No changes made to server, but active sync no longer works

**EnriqueI** · 02-25-2008, 02:32 PM

Here is the error in sync.log

Code:


2008-02-25 14:29:17,244 INFO  [btpool0-1] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone
2008-02-25 14:29:17,248 INFO  [btpool0-1] [] sync - HTTP/1.1 401 Unauthorized
2008-02-25 14:29:17,538 INFO  [btpool0-1] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone
2008-02-25 14:29:17,546 INFO  [btpool0-1] [] sync - HTTP/1.1 200 OK
2008-02-25 14:29:20,172 INFO  [btpool0-1] [] sync - POST Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone&Cmd=FolderSync
2008-02-25 14:29:20,181 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync -
<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy">
    <SyncKey>{3C9CE7E4-122E-3B2F-B7C8-708AE045BA0C}9</SyncKey>
</FolderSync>

2008-02-25 14:29:20,186 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=9; modseq=8700; filter=0; cutoff=-1; clientsize=85/85
2008-02-25 14:29:20,186 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync -
<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy">
    <Status>1</Status>
    <SyncKey>{3C9CE7E4-122E-3B2F-B7C8-708AE045BA0C}9</SyncKey>
    <Changes>
        <Count>0</Count>
    </Changes>
</FolderSync>

2008-02-25 14:29:20,187 INFO  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync - HTTP/1.1 200 OK
2008-02-25 14:29:21,221 INFO  [btpool0-1] [] sync - POST Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone&Cmd=GetItemEstimate
2008-02-25 14:29:21,230 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync -
<?xml version="1.0" encoding="utf-8"?>
<GetItemEstimate xmlns="GetItemEstimate">
    <Collections>
        <Collection>
            <Class>Contacts</Class>
            <CollectionId>7</CollectionId>
            <AirSync:FilterType>0</AirSync:FilterType>
            <AirSync:SyncKey>{DF7C0727-5324-3778-AF97-0286506D222B}5</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Calendar</Class>
            <CollectionId>10</CollectionId>
            <AirSync:FilterType>4</AirSync:FilterType>
            <AirSync:SyncKey>{AFEA66BD-B973-3E6C-9FB7-A075F240955D}31</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2</CollectionId>
            <AirSync:FilterType>2</AirSync:FilterType>
            <AirSync:SyncKey>{11B4120D-057A-355B-A9B0-BF1E183F91EC}44</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2600</CollectionId>
            <AirSync:FilterType>2</AirSync:FilterType>
            <AirSync:SyncKey>{DE2BB1E2-12CD-356D-86B1-B2A555381E4D}1</AirSync:SyncKey>
        </Collection>
        <Collection>
            <Class>Tasks</Class>
            <CollectionId>15</CollectionId>
            <AirSync:FilterType>0</AirSync:FilterType>
            <AirSync:SyncKey>{5FF21ADD-499D-31BE-8CE9-209A6FE5BF92}1</AirSync:SyncKey>
        </Collection>
    </Collections>
</GetItemEstimate>

2008-02-25 14:29:21,232 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=5; modseq=8485; filter=0; cutoff=0; clientsize=112/112
2008-02-25 14:29:21,237 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=31; modseq=8725; filter=4; cutoff=1202254493180; clientsize=55/55
2008-02-25 14:29:21,241 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=44; modseq=6635; filter=2; cutoff=1203206726123; clientsize=9/9
2008-02-25 14:29:21,276 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync -
<?xml version="1.0" encoding="utf-8"?>
<GetItemEstimate xmlns="GetItemEstimate">
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Contacts</Class>
            <CollectionId>7</CollectionId>
            <Estimate>0</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Calendar</Class>
            <CollectionId>10</CollectionId>
            <Estimate>0</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2</CollectionId>
            <Estimate>20</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2600</CollectionId>
            <Estimate>1</Estimate>
        </Collection>
    </Response>
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Tasks</Class>
            <CollectionId>15</CollectionId>
            <Estimate>0</Estimate>
        </Collection>
    </Response>
</GetItemEstimate>

