersaMail 3.5 does not sync calendar appointments

Support supplied a patch to get us through until 5.09 was released. I have not verified the patch as of yet, but this is what I heard back.

[gmsmith]

Well the supplied patch appears to have made things worse, if that is possible. Stay tuned.

[jjzhuang]

please take a look at Bug 30538 – VersaMail 3.5.4 does not sync mails

This issue is different from 30304 as 30304 affects all phones. 30538 however only affects Treos. The logs we received early on only showed the symptoms of 30304. As a result 30304 masked the issue of 30538 until we received new logs that showed a different issue.

This fix is in 5.0.9.