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Thread: No changes made to server, but active sync no longer works

  1. #1
    EnriqueI is offline Special Member
    Join Date
    Dec 2007
    Location
    California
    Posts
    105
    Rep Power
    7

    Default No changes made to server, but active sync no longer works

    Here is the error in sync.log

    Code:
    
    2008-02-25 14:29:17,244 INFO  [btpool0-1] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone
    2008-02-25 14:29:17,248 INFO  [btpool0-1] [] sync - HTTP/1.1 401 Unauthorized
    2008-02-25 14:29:17,538 INFO  [btpool0-1] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone
    2008-02-25 14:29:17,546 INFO  [btpool0-1] [] sync - HTTP/1.1 200 OK
    2008-02-25 14:29:20,172 INFO  [btpool0-1] [] sync - POST Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone&Cmd=FolderSync
    2008-02-25 14:29:20,181 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <FolderSync xmlns="FolderHierarchy">
        <SyncKey>{3C9CE7E4-122E-3B2F-B7C8-708AE045BA0C}9</SyncKey>
    </FolderSync>
    
    2008-02-25 14:29:20,186 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=9; modseq=8700; filter=0; cutoff=-1; clientsize=85/85
    2008-02-25 14:29:20,186 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <FolderSync xmlns="FolderHierarchy">
        <Status>1</Status>
        <SyncKey>{3C9CE7E4-122E-3B2F-B7C8-708AE045BA0C}9</SyncKey>
        <Changes>
            <Count>0</Count>
        </Changes>
    </FolderSync>
    
    2008-02-25 14:29:20,187 INFO  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=FolderSync;DeviceType=SmartPhone;] sync - HTTP/1.1 200 OK
    2008-02-25 14:29:21,221 INFO  [btpool0-1] [] sync - POST Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone&Cmd=GetItemEstimate
    2008-02-25 14:29:21,230 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <GetItemEstimate xmlns="GetItemEstimate">
        <Collections>
            <Collection>
                <Class>Contacts</Class>
                <CollectionId>7</CollectionId>
                <AirSync:FilterType>0</AirSync:FilterType>
                <AirSync:SyncKey>{DF7C0727-5324-3778-AF97-0286506D222B}5</AirSync:SyncKey>
            </Collection>
            <Collection>
                <Class>Calendar</Class>
                <CollectionId>10</CollectionId>
                <AirSync:FilterType>4</AirSync:FilterType>
                <AirSync:SyncKey>{AFEA66BD-B973-3E6C-9FB7-A075F240955D}31</AirSync:SyncKey>
            </Collection>
            <Collection>
                <Class>Email</Class>
                <CollectionId>2</CollectionId>
                <AirSync:FilterType>2</AirSync:FilterType>
                <AirSync:SyncKey>{11B4120D-057A-355B-A9B0-BF1E183F91EC}44</AirSync:SyncKey>
            </Collection>
            <Collection>
                <Class>Email</Class>
                <CollectionId>2600</CollectionId>
                <AirSync:FilterType>2</AirSync:FilterType>
                <AirSync:SyncKey>{DE2BB1E2-12CD-356D-86B1-B2A555381E4D}1</AirSync:SyncKey>
            </Collection>
            <Collection>
                <Class>Tasks</Class>
                <CollectionId>15</CollectionId>
                <AirSync:FilterType>0</AirSync:FilterType>
                <AirSync:SyncKey>{5FF21ADD-499D-31BE-8CE9-209A6FE5BF92}1</AirSync:SyncKey>
            </Collection>
        </Collections>
    </GetItemEstimate>
    
