No changes made to server, but active sync no longer works

[EnriqueI]

Originally Posted by jjzhuang

That is indeed interesting! Are all the phones OK now or do you still have issues after the procedure you performed? Thanks!

I have not tested the other phones... however I will let you know what the outcome is (It should be in the next day or two).

The phone did delete all of the stored email on the phone after unchecking the email sync... so that may have something to do with it

[stuartg.orion]

One of our users has just started experiencing the same problem. He had been syncing happily with his Palm Treo 750v but suddenly email stopped syncing with a version of that error:

2008-04-01 08:02:14,682 WARN [btpool0-503] [name=user@domain.com;mid=89;DeviceId=17FED7
39BF4D540823FABDA1F64FA35B;SyncCmd=MoveItems;Devic eType=PocketPC;] sync - General ZimbraSync
exception
com.zimbra.zimbrasync.ZimbraSyncException: java.lang.NumberFormatException: For input string:
"{CFDDAD52-AA9C-4E17-9D44-7F9E80C98344}"
at com.zimbra.zimbrasync.ZimbraSyncServlet.parseReque st(ZimbraSyncServlet.java:425)
at com.zimbra.zimbrasync.ZimbraSyncServlet.processCom mand(ZimbraSyncServlet.java:397)
at com.zimbra.zimbrasync.ZimbraSyncServlet.processPos tRequest(ZimbraSyncServlet.java:
328)
at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(Zim braSyncServlet.java:230)
at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPos t(ZimbraSync.java:33)

etc...

[jholder]

Please contact Zimbra Support.
They'll be able to more fully help you debug the trouble.

[krbaker]

I have a working 5.0.9 server... its been 5.0.9 since about August. This user has been using that server for the whole time. Then suddenly today it had the same sort of error. These kinds of errors really hurt our case for Zimbra. I've seen reports of this type of error back to 4.5 days. I wish call zimbra support wasn't the end of this thread... because it sure would help me right now to know what happened.

2008-11-20 08:00:29,189 WARN [btpool0-16497] [name=first.last;mid=70;DeviceId=5B0779644A3588C908 28EE199C40C4ED;DeviceType=PocketPC;
SyncCmd=MoveItems;] sync -
000000: 03 01 6A 00 00 05 45 46 47 03 36 38 31 35 34 00 01 48 03 36 00 01 49 03 7B 44 38 45 30 42 35 39
000020: 45 2D 46 35 37 37 2D 34 32 32 43 2D 38 45 46 31 2D 42 42 42 33 34 46 32 39 43 46 44 43 7D 00 01*
000040: 01 01
2008-11-20 08:00:29,189 WARN [btpool0-16497] [name=first.last;mid=70;DeviceId=5B0779644A3588C908 28EE199C40C4ED;DeviceType=PocketPC;
SyncCmd=MoveItems;] sync - General ZimbraSync exception
com.zimbra.zimbrasync.ZimbraSyncException: java.lang.NumberFormatException: For input string: "{D8E0B59E-F577-422C-8EF1-BBB34F29CFDD}"
at com.zimbra.zimbrasync.ZimbraSyncServlet.parseReque st(ZimbraSyncServlet.java:429)
at com.zimbra.zimbrasync.ZimbraSyncServlet.processCom mand(ZimbraSyncServlet.java:401)
at com.zimbra.zimbrasync.ZimbraSyncServlet.processPos tRequest(ZimbraSyncServlet.java:333)
at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(Zim braSyncServlet.java:235)
at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPos t(ZimbraSync.java:33)
at com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:101)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.lang.NumberFormatException: For input string: "{D8E0B59E-F577-422C-8EF1-BBB34F29CFDD}"
at java.lang.NumberFormatException.forInputString(Num berFormatException.java:48)
at java.lang.Integer.parseInt(Integer.java:447)