2008-02-25 14:29:21,276 INFO  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - HTTP/1.1 200 OK
2008-02-25 14:29:21,732 INFO  [btpool0-1] [] sync - POST Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone&Cmd=MoveItems
2008-02-25 14:29:21,741 WARN  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=MoveItems;DeviceType=SmartPhone;] sync -
000000:  03 01 6A 00 00 05 45 46 47 03 33 31 35 38 00 01  48 03 36 00 01 49 03 7B 31 38 35 44 34 32 35 37
000020:  2D 30 34 45 45 2D 34 35 43 45 2D 42 41 35 34 2D  33 31 44 41 31 38 34 36 39 30 35 30 7D 00 01*01
000040:  01
2008-02-25 14:29:21,741 WARN  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=MoveItems;DeviceType=SmartPhone;] sync - General ZimbraSync exception
com.zimbra.zimbrasync.ZimbraSyncException: java.lang.NumberFormatException: For input string: "{185D4257-04EE-45CE-BA54-31DA18469050}"
        at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:425)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:397)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:328)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:230)
        at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:33)
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: java.lang.NumberFormatException: For input string: "{185D4257-04EE-45CE-BA54-31DA18469050}"
        at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
        at java.lang.Integer.parseInt(Integer.java:447)
        at java.lang.Integer.parseInt(Integer.java:497)
        at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerContent(BinaryParser.java:107)
        at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerElement(BinaryParser.java:159)
        at com.zimbra.zimbrasync.commands.MoveItems.parseRequest(MoveItems.java:65)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:421)
        ... 29 more
2008-02-25 14:29:21,741 INFO  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=MoveItems;DeviceType=SmartPhone;] sync - HTTP/1.1 500

**EnriqueI** · 02-25-2008, 02:37 PM

Another two users:

Code:

2008-02-25 14:35:35,147 INFO  [btpool0-19] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC
2008-02-25 14:35:35,151 INFO  [btpool0-19] [] sync - HTTP/1.1 401 Unauthorized
2008-02-25 14:35:35,506 INFO  [btpool0-19] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC
2008-02-25 14:35:35,513 INFO  [btpool0-19] [] sync - HTTP/1.1 200 OK
2008-02-25 14:35:36,755 INFO  [btpool0-19] [] sync - POST Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC&Cmd=FolderSync
2008-02-25 14:35:36,764 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync -
<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy">
    <SyncKey>{00196771-2EDD-3042-A232-A9EE8F025272}5</SyncKey>
</FolderSync>

2008-02-25 14:35:36,766 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - SyncState: last sync confirmed; version=5; modseq=8901; filter=0; cutoff=-1; clientsize=14/14
2008-02-25 14:35:36,767 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync -
<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy">
    <Status>1</Status>
    <SyncKey>{00196771-2EDD-3042-A232-A9EE8F025272}5</SyncKey>
    <Changes>
        <Count>0</Count>
    </Changes>
</FolderSync>

2008-02-25 14:35:36,767 INFO  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - HTTP/1.1 200 OK
2008-02-25 14:35:37,247 INFO  [btpool0-19] [] sync - POST Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC&Cmd=GetItemEstimate
2008-02-25 14:35:37,254 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync -
<?xml version="1.0" encoding="utf-8"?>
<GetItemEstimate xmlns="GetItemEstimate">
    <Collections>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2</CollectionId>
            <AirSync:FilterType>3</AirSync:FilterType>
            <AirSync:SyncKey>{16EAC131-3093-35DF-96DD-66284F466910}22</AirSync:SyncKey>
        </Collection>
    </Collections>
</GetItemEstimate>

2008-02-25 14:35:37,256 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync - SyncState: last sync confirmed; version=22; modseq=5604; filter=3; cutoff=1202961072986; clientsize=74/74
2008-02-25 14:35:37,277 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync -
<?xml version="1.0" encoding="utf-8"?>
<GetItemEstimate xmlns="GetItemEstimate">
    <Response>
        <Status>1</Status>
        <Collection>
            <Class>Email</Class>
            <CollectionId>2</CollectionId>
            <Estimate>96</Estimate>
        </Collection>
    </Response>
</GetItemEstimate>