    2008-02-25 14:29:21,232 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=5; modseq=8485; filter=0; cutoff=0; clientsize=112/112
    2008-02-25 14:29:21,237 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=31; modseq=8725; filter=4; cutoff=1202254493180; clientsize=55/55
    2008-02-25 14:29:21,241 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=44; modseq=6635; filter=2; cutoff=1203206726123; clientsize=9/9
    2008-02-25 14:29:21,276 DEBUG [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <GetItemEstimate xmlns="GetItemEstimate">
        <Response>
            <Status>1</Status>
            <Collection>
                <Class>Contacts</Class>
                <CollectionId>7</CollectionId>
                <Estimate>0</Estimate>
            </Collection>
        </Response>
        <Response>
            <Status>1</Status>
            <Collection>
                <Class>Calendar</Class>
                <CollectionId>10</CollectionId>
                <Estimate>0</Estimate>
            </Collection>
        </Response>
        <Response>
            <Status>1</Status>
            <Collection>
                <Class>Email</Class>
                <CollectionId>2</CollectionId>
                <Estimate>20</Estimate>
            </Collection>
        </Response>
        <Response>
            <Status>1</Status>
            <Collection>
                <Class>Email</Class>
                <CollectionId>2600</CollectionId>
                <Estimate>1</Estimate>
            </Collection>
        </Response>
        <Response>
            <Status>1</Status>
            <Collection>
                <Class>Tasks</Class>
                <CollectionId>15</CollectionId>
                <Estimate>0</Estimate>
            </Collection>
        </Response>
    </GetItemEstimate>
    
    2008-02-25 14:29:21,276 INFO  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=GetItemEstimate;DeviceType=SmartPhone;] sync - HTTP/1.1 200 OK
    2008-02-25 14:29:21,732 INFO  [btpool0-1] [] sync - POST Microsoft-Server-ActiveSync?User=user@comany.com&DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61&DeviceType=SmartPhone&Cmd=MoveItems
    2008-02-25 14:29:21,741 WARN  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=MoveItems;DeviceType=SmartPhone;] sync -
    000000:  03 01 6A 00 00 05 45 46 47 03 33 31 35 38 00 01  48 03 36 00 01 49 03 7B 31 38 35 44 34 32 35 37
    000020:  2D 30 34 45 45 2D 34 35 43 45 2D 42 41 35 34 2D  33 31 44 41 31 38 34 36 39 30 35 30 7D 00 01*01
    000040:  01
    2008-02-25 14:29:21,741 WARN  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=MoveItems;DeviceType=SmartPhone;] sync - General ZimbraSync exception
    com.zimbra.zimbrasync.ZimbraSyncException: java.lang.NumberFormatException: For input string: "{185D4257-04EE-45CE-BA54-31DA18469050}"
            at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:425)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:397)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:328)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:230)
            at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:33)
            at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: java.lang.NumberFormatException: For input string: "{185D4257-04EE-45CE-BA54-31DA18469050}"
            at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
            at java.lang.Integer.parseInt(Integer.java:447)
            at java.lang.Integer.parseInt(Integer.java:497)
            at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerContent(BinaryParser.java:107)
            at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerElement(BinaryParser.java:159)
            at com.zimbra.zimbrasync.commands.MoveItems.parseRequest(MoveItems.java:65)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:421)
            ... 29 more
    2008-02-25 14:29:21,741 INFO  [btpool0-1] [name=user@comany.com;mid=126;DeviceId=D09BD77F2C7D4852BC795FF2DCFEDB61;SyncCmd=MoveItems;DeviceType=SmartPhone;] sync - HTTP/1.1 500

  2. #2
    EnriqueI is offline Special Member
    Join Date
    Dec 2007
    Location
    California
    Posts
    105
    Rep Power
    7

    Default

    Another two users:

    Code:
    2008-02-25 14:35:35,147 INFO  [btpool0-19] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC
    2008-02-25 14:35:35,151 INFO  [btpool0-19] [] sync - HTTP/1.1 401 Unauthorized
    2008-02-25 14:35:35,506 INFO  [btpool0-19] [] sync - OPTIONS Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC
    2008-02-25 14:35:35,513 INFO  [btpool0-19] [] sync - HTTP/1.1 200 OK
    2008-02-25 14:35:36,755 INFO  [btpool0-19] [] sync - POST Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC&Cmd=FolderSync
    2008-02-25 14:35:36,764 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <FolderSync xmlns="FolderHierarchy">
        <SyncKey>{00196771-2EDD-3042-A232-A9EE8F025272}5</SyncKey>
    </FolderSync>
    
    2008-02-25 14:35:36,766 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - SyncState: last sync confirmed; version=5; modseq=8901; filter=0; cutoff=-1; clientsize=14/14
    2008-02-25 14:35:36,767 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <FolderSync xmlns="FolderHierarchy">
        <Status>1</Status>
        <SyncKey>{00196771-2EDD-3042-A232-A9EE8F025272}5</SyncKey>
        <Changes>
            <Count>0</Count>
        </Changes>
    </FolderSync>
    
