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Thread: Calendar items from external source does not sycn

  1. #1
    holbor is offline Member
    Join Date
    Jan 2008
    Location
    Ashland, Oregon
    Posts
    14
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    7

    Default Calendar items from external source does not sycn

    I've searched the forums/bugs and not seen this, anyone have more information/ideas?

    Process:
    Groupwise user sends ical compliant message to me.
    shows up in inbox, I accept the appointment
    item shows up in my calendar on the webclient (I only have one calendar)
    It never syncs (activesync OTA) to my mobile device (WM5).

    If I add an item manually to the calendar it syncs right up, if another user on zimbra sends me an appointment and I accept it syncs right up.

    I've tested this several times, with the same result, and this is a BIG deal as we are trying to migrate from groupwise to zimbra.

    Zimbra 5.0.2NE

    /rh

  2. #2
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
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    11

    Default

    There are 3 possible reasons:

    1) the calendar somehow went into a different "folder", not the default Calendar folder. But you seem to suggest you don't have more than one calendar folders, so this may not be the problem.

    2) the new calendar item is in the past and falls out of the sync range. Are the meetings sometime in the future or in the past when you sync?

    3) an error was encountered while processing the new calendar items, and they are skipped over with warnings in the log.

    To debug 3, get a groupwise invite to your mailbox, accept it, do a mobile sync, and send us the sync.log file under /opt/zimbra/log.

    Thanks!

  3. #3
    holbor is offline Member
    Join Date
    Jan 2008
    Location
    Ashland, Oregon
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    Default sync.log

    I only have one calendar
    The appointments are in the future

    Here is an image of the webinterface showing 4 appointments, two are created in zimbra, and the two at 9 tomorrow and the next day are accepted from groupwise.


    Here are the sync.log entries as I sync my mobile, and I"ve no idea how to read this.

    2008-02-20 14:23:33,220 INFO [btpool0-52] [] sync - POST Microsoft-Server-ActiveSync?User=holbor&DeviceId=172A09B3F84ABB4BAC 5A80031CD390B5&DeviceType=PocketPC&Cmd=FolderSync
    2008-02-20 14:23:33,231 INFO [btpool0-52] [] sync - HTTP/1.1 401 Unauthorized
    2008-02-20 14:23:34,876 INFO [btpool0-52] [] sync - POST Microsoft-Server-ActiveSync?User=holbor&DeviceId=172A09B3F84ABB4BAC 5A80031CD390B5&DeviceType=PocketPC&Cmd=FolderSync
    2008-02-20 14:23:34,894 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=FolderSync;DeviceType=PocketPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <FolderSync xmlns="FolderHierarchy">
    <SyncKey>{1C3EE493-CF02-3388-AEA4-07964C9B316B}22</SyncKey>
    </FolderSync>

    2008-02-20 14:23:34,899 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - SyncState: last sync confirmed; version=22; modseq=15337; filter=0; cutoff=-1; clientsize=38/38
    2008-02-20 14:23:35,015 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - SyncState: statesaved; insync; version=23; modseq=15436; filter=0; cutoff=-1; clientsize=37
    2008-02-20 14:23:35,015 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=FolderSync;DeviceType=PocketPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <FolderSync xmlns="FolderHierarchy">
    <Status>1</Status>
    <SyncKey>{1C3EE493-CF02-3388-AEA4-07964C9B316B}23</SyncKey>
    <Changes>
    <Count>1</Count>
    <Delete>
    <ServerId>4182</ServerId>
    </Delete>
    </Changes>
    </FolderSync>

    2008-02-20 14:23:35,016 INFO [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=FolderSync;DeviceType=PocketPC;] sync - HTTP/1.1 200 OK
    2008-02-20 14:23:39,124 INFO [btpool0-52] [] sync - POST Microsoft-Server-ActiveSync?User=holbor&DeviceId=172A09B3F84ABB4BAC 5A80031CD390B5&DeviceType=PocketPC&Cmd=GetItemEsti mate
    2008-02-20 14:23:39,136 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=GetItemEstimate;DeviceType=Pocke tPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <GetItemEstimate xmlns="GetItemEstimate">
    <Collections>
    <Collection>
    <Class>Contacts</Class>
    <CollectionId>7</CollectionId>
    <AirSync:FilterType>0</AirSync:FilterType>
    <AirSync:SyncKey>{24EDB7D2-B430-3735-A869-AC7FFEAF3A67}111</AirSync:SyncKey>
    </Collection>
    <Collection>
    <Class>Calendar</Class>
    <CollectionId>10</CollectionId>
    <AirSync:FilterType>4</AirSync:FilterType>
    <AirSync:SyncKey>{2C90EE89-3D77-392C-9FE7-F38828331236}30</AirSync:SyncKey>
    </Collection>
    <Collection>
    <Class>Email</Class>
    <CollectionId>2</CollectionId>
    <AirSync:FilterType>2</AirSync:FilterType>
    <AirSync:SyncKey>{EB1C8DC0-3A35-307E-8D69-CABD3A1F4EFC}613</AirSync:SyncKey>
    </Collection>
    <Collection>
    <Class>Tasks</Class>
    <CollectionId>15</CollectionId>
    <AirSync:FilterType>0</AirSync:FilterType>
    <AirSync:SyncKey>{4903151D-FC7A-3B77-BB84-428587D7FDDC}1</AirSync:SyncKey>
    </Collection>
    </Collections>
    </GetItemEstimate>

    2008-02-20 14:23:39,158 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=GetItemEstimate;DeviceType=Pocke tPC;] sync - SyncState: last sync confirmed; version=30; modseq=15384; filter=4; cutoff=1199764041299; clientsize=17/17
    2008-02-20 14:23:39,175 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=GetItemEstimate;DeviceType=Pocke tPC;] sync - SyncState: last sync confirmed; version=613; modseq=15435; filter=2; cutoff=1203127055000; clientsize=31/31
    2008-02-20 14:23:39,191 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=GetItemEstimate;DeviceType=Pocke tPC;] sync - SyncState: last sync confirmed; version=1; modseq=0; filter=0; cutoff=-1; clientsize=0/0
    2008-02-20 14:23:39,215 DEBUG [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=GetItemEstimate;DeviceType=Pocke tPC;] sync -
    <?xml version="1.0" encoding="utf-8"?>
    <GetItemEstimate xmlns="GetItemEstimate">
    <Response>
    <Status>1</Status>
    <Collection>
    <Class>Contacts</Class>
    <CollectionId>7</CollectionId>
    <Estimate>0</Estimate>
    </Collection>
    </Response>
    <Response>
    <Status>1</Status>
    <Collection>
    <Class>Calendar</Class>
    <CollectionId>10</CollectionId>
    <Estimate>0</Estimate>
    </Collection>
    </Response>
    <Response>
    <Status>1</Status>
    <Collection>
    <Class>Email</Class>
    <CollectionId>2</CollectionId>
    <Estimate>0</Estimate>
    </Collection>
    </Response>
    <Response>
    <Status>1</Status>
    <Collection>
    <Class>Tasks</Class>
    <CollectionId>15</CollectionId>
    <Estimate>0</Estimate>
    </Collection>
    </Response>
    </GetItemEstimate>

    2008-02-20 14:23:39,216 INFO [btpool0-52] [name=holbor;mid=4;DeviceId=172A09B3F84ABB4BAC5A800 31CD390B5;SyncCmd=GetItemEstimate;DeviceType=Pocke tPC;] sync - HTTP/1.1 200 OK

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