2008-02-25 14:35:37,277 INFO  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync - HTTP/1.1 200 OK
2008-02-25 14:35:37,754 INFO  [btpool0-19] [] sync - POST Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC&Cmd=MoveItems
2008-02-25 14:35:37,761 WARN  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=MoveItems;DeviceType=PocketPC;] sync -
000000:  03 01 6A 00 00 05 45 46 47 03 33 34 32 33 00 01  48 03 36 00 01 49 03 38 38 33 36 63 33 32 64 34
000020:  35 36 37 64 37 34 63 61 36 61 37 66 38 32 34 31  62 39 61 31 37 31 65 2D 31 31 39 32 33 38 00 01*
000040:  01 46 47 03 33 34 31 38 00 01 48 03 36 00 01 49  03 38 38 33 36 63 33 32 64 34 35 36 37 64 37 34
000060:  63 61 36 61 37 66 38 32 34 31 62 39 61 31 37 31  65 2D 31 31 39 32 33 38 00 01 01 46 47 03 33 34
000080:  31 36 00 01 48 03 36 00 01 49 03 38 38 33 36 63  33 32 64 34 35 36 37 64 37 34 63 61 36 61 37 66
0000a0:  38 32 34 31 62 39 61 31 37 31 65 2D 31 31 39 32  33 38 00 01 01 46 47 03 33 34 31 34 00 01 48 03
0000c0:  36 00 01 49 03 38 38 33 36 63 33 32 64 34 35 36  37 64 37 34 63 61 36 61 37 66 38 32 34 31 62 39
0000e0:  61 31 37 31 65 2D 31 31 39 32 33 38 00 01 01 01
2008-02-25 14:35:37,761 WARN  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=MoveItems;DeviceType=PocketPC;] sync - General ZimbraSync exception
com.zimbra.zimbrasync.ZimbraSyncException: java.lang.NumberFormatException: For input string: "8836c32d4567d74ca6a7f8241b9a171e-119238"
        at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:425)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:397)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:328)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:230)
        at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:33)
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: java.lang.NumberFormatException: For input string: "8836c32d4567d74ca6a7f8241b9a171e-119238"
        at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
        at java.lang.Integer.parseInt(Integer.java:456)
        at java.lang.Integer.parseInt(Integer.java:497)
        at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerContent(BinaryParser.java:107)
        at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerElement(BinaryParser.java:159)
        at com.zimbra.zimbrasync.commands.MoveItems.parseRequest(MoveItems.java:65)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:421)
        ... 29 more
2008-02-25 14:35:37,761 INFO  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=MoveItems;DeviceType=PocketPC;] sync - HTTP/1.1 500

**jjzhuang** · 02-25-2008, 02:41 PM

Which version of zimbra server are you running? Was there a recent upgrade?

**EnriqueI** · 02-25-2008, 02:41 PM

And:

Code:

2008-02-25 14:35:25,634 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=15; modseq=5013; filter=2; cutoff=1203658670000; clientsize=4/4
2008-02-25 14:35:25,634 INFO  [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Client request version 15
2008-02-25 14:35:25,634 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - 0 items expired
2008-02-25 14:35:25,635 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - 0 tombstones to delete
2008-02-25 14:35:25,637 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - 1 changes to process
2008-02-25 14:35:25,764 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Item count before conflict resolution: 0/0/1/0
2008-02-25 14:35:25,764 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Item count after conflict resolution: 0/0/1/0
2008-02-25 14:35:25,764 INFO  [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Server response version 16
2008-02-25 14:35:25,890 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - SyncState: statesaved; insync; version=16; modseq=5102; filter=2; cutoff=1203658670000; clientsize=5
2008-02-25 14:35:25,890 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync -
<?xml version="1.0" encoding="utf-8"?>
<Sync>
    <Collections>
        <Collection>
            <Class>Email</Class>
            <SyncKey>{1FB103F3-B37F-3DF8-9302-CC00DB05EA74}16</SyncKey>
            <CollectionId>5</CollectionId>
            <Status>1</Status>
            <Commands>
                <Add>
                    <ServerId>3140</ServerId>
                    <ApplicationData>
                        <POOMMAIL:To>***********;</POOMMAIL:To>
                        <POOMMAIL:From>"user3" &lt;user3@sia-us.com&gt;</POOMMAIL:From>
                        <POOMMAIL:Reply-To>user3 &lt;user3@sia-us.com&gt;</POOMMAIL:Reply-To>
                        <POOMMAIL:Subject>************************************</POOMMAIL:Subject>
                        <POOMMAIL:DateReceived>2008-02-25T22:26:56.000Z</POOMMAIL:DateReceived>
                        <POOMMAIL:Importance>1</POOMMAIL:Importance>
                        <POOMMAIL:Read>1</POOMMAIL:Read>
                        <POOMMAIL:Attachments>
                            <POOMMAIL:Attachment>
                                <POOMMAIL:AttMethod>1</POOMMAIL:AttMethod>
                                <POOMMAIL:AttSize>84778</POOMMAIL:AttSize>
                                <POOMMAIL:DisplayName>************.doc</POOMMAIL:DisplayName>
                                <POOMMAIL:AttName>3140/2</POOMMAIL:AttName>
                            </POOMMAIL:Attachment>
                        </POOMMAIL:Attachments>
                        <POOMMAIL:BodyTruncated>0</POOMMAIL:BodyTruncated>
                        <POOMMAIL:Body>**************&#xd;
********************************************
*****************
******************
********************
</POOMMAIL:Body>
                        <POOMMAIL:MessageClass>IPM.Note</POOMMAIL:MessageClass>
                    </ApplicationData>
                </Add>
            </Commands>
        </Collection>
    </Collections>
</Sync>