    2008-02-25 14:35:36,767 INFO  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - HTTP/1.1 200 OK
    2008-02-25 14:35:37,247 INFO  [btpool0-19] [] sync - POST Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC&Cmd=GetItemEstimate
    2008-02-25 14:35:37,254 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <GetItemEstimate xmlns="GetItemEstimate">
        <Collections>
            <Collection>
                <Class>Email</Class>
                <CollectionId>2</CollectionId>
                <AirSync:FilterType>3</AirSync:FilterType>
                <AirSync:SyncKey>{16EAC131-3093-35DF-96DD-66284F466910}22</AirSync:SyncKey>
            </Collection>
        </Collections>
    </GetItemEstimate>
    
    2008-02-25 14:35:37,256 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync - SyncState: last sync confirmed; version=22; modseq=5604; filter=3; cutoff=1202961072986; clientsize=74/74
    2008-02-25 14:35:37,277 DEBUG [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <GetItemEstimate xmlns="GetItemEstimate">
        <Response>
            <Status>1</Status>
            <Collection>
                <Class>Email</Class>
                <CollectionId>2</CollectionId>
                <Estimate>96</Estimate>
            </Collection>
        </Response>
    </GetItemEstimate>
    
    2008-02-25 14:35:37,277 INFO  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=GetItemEstimate;DeviceType=PocketPC;] sync - HTTP/1.1 200 OK
    2008-02-25 14:35:37,754 INFO  [btpool0-19] [] sync - POST Microsoft-Server-ActiveSync?User=user2@sia-us.com&DeviceId=4DF8FE856550F81569B2F687731AD58C&DeviceType=PocketPC&Cmd=MoveItems
    2008-02-25 14:35:37,761 WARN  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=MoveItems;DeviceType=PocketPC;] sync -
    000000:  03 01 6A 00 00 05 45 46 47 03 33 34 32 33 00 01  48 03 36 00 01 49 03 38 38 33 36 63 33 32 64 34
    000020:  35 36 37 64 37 34 63 61 36 61 37 66 38 32 34 31  62 39 61 31 37 31 65 2D 31 31 39 32 33 38 00 01*
    000040:  01 46 47 03 33 34 31 38 00 01 48 03 36 00 01 49  03 38 38 33 36 63 33 32 64 34 35 36 37 64 37 34
    000060:  63 61 36 61 37 66 38 32 34 31 62 39 61 31 37 31  65 2D 31 31 39 32 33 38 00 01 01 46 47 03 33 34
    000080:  31 36 00 01 48 03 36 00 01 49 03 38 38 33 36 63  33 32 64 34 35 36 37 64 37 34 63 61 36 61 37 66
    0000a0:  38 32 34 31 62 39 61 31 37 31 65 2D 31 31 39 32  33 38 00 01 01 46 47 03 33 34 31 34 00 01 48 03
    0000c0:  36 00 01 49 03 38 38 33 36 63 33 32 64 34 35 36  37 64 37 34 63 61 36 61 37 66 38 32 34 31 62 39
    0000e0:  61 31 37 31 65 2D 31 31 39 32 33 38 00 01 01 01
    2008-02-25 14:35:37,761 WARN  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=MoveItems;DeviceType=PocketPC;] sync - General ZimbraSync exception
    com.zimbra.zimbrasync.ZimbraSyncException: java.lang.NumberFormatException: For input string: "8836c32d4567d74ca6a7f8241b9a171e-119238"
            at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:425)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:397)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:328)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:230)
            at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:33)
            at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: java.lang.NumberFormatException: For input string: "8836c32d4567d74ca6a7f8241b9a171e-119238"
            at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
            at java.lang.Integer.parseInt(Integer.java:456)
            at java.lang.Integer.parseInt(Integer.java:497)
            at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerContent(BinaryParser.java:107)
            at com.zimbra.zimbrasync.wbxml.BinaryParser.nextIntegerElement(BinaryParser.java:159)
            at com.zimbra.zimbrasync.commands.MoveItems.parseRequest(MoveItems.java:65)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:421)
            ... 29 more
    2008-02-25 14:35:37,761 INFO  [btpool0-19] [name=user2@sia-us.com;mid=65;DeviceId=4DF8FE856550F81569B2F687731AD58C;SyncCmd=MoveItems;DeviceType=PocketPC;] sync - HTTP/1.1 500

  3. #3
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Which version of zimbra server are you running? Was there a recent upgrade?

