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Thread: Treo 780 - initial sync worked but not getting new data

  1. #1
    pyite is offline Active Member
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    Default Treo 780 - initial sync worked but not getting new data

    I was able to do an initial sync - which took like 10 minutes.

    However, none of the new calendar events seem to sync up, no matter whether they originate on the Phone or Zimbra. However, the sync claims to work and the sync.log is full of happy messages such as:

    <?xml version="1.0" encoding="utf-8"?>
    <Sync>
    <Collections>
    <Collection>
    <Class>Email</Class>
    <SyncKey>{5FF51966-8E73-3CA6-A9E7-334FCB8C72FD}1</SyncKey>
    <CollectionId>2</CollectionId>
    <Status>1</Status>
    </Collection>
    </Collections>
    </Sync>


    What is the best way to debug this kind of issue?

    Thanks,
    Mark

  2. #2
    howsday is offline Junior Member
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    Default

    works for me. i m also using Tero 750 , WM 5.0
    i changed the setting in calendar sync options to "ALL" from "1 week"

  3. #3
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
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    Default

    Are your calendar meetings in a folder other than the default Calendar folder? Mobilesync only downloads meetings in the system default Calendar folder.

    Quote Originally Posted by pyite View Post
    I was able to do an initial sync - which took like 10 minutes.

    However, none of the new calendar events seem to sync up, no matter whether they originate on the Phone or Zimbra. However, the sync claims to work and the sync.log is full of happy messages such as:

    <?xml version="1.0" encoding="utf-8"?>
    <Sync>
    <Collections>
    <Collection>
    <Class>Email</Class>
    <SyncKey>{5FF51966-8E73-3CA6-A9E7-334FCB8C72FD}1</SyncKey>
    <CollectionId>2</CollectionId>
    <Status>1</Status>
    </Collection>
    </Collections>
    </Sync>


    What is the best way to debug this kind of issue?

    Thanks,
    Mark

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