2008-02-25 14:35:25,891 INFO  [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - HTTP/1.1 200 OK
2008-02-25 14:35:27,015 INFO  [btpool0-12] [] sync - POST Microsoft-Server-ActiveSync?User=user3&DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C&DeviceType=SmartPhone&Cmd=Sync
2008-02-25 14:35:27,096 WARN  [btpool0-12] [name=user3;mid=58;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Tasks;SyncCmd=Sync;DeviceType=SmartPhone;] sync -
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000320:  5D 00 09 4A 03 30 00 01 4C 03 32 30 30 36 2D 30  34 2D 32 32 54 30 30 3A 30 30 3A 30 30 2E 30 30
000340:  30 5A 00 01 4D 03 32 30 30 36 2D 30 34 2D 32 32  54 30 37 3A 30 30 3A 30 30 2E 30 30 30 5A 00 01
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0003a0:  32 32 31 32 32 35 34 37 37 00 01 5D 00 09 45 03  43 61 6C 6C 20 42 6F 62 20 53 70 65 6C 6F 74 61
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0003e0:  65 73 20 74 6F 20 66 69 6E 64 20 6F 75 74 20 69  66 20 68 65 20 6D 61 79 20 68 61 76 65 20 74 69
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000420:  73 2D 20 41 73 6B 20 4D 69 6B 65 20 42 72 6F 77  6E 20 69 66 20 61 6E 79 20 70 6F 72 74 69 6F 6E
000440:  20 6F 66 20 6D 61 6E 64 61 74 65 20 69 73 20 72  65 69 6D 62 75 72 73 61 62 6C 65 2E 0D 0A 0D 0A
000460:  54 68 65 20 64 6F 20 6E 6F 74 20 68 61 76 65 20  74 69 6D 65 20 66 6F 72 20 74 68 69 73 20 61 63
000480:  74 69 76 69 74 79 20 61 74 20 74 68 65 20 44 4F  20 72 65 70 6F 72 74 65 64 20 61 74 20 74 68 65
0004a0:  20 44 4F 2E 00 01 4A 03 31 00 01 4B 03 32 30 30  38 2D 30 31 2D 31 30 54 30 38 3A 30 30 3A 30 30
0004c0:  2E 30 30 30 5A 00 01 4C 03 32 30 30 36 2D 30 34  2D 32 31 54 30 30 3A 30 30 3A 30 30 2E 30 30 30
0004e0:  5A 00 01 4D 03 32 30 30 36 2D 30 34 2D 32 31 54  30 37 3A 30 30 3A 30 30 2E 30 30 30 5A 00 01 4E
000500:  03 31 00 01 5D 03 30 00 01 60 03 46 6F 6C 6C 6F  77 20 75 70 20 77 69 74 68 20 43 61 72 6F 6C 79
000520:  6E 20 4A 6F 68 6E 73 6F 6E 20 74 6F 20 61 6D 65  6E 64 20 30 34 2D 30 35 20 61 6E 64 20 6C 61 74
000540:  65 20 63 6C 61 69 6D 20 61 63 74 69 76 69 74 79  20 66 6F 72 20 41 49 44 53 20 61 6E 64 20 50 48
000560:  53 2E 00 01 01 01 00 00 47 4C 03 33 32 32 31 32  32 35 34 37 34 00 01 5D 00 09 45 03 59 6F 75 20
000580:  63 61 6E 20 73 65 74 20 75 70 20 79 6F 75 72 20  45 54 31 30 30 20 74 72 61 69 6E 69 6E 67 20 77
0005a0:  69 74 68 20 4A 75 64 79 20 47 72 61 6E 73 62 65  72 67 65 72 2E 20 48 65 72 65 20 70 68 6F 6E 65
0005c0:  20 6E 75 6D 62 65 72 20 69 73 20 32 30 39 2D 33  38 39 2D 31 30 33 33 2E 0D 0A 0D 0A 54 68 61 6E
0005e0:  6B 73 20 0D 0A 47 77 65 6E 00 01 4A 03 31 00 01  4B 03 32 30 30 38 2D 30 31 2D 31 30 54 30 38 3A
000600:  30 30 3A 30 30 2E 30 30 30 5A 00 01 4C 03 32 30  30 36 2D 30 38 2D 33 30 54 30 30 3A 30 30 3A 30
000620:  30 2E 30 30 30 5A 00 01 4D 03 32 30 30 36 2D 30  38 2D 33 30 54 30 37 3A 30 30 3A 30 30 2E 30 30
000640:  30 5A 00 01 4E 03 31 00 01 5D 03 30 00 01 60 03  48 69 20 41 6E 6E 65 2C 00 01 01 01 00 00 47 4C
000660:  03 33 32 32 31 32 32 35 34 37 33 00 01 5D 00 09  45 03 47 6F 6F 64 20 41 66 74 65 72 6E 6F 6F 6E
000680:  2C 20 45 76 65 72 79 6F 6E 65 21 0D 0A 0D 0A 4A  75 73 74 20 61 20 72 65 6D 69 6E 64 65 72 20 74
0006a0:  68 61 74 20 69 66 20 79 6F 75 20 61 72 65 20 67  6F 69 6E 67 20 74 6F 20 62 65 20 6F 75 74 20 6F
0006c0:  6E 20 76 61 63 61 74 69 6F 6E 20 61 72 6F 75 6E  64 20 74 68 65 20 68 6F 6C 69 64 61 79 73 2C 20
0006e0:  61 73 20 77 69 74 68 20 61 6E 79 20 6F 74 68 65  72 20 64 61 79 20 79 6F 75 20 61 72 65 20 6F 75
000700:  74 2C 20 70 6C 65 61 73 65 20 73 65 74 20 79 6F  75 72 20 22 4F 75 74 20 6F 66 20 4F 66 66 69 63