  4. #4
    EnriqueI is offline Special Member
    Join Date
    Dec 2007
    Location
    California
    Posts
    105
    Rep Power
    7

    Default

    And:

    Code:
    2008-02-25 14:35:25,634 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - SyncState: last sync confirmed; version=15; modseq=5013; filter=2; cutoff=1203658670000; clientsize=4/4
    2008-02-25 14:35:25,634 INFO  [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Client request version 15
    2008-02-25 14:35:25,634 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - 0 items expired
    2008-02-25 14:35:25,635 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - 0 tombstones to delete
    2008-02-25 14:35:25,637 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - 1 changes to process
    2008-02-25 14:35:25,764 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Item count before conflict resolution: 0/0/1/0
    2008-02-25 14:35:25,764 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Item count after conflict resolution: 0/0/1/0
    2008-02-25 14:35:25,764 INFO  [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - Server response version 16
    2008-02-25 14:35:25,890 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - SyncState: statesaved; insync; version=16; modseq=5102; filter=2; cutoff=1203658670000; clientsize=5
    2008-02-25 14:35:25,890 DEBUG [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <Sync>
        <Collections>
            <Collection>
                <Class>Email</Class>
                <SyncKey>{1FB103F3-B37F-3DF8-9302-CC00DB05EA74}16</SyncKey>
                <CollectionId>5</CollectionId>
                <Status>1</Status>
                <Commands>
                    <Add>
                        <ServerId>3140</ServerId>
                        <ApplicationData>
                            <POOMMAIL:To>***********;</POOMMAIL:To>
                            <POOMMAIL:From>"user3" &lt;user3@sia-us.com&gt;</POOMMAIL:From>
                            <POOMMAIL:Reply-To>user3 &lt;user3@sia-us.com&gt;</POOMMAIL:Reply-To>
                            <POOMMAIL:Subject>************************************</POOMMAIL:Subject>
                            <POOMMAIL:DateReceived>2008-02-25T22:26:56.000Z</POOMMAIL:DateReceived>
                            <POOMMAIL:Importance>1</POOMMAIL:Importance>
                            <POOMMAIL:Read>1</POOMMAIL:Read>
                            <POOMMAIL:Attachments>
                                <POOMMAIL:Attachment>
                                    <POOMMAIL:AttMethod>1</POOMMAIL:AttMethod>
                                    <POOMMAIL:AttSize>84778</POOMMAIL:AttSize>
                                    <POOMMAIL:DisplayName>************.doc</POOMMAIL:DisplayName>
                                    <POOMMAIL:AttName>3140/2</POOMMAIL:AttName>
                                </POOMMAIL:Attachment>
                            </POOMMAIL:Attachments>
                            <POOMMAIL:BodyTruncated>0</POOMMAIL:BodyTruncated>
                            <POOMMAIL:Body>**************&#xd;
    ********************************************
    *****************
    ******************
    ********************
    </POOMMAIL:Body>
                            <POOMMAIL:MessageClass>IPM.Note</POOMMAIL:MessageClass>
                        </ApplicationData>
                    </Add>
                </Commands>
            </Collection>
        </Collections>
    </Sync>
    
