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Thread: Activesync doesn't work

  1. #1
    Ced91 is offline Active Member
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    Default Activesync doesn't work

    Hi,

    The phone is an HTC Touch + Windows Mobile 6
    The Zimbra Server version is 5.01 and the HTTP Port is 85.
    The active sync server address is: "server:85"
    Webmail access work from internet and lan and mobile access too.

    The error message is: Support Code: 0x80072EE7.

    Have you any information to solve this?

    Thanks,

  2. #2
    Klug's Avatar
    Klug is offline Moderator
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    Do you have Zimbra Mobile activated for this account ?

    You should use the FQDN of the server, not the shortname.
    I'm not sure either ActiveSync works on a non-standard port 8-§

    0x80072EE7 seems to be a Windows Update error, are you sure of the numbers ?

  3. #3
    Ced91 is offline Active Member
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    Default WM6 and port 85...

    Quote Originally Posted by Klug View Post
    Do you have Zimbra Mobile activated for this account ?

    You should use the FQDN of the server, not the shortname.
    I'm not sure either ActiveSync works on a non-standard port 8-§

    0x80072EE7 seems to be a Windows Update error, are you sure of the numbers ?
    No I'm using the FQDN of the server zimbra.domainname.fr:85 .
    In my opinion, this is not Zimbra but activesync which is not able to manage the ":85" as a port. His interpretation is the continuation of the server name....?

    Mobile is activated in the COS for all the users.

    ++

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    The error means the device cannot contact the server: Information about Microsoft ActiveSync 4.0 error codes, error messages, and how to troubleshoot the error codes

    ActiveSync will work with Zimbra mobile on a non-standard port.

    Are you using https? If so, you need to tell the device that. If not, uncheck it.

    Also, be sure to check your /opt/zimbra/log/sync.log for any additional information.

  5. #5
    Ced91 is offline Active Member
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    Default WM6 and port 85...

    Quote Originally Posted by jholder View Post
    The error means the device cannot contact the server: Information about Microsoft ActiveSync 4.0 error codes, error messages, and how to troubleshoot the error codes

    ActiveSync will work with Zimbra mobile on a non-standard port.

    Are you using https? If so, you need to tell the device that. If not, uncheck it.

    Also, be sure to check your /opt/zimbra/log/sync.log for any additional information.
    I'm not using HTTPS, the server mode is HTTP.
    Nothing in the sync.log. This is normal since activesync is not managing in my opinion the :85 parameter.

    I'm thinking that there is no issue to give the port parameter to activesync in another place...?

    This will say that I have to use HTTPS for activesync? Have you any sample to do that?

    Regards,

    Ced.

  6. #6
    Klug's Avatar
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    Quote Originally Posted by Ced91 View Post
    This is normal since activesync is not managing in my opinion the :85 parameter.
    John says it should work on port 85 (non standard port).

    Quote Originally Posted by Ced91 View Post
    This will say that I have to use HTTPS for activesync? Have you any sample to do that?
    Your need to active https on the Zimbra server side (leave it on the standard 443 port).

    Then on your device, check the checkbox :


    Attention : if you're using a self-signed certificate, you'll need to teach it to your mobile device first.

    Another stupid from me (asked by PM too) : are your trying to sync using a local WiFi (same place/network as your server) or from your GSM/3G data connection ? If you're using the 3G connection, are you sure you can browse your Zimbra server from the HTC ?
    Last edited by Klug; 01-18-2008 at 11:18 AM.

  7. #7
    Ced91 is offline Active Member
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    Ok, I will try with HTTPS, but how is the mode required: mixed, HTTPS, ...?
    zmtlsctl mode ?

    Is the outlook connector impacted?

    All the tests where made in 3G mode.

    Thanks you very much for your reactivity to this post,

    Ced.
    Last edited by Ced91; 01-18-2008 at 11:41 AM.

  8. #8
    Klug's Avatar
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    Quote Originally Posted by Ced91 View Post
    Ok, I will try with HTTPS, but how is the mode required: mixed, HTTPS, ...?
    zmtlsctl mode ?
    Choose the one you want : "both" should allow both 8)

    Quote Originally Posted by Ced91 View Post
    Is the outlook connector impacted?
    If you choose to enable http _and_ https, no.

    Quote Originally Posted by Ced91 View Post
    All the tests where made in 3G mode.
    Did you check you could connect to the web UI (on port 85) using 3G ?

    Depending on your 3G provider (et l'abonnement), you won't be allowed to use the port you want but only some pre-defined ports (80, 443, 25, 110, 143).
    Orange, for example, does not allow SSH (port 22).

  9. #9
    Ced91 is offline Active Member
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    Default WM6 and port 85...

    Quote Originally Posted by Klug View Post
    Choose the one you want : "both" should allow both 8)


    If you choose to enable http _and_ https, no.


    Did you check you could connect to the web UI (on port 85) using 3G ?

    Depending on your 3G provider (et l'abonnement), you won't be allowed to use the port you want but only some pre-defined ports (80, 443, 25, 110, 143).
    Orange, for example, does not allow SSH (port 22).

    The server is running on the 85 port since 3 months. No problem with the 85 port to connect to the web GUI. This is working with the mobile profile, ajax and HTML (this was indicated in my first post ).

    I have tried the mode mixed and both: in this two mode the webmail authentication is made under HTTPS from inside and outside? This will indicate that the outlook connector must have the parameter to secure connection enable? This will indicate to that I have to teach all the PC with the certificate...
    My conclusion is that I have to set the HTTPS mode only.... and reconfigure all the PC...


    I have to ask to the provider to open the 443 port monday and close the 85.

    Thanks Klug and the other for your support,

    I take you inform,

    Ced.
    Last edited by Ced91; 01-19-2008 at 02:35 AM.

  10. #10
    Klug's Avatar
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    Quote Originally Posted by Ced91 View Post
    The server is running on the 85 port since 3 months. No problem with the 85 port to connect to the web GUI. This is working with the mobile profile, ajax and HTML (this was indicated in my first post ).
    First post does is not precise enough, that's why I've asked : we know (from first post) it works "from mobile acces" and "mobile" can be wifi (not 3G).

    Anyway, (but it's not related) I don't think the AJAX interface works with the HTC Touch at all. It might with a computer (PC or Mac) using 3G but not from the smartphone (while the HTML client might).

    Furthermore, if it's running this way for 3 months, it means you (should) have a valid NE licence and you can open a support case.

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