000720:  65 22 20 72 65 6D 69 6E 64 65 72 20 69 6E 20 4C  6F 74 75 73 20 4E 6F 74 65 73 20 61 6E 64 20 63
000740:  68 61 6E 67 65 20 79 6F 75 72 20 76 6F 69 63 65  6D 61 69 6C 20 67 72 65 65 74 69 6E 67 20 74 6F
000760:  20 74 68 65 20 22 56 61 63 61 74 69 6F 6E 20 47  72 65 65 74 69 6E 67 22 20 28 6C 69 73 74 65 64
000780:  20 6F 6E 20 74 68 65 20 56 6F 69 63 65 6D 61 69  6C 20 53 63 72 69 70 74 20 6F 6E 20 74 68 65 20
0007a0:  44 6F 63 4C 69 62 72 61 72 79 29 2E 20 20 0D 0A  0D 0A 49 66 20 79 6F 75 20 68 61 76 65 20 61 6E
0007c0:  79 20 71 75 65 73 74 69 6F 6E 73 20 6F 72 20 6E  65 65 64 20 61 73 73 69 73 74 61 6E 63 65 20 73
0007e0:  65 74 74 69 6E 67 20 75 70 20 65 69 74 68 65 72  2C 20 70 6C 65 61 73 65 20 63 68 65 63 6B 20 77
000800:  69 74 68 20 79 6F 75 72 20 73 75 70 65 72 76 69  73 6F 72 20 6F 72 20 6C 65 74 20 6D 65 20 6B 6E
000820:  6F 77 2E 20 20 54 68 61 6E 6B 73 20 3A 6F 29 0D  0A 0D 0A 4B 6F 72 69 65 20 57 65 61 6B 6C 65 79
000840:  2C 20 48 75 6D 61 6E 20 52 65 73 6F 75 72 63 65  73 20 4D 61 6E 61 67 65 72 0D 0A 53 43 48 4F 4F
000860:  4C 20 49 4E 4E 4F 56 41 54 49 4F 4E 53 20 26 20  41 44 56 4F 43 41 43 59 0D 0A 47 72 65 61 74 20
000880:  53 6F 6C 75 74 69 6F 6E 73 20 66 6F 72 20 45 64  75 63 61 74 69 6F 6E 0D 0A 39 31 36 2E 36 36 39
0008a0:  2E 35 32 30 33 20 44 69 72 65 63 74 0D 0A 38 30  30 2E 34 38 37 2E 39 32 33 34 20 4D 61 69 6E 20
0008c0:  28 78 35 32 30 33 29 0D 0A 39 31 36 2E 36 36 39  2E 30 38 34 37 20 46 61 78 0D 0A 38 37 37 2E 39
0008e0:  35 34 2E 34 33 35 37 20 48 65 6C 70 20 44 65 73  6B 0D 0A 68 74 74 70 3A 2F 2F 77 77 77 2E 73 69
000900:  61 2D 75 73 2E 63 6F 6D 0D 0A 0D 0A 54 68 69 73  20 69 73 20 61 20 74 72 61 6E 73 6D 69 73 73 69
000920:  6F 6E 20 66 72 6F 6D 20 53 63 68 6F 6F 6C 20 49  6E 6E 6F 76 61 74 69 6F 6E 73 20 26 20 41 64 76
000940:  6F 63 61 63 79 2E 20 20 54 68 69 73 20 6D 65 73  73 61 67 65 20 61 6E 64 20 61 6E 79 20 61 74 74
000960:  61 63 68 6D 65 6E 74 73 20 74 6F 20 74 68 69 73  20 61 64 76 69 73 65 6D 65 6E 74 20 6D 61 79 20
000980:  62 65 20 63 6F 6E 66 69 64 65 6E 74 69 61 6C 20  61 6E 64 20 61 72 65 20 69 6E 74 65 6E 64 65 64
0009a0:  20 6F 6E 6C 79 20 66 6F 72 20 74 68 65 20 61 64  64 72 65 73 73 65 65 2E 0D 0A 00 01 4A 03 30 00
0009c0:  01 4E 03 31 00 01 5D 03 32 00 01 60 03 4F 75 74  20 6F 66 20 4F 66 66 69 63 65 20 52 65 6D 69 6E
0009e0:  64 65 72 73 00 01 01 01 01 01 01 01
2008-02-25 14:35:27,096 WARN  [btpool0-12] [name=user3;mid=58;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Tasks;SyncCmd=Sync;DeviceType=SmartPhone;] sync - General ZimbraSync exception
com.zimbra.zimbrasync.ZimbraSyncException: com.zimbra.zimbrasync.BinaryCodecException: expected: END_TAG {AirSync}ApplicationData
        at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:425)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:397)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:328)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:230)
        at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:33)
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: com.zimbra.zimbrasync.BinaryCodecException: expected: END_TAG {AirSync}ApplicationData
        at com.zimbra.zimbrasync.wbxml.BinaryParser.require(BinaryParser.java:124)
        at com.zimbra.zimbrasync.commands.CollectionSync.parseRequest(CollectionSync.java:667)
        at com.zimbra.zimbrasync.commands.Sync.parseRequest(Sync.java:99)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:421)
        ... 29 more
2008-02-25 14:35:27,096 INFO  [btpool0-12] [name=user3;mid=58;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Tasks;SyncCmd=Sync;DeviceType=SmartPhone;] sync - HTTP/1.1 500