    2008-02-25 14:35:25,891 INFO  [btpool0-12] [name=user3;mid=58;folder=5;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Email;SyncCmd=Sync;DeviceType=SmartPhone;] sync - HTTP/1.1 200 OK
    2008-02-25 14:35:27,015 INFO  [btpool0-12] [] sync - POST Microsoft-Server-ActiveSync?User=user3&DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C&DeviceType=SmartPhone&Cmd=Sync
    2008-02-25 14:35:27,096 WARN  [btpool0-12] [name=user3;mid=58;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Tasks;SyncCmd=Sync;DeviceType=SmartPhone;] sync -
    000000:  03 01 6A 00 45 5C 4F 50 03 54 61 73 6B 73 00 01  4B 03 7B 30 30 46 33 33 38 33 30 2D 35 30 39 44
    000020:  2D 33 36 39 45 2D 41 43 34 31 2D 41 33 35 37 30  31 37 45 33 31 41 36 7D 31 00 01 52 03 31 35 00
    000040:  01 1E 13 55 03 31 30 30 00 01 57 59 03 34 00 01  5B 03 31 00 01 01 56 47 4C 03 33 32 32 31 32 32
    000060:  35 34 37 36 00 01 5D*00 09 45 03 49 20 68 61 76  65 20 63 6F 6E 74 61 63 74 65 64 20 4E 61 6E 63
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    000120:  20 67 65 74 20 62 61 63 6B 20 74 6F 20 6D 65 20  77 69 74 68 20 61 20 64 61 74 65 2E 00 01 4A 03
    000140:  31 00 01 4B 03 32 30 30 38 2D 30 31 2D 31 30 54  30 38 3A 30 30 3A 30 30 2E 30 30 30 5A 00 01 4C
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    000180:  36 2D 30 38 2D 32 31 54 30 37 3A 30 30 3A 30 30  2E 30 30 30 5A 00 01 4E 03 31 00 01 5D 03 30 00
    0001a0:  01 60 03 41 6E 6E 65 20 70 6C 65 61 73 65 20 63  61 6C 6C 20 4E 61 6E 63 79 20 42 69 6C 69 63 69
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    0001e0:  79 20 64 6F 20 6E 6F 74 20 77 61 6E 74 20 74 72  61 69 6E 69 6E 67 20 75 6E 74 69 6C 20 6C 61 74
    000200:  65 20 53 65 70 74 2E 00 01 01 01 00 00 47 4C 03  33 32 32 31 32 32 35 34 37 38 00 01 5D 00 09 4A
    000220:  03 31 00 01 4B 03 32 30 30 38 2D 30 31 2D 31 30  54 30 38 3A 30 30 3A 30 30 2E 30 30 30 5A 00 01
    000240:  4C 03 32 30 30 37 2D 30 36 2D 30 38 54 30 30 3A  30 30 3A 30 30 2E 30 30 30 5A 00 01 4D 03 32 30
    000260:  30 37 2D 30 36 2D 30 38 54 30 37 3A 30 30 3A 30  30 2E 30 30 30 5A 00 01 4E 03 31 00 01 5D 03 30
    000280:  00 01 60 03 43 61 6C 6C 20 4A 6F 6C 69 65 20 43  61 72 72 65 6F 6E 20 43 6F 6F 72 64 69 6E 61 74
    0002a0:  69 6F 72 20 53 74 75 64 65 6E 74 20 44 69 73 63  69 70 6C 69 6E 65 20 61 6E 64 20 41 74 74 65 6E
    0002c0:  64 61 6E 63 65 20 74 6F 20 73 65 65 20 61 62 6F  75 74 20 73 65 74 74 69 6E 67 20 75 70 20 61 6E
    0002e0:  20 65 54 72 75 61 6E 63 79 20 6D 65 65 74 69 6E  67 20 61 6E 64 20 69 6E 63 6C 75 64 65 20 4D 61
    000300:  72 6B 20 41 6C 6C 67 69 72 65 2E 00 01 01 01 00  00 47 4C 03 33 32 32 31 32 32 35 34 37 35 00 01
    000320:  5D 00 09 4A 03 30 00 01 4C 03 32 30 30 36 2D 30  34 2D 32 32 54 30 30 3A 30 30 3A 30 30 2E 30 30
    000340:  30 5A 00 01 4D 03 32 30 30 36 2D 30 34 2D 32 32  54 30 37 3A 30 30 3A 30 30 2E 30 30 30 5A 00 01
    000360:  4E 03 31 00 01 5D 03 30 00 01 60 03 43 61 6C 6C  20 4D 72 2E 20 57 69 6C 6C 20 45 78 74 65 72 20
    000380:  74 6F 20 64 69 73 63 75 73 73 20 65 50 6F 72 74  66 6F 6C 69 6F 2E 00 01 01 01 00 00 47 4C 03 33
    0003a0:  32 32 31 32 32 35 34 37 37 00 01 5D 00 09 45 03  43 61 6C 6C 20 42 6F 62 20 53 70 65 6C 6F 74 61
    0003c0:  20 61 74 20 44 4F 20 53 70 65 63 69 61 6C 20 45  44 2F 53 74 75 64 65 6E 74 20 53 65 72 76 69 63
    0003e0:  65 73 20 74 6F 20 66 69 6E 64 20 6F 75 74 20 69  66 20 68 65 20 6D 61 79 20 68 61 76 65 20 74 69
    000400:  6D 65 20 69 6E 20 50 50 52 20 64 75 72 69 6E 67  20 74 68 65 20 49 45 50 20 6D 65 65 74 69 6E 67
    000420:  73 2D 20 41 73 6B 20 4D 69 6B 65 20 42 72 6F 77  6E 20 69 66 20 61 6E 79 20 70 6F 72 74 69 6F 6E
    000440:  20 6F 66 20 6D 61 6E 64 61 74 65 20 69 73 20 72  65 69 6D 62 75 72 73 61 62 6C 65 2E 0D 0A 0D 0A
    000460:  54 68 65 20 64 6F 20 6E 6F 74 20 68 61 76 65 20  74 69 6D 65 20 66 6F 72 20 74 68 69 73 20 61 63
    000480:  74 69 76 69 74 79 20 61 74 20 74 68 65 20 44 4F  20 72 65 70 6F 72 74 65 64 20 61 74 20 74 68 65
    0004a0:  20 44 4F 2E 00 01 4A 03 31 00 01 4B 03 32 30 30  38 2D 30 31 2D 31 30 54 30 38 3A 30 30 3A 30 30
    0004c0:  2E 30 30 30 5A 00 01 4C 03 32 30 30 36 2D 30 34  2D 32 31 54 30 30 3A 30 30 3A 30 30 2E 30 30 30
    0004e0:  5A 00 01 4D 03 32 30 30 36 2D 30 34 2D 32 31 54  30 37 3A 30 30 3A 30 30 2E 30 30 30 5A 00 01 4E
    000500:  03 31 00 01 5D 03 30 00 01 60 03 46 6F 6C 6C 6F  77 20 75 70 20 77 69 74 68 20 43 61 72 6F 6C 79
    000520:  6E 20 4A 6F 68 6E 73 6F 6E 20 74 6F 20 61 6D 65  6E 64 20 30 34 2D 30 35 20 61 6E 64 20 6C 61 74
    000540:  65 20 63 6C 61 69 6D 20 61 63 74 69 76 69 74 79  20 66 6F 72 20 41 49 44 53 20 61 6E 64 20 50 48
    000560:  53 2E 00 01 01 01 00 00 47 4C 03 33 32 32 31 32  32 35 34 37 34 00 01 5D 00 09 45 03 59 6F 75 20
    000580:  63 61 6E 20 73 65 74 20 75 70 20 79 6F 75 72 20  45 54 31 30 30 20 74 72 61 69 6E 69 6E 67 20 77
    0005a0:  69 74 68 20 4A 75 64 79 20 47 72 61 6E 73 62 65  72 67 65 72 2E 20 48 65 72 65 20 70 68 6F 6E 65
    0005c0:  20 6E 75 6D 62 65 72 20 69 73 20 32 30 39 2D 33  38 39 2D 31 30 33 33 2E 0D 0A 0D 0A 54 68 61 6E
    0005e0:  6B 73 20 0D 0A 47 77 65 6E 00 01 4A 03 31 00 01  4B 03 32 30 30 38 2D 30 31 2D 31 30 54 30 38 3A
    000600:  30 30 3A 30 30 2E 30 30 30 5A 00 01 4C 03 32 30  30 36 2D 30 38 2D 33 30 54 30 30 3A 30 30 3A 30
    000620:  30 2E 30 30 30 5A 00 01 4D 03 32 30 30 36 2D 30  38 2D 33 30 54 30 37 3A 30 30 3A 30 30 2E 30 30
    000640:  30 5A 00 01 4E 03 31 00 01 5D 03 30 00 01 60 03  48 69 20 41 6E 6E 65 2C 00 01 01 01 00 00 47 4C
    000660:  03 33 32 32 31 32 32 35 34 37 33 00 01 5D 00 09  45 03 47 6F 6F 64 20 41 66 74 65 72 6E 6F 6F 6E
    000680:  2C 20 45 76 65 72 79 6F 6E 65 21 0D 0A 0D 0A 4A  75 73 74 20 61 20 72 65 6D 69 6E 64 65 72 20 74
    0006a0:  68 61 74 20 69 66 20 79 6F 75 20 61 72 65 20 67  6F 69 6E 67 20 74 6F 20 62 65 20 6F 75 74 20 6F
    0006c0:  6E 20 76 61 63 61 74 69 6F 6E 20 61 72 6F 75 6E  64 20 74 68 65 20 68 6F 6C 69 64 61 79 73 2C 20
    0006e0:  61 73 20 77 69 74 68 20 61 6E 79 20 6F 74 68 65  72 20 64 61 79 20 79 6F 75 20 61 72 65 20 6F 75
    000700:  74 2C 20 70 6C 65 61 73 65 20 73 65 74 20 79 6F  75 72 20 22 4F 75 74 20 6F 66 20 4F 66 66 69 63
    000720:  65 22 20 72 65 6D 69 6E 64 65 72 20 69 6E 20 4C  6F 74 75 73 20 4E 6F 74 65 73 20 61 6E 64 20 63
    000740:  68 61 6E 67 65 20 79 6F 75 72 20 76 6F 69 63 65  6D 61 69 6C 20 67 72 65 65 74 69 6E 67 20 74 6F
    000760:  20 74 68 65 20 22 56 61 63 61 74 69 6F 6E 20 47  72 65 65 74 69 6E 67 22 20 28 6C 69 73 74 65 64
    000780:  20 6F 6E 20 74 68 65 20 56 6F 69 63 65 6D 61 69  6C 20 53 63 72 69 70 74 20 6F 6E 20 74 68 65 20