**EnriqueI** · 02-25-2008, 02:42 PM

Originally Posted by jjzhuang

Which version of zimbra server are you running? Was there a recent upgrade?

5.02

No, there has not been an upgrade. In fact, nothing had been done to the server until a reboot this morning, hoping that would fix it.

**EnriqueI** · 02-26-2008, 01:05 PM

any update

**jjzhuang** · 02-26-2008, 02:30 PM

So this server is a brand new 5.02 install with no data from previous installation, but all the phones never sync'ed with a previous server? The reason I ask is because it appears at least one of the phone has left over data from a very old server. Please confirm. Thanks!

**EnriqueI** · 02-26-2008, 02:49 PM

It is possible that one of the phones has residual data from the 5.0 RC2 test server we used.... however, we blew that server away.

Depending on the phone, it may have residual data from an Exchange server... however, I don't really see how this is pertinent since the phones synced fine for about a week before they stopped.

**EnriqueI** · 02-26-2008, 03:49 PM

One phone is fixed:

- Unchecked mail sync in active sync
- Synced
- Rechecked mail sync in active sync
- Synced (however, no mail)
- Unchecked mail sync in active sync
- Synced
- Rechecked mail sync in active sync
- Synced (Mail came in this time).

**jjzhuang** · 02-26-2008, 04:16 PM

Originally Posted by EnriqueI

It is possible that one of the phones has residual data from the 5.0 RC2 test server we used.... however, we blew that server away.

Depending on the phone, it may have residual data from an Exchange server... however, I don't really see how this is pertinent since the phones synced fine for about a week before they stopped.

That is indeed interesting! Are all the phones OK now or do you still have issues after the procedure you performed? Thanks!

Zimbra

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