    0007a0:  44 6F 63 4C 69 62 72 61 72 79 29 2E 20 20 0D 0A  0D 0A 49 66 20 79 6F 75 20 68 61 76 65 20 61 6E
    0007c0:  79 20 71 75 65 73 74 69 6F 6E 73 20 6F 72 20 6E  65 65 64 20 61 73 73 69 73 74 61 6E 63 65 20 73
    0007e0:  65 74 74 69 6E 67 20 75 70 20 65 69 74 68 65 72  2C 20 70 6C 65 61 73 65 20 63 68 65 63 6B 20 77
    000800:  69 74 68 20 79 6F 75 72 20 73 75 70 65 72 76 69  73 6F 72 20 6F 72 20 6C 65 74 20 6D 65 20 6B 6E
    000820:  6F 77 2E 20 20 54 68 61 6E 6B 73 20 3A 6F 29 0D  0A 0D 0A 4B 6F 72 69 65 20 57 65 61 6B 6C 65 79
    000840:  2C 20 48 75 6D 61 6E 20 52 65 73 6F 75 72 63 65  73 20 4D 61 6E 61 67 65 72 0D 0A 53 43 48 4F 4F
    000860:  4C 20 49 4E 4E 4F 56 41 54 49 4F 4E 53 20 26 20  41 44 56 4F 43 41 43 59 0D 0A 47 72 65 61 74 20
    000880:  53 6F 6C 75 74 69 6F 6E 73 20 66 6F 72 20 45 64  75 63 61 74 69 6F 6E 0D 0A 39 31 36 2E 36 36 39
    0008a0:  2E 35 32 30 33 20 44 69 72 65 63 74 0D 0A 38 30  30 2E 34 38 37 2E 39 32 33 34 20 4D 61 69 6E 20
    0008c0:  28 78 35 32 30 33 29 0D 0A 39 31 36 2E 36 36 39  2E 30 38 34 37 20 46 61 78 0D 0A 38 37 37 2E 39
    0008e0:  35 34 2E 34 33 35 37 20 48 65 6C 70 20 44 65 73  6B 0D 0A 68 74 74 70 3A 2F 2F 77 77 77 2E 73 69
    000900:  61 2D 75 73 2E 63 6F 6D 0D 0A 0D 0A 54 68 69 73  20 69 73 20 61 20 74 72 61 6E 73 6D 69 73 73 69
    000920:  6F 6E 20 66 72 6F 6D 20 53 63 68 6F 6F 6C 20 49  6E 6E 6F 76 61 74 69 6F 6E 73 20 26 20 41 64 76
    000940:  6F 63 61 63 79 2E 20 20 54 68 69 73 20 6D 65 73  73 61 67 65 20 61 6E 64 20 61 6E 79 20 61 74 74
    000960:  61 63 68 6D 65 6E 74 73 20 74 6F 20 74 68 69 73  20 61 64 76 69 73 65 6D 65 6E 74 20 6D 61 79 20
    000980:  62 65 20 63 6F 6E 66 69 64 65 6E 74 69 61 6C 20  61 6E 64 20 61 72 65 20 69 6E 74 65 6E 64 65 64
    0009a0:  20 6F 6E 6C 79 20 66 6F 72 20 74 68 65 20 61 64  64 72 65 73 73 65 65 2E 0D 0A 00 01 4A 03 30 00
    0009c0:  01 4E 03 31 00 01 5D 03 32 00 01 60 03 4F 75 74  20 6F 66 20 4F 66 66 69 63 65 20 52 65 6D 69 6E
    0009e0:  64 65 72 73 00 01 01 01 01 01 01 01
    2008-02-25 14:35:27,096 WARN  [btpool0-12] [name=user3;mid=58;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Tasks;SyncCmd=Sync;DeviceType=SmartPhone;] sync - General ZimbraSync exception
    com.zimbra.zimbrasync.ZimbraSyncException: com.zimbra.zimbrasync.BinaryCodecException: expected: END_TAG {AirSync}ApplicationData
            at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:425)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:397)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:328)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:230)
            at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:33)
            at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: com.zimbra.zimbrasync.BinaryCodecException: expected: END_TAG {AirSync}ApplicationData
            at com.zimbra.zimbrasync.wbxml.BinaryParser.require(BinaryParser.java:124)
            at com.zimbra.zimbrasync.commands.CollectionSync.parseRequest(CollectionSync.java:667)
            at com.zimbra.zimbrasync.commands.Sync.parseRequest(Sync.java:99)
            at com.zimbra.zimbrasync.ZimbraSyncServlet.parseRequest(ZimbraSyncServlet.java:421)
            ... 29 more
    2008-02-25 14:35:27,096 INFO  [btpool0-12] [name=user3;mid=58;DeviceId=3E1FF71AC10BDDFA0B44721FBC26B48C;class=Tasks;SyncCmd=Sync;DeviceType=SmartPhone;] sync - HTTP/1.1 500

  5. #5
    EnriqueI is offline Special Member
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    Quote Originally Posted by jjzhuang View Post
    Which version of zimbra server are you running? Was there a recent upgrade?
    5.02

    No, there has not been an upgrade. In fact, nothing had been done to the server until a reboot this morning, hoping that would fix it.

  6. #6
    EnriqueI is offline Special Member
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    any update

  7. #7
    jjzhuang is offline Zimbra Employee
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    So this server is a brand new 5.02 install with no data from previous installation, but all the phones never sync'ed with a previous server? The reason I ask is because it appears at least one of the phone has left over data from a very old server. Please confirm. Thanks!

  8. #8
    EnriqueI is offline Special Member
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    It is possible that one of the phones has residual data from the 5.0 RC2 test server we used.... however, we blew that server away.

    Depending on the phone, it may have residual data from an Exchange server... however, I don't really see how this is pertinent since the phones synced fine for about a week before they stopped.

  9. #9
    EnriqueI is offline Special Member
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    One phone is fixed:

    - Unchecked mail sync in active sync
    - Synced
    - Rechecked mail sync in active sync
    - Synced (however, no mail)
    - Unchecked mail sync in active sync
    - Synced
    - Rechecked mail sync in active sync
    - Synced (Mail came in this time).

  10. #10
    jjzhuang is offline Zimbra Employee
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    Quote Originally Posted by EnriqueI View Post
    It is possible that one of the phones has residual data from the 5.0 RC2 test server we used.... however, we blew that server away.

    Depending on the phone, it may have residual data from an Exchange server... however, I don't really see how this is pertinent since the phones synced fine for about a week before they stopped.
    That is indeed interesting! Are all the phones OK now or do you still have issues after the procedure you performed? Thanks!

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