Results 1 to 6 of 6

Thread: palm treo 680 - Mailbox out of sync; device must reset

  1. #1
    fisch09 is offline Special Member
    Join Date
    Dec 2006
    Location
    Melbourne, VIC, Australia
    Posts
    120
    Rep Power
    8

    Question palm treo 680 - Mailbox out of sync; device must reset

    Hi all,

    I just tried to sync a palm treo 680 with zimbra (no self signed ssl cert) and it only syncs the emails but not calendar / address book.
    Sync log shows me:

    Code:
    2007-08-24 15:56:43,908 WARN  [http-80-Processor79] [name=email@mydomain.tld;mid=64;DeviceId=PLMO352705010668505;DeviceType=PalmOneTreoAce;SyncCmd=GetItemEstimate;] sync - Mailbox out of sync; device must reset;
     clientversion=9; serverversion=13/14
    what does "device must reset" mean?
    There is a lot of data on this palm and several (other then zimbra) email accounts. Is there a way just to reset for the zimbra account?

    Kind Regards
    Andre

  2. #2
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Usually this means something happened to the server account. If you keep saying yes on the client it will do a full resync.

  3. #3
    fisch09 is offline Special Member
    Join Date
    Dec 2006
    Location
    Melbourne, VIC, Australia
    Posts
    120
    Rep Power
    8

    Default

    Hi,

    what could this "something" be? There are two isync connectors and a palm which sync this account.
    I can not say "yes" on the palm as I only get a "failed" and do not have the option to say "yes"......

    Any ideas?

    Kind Regards
    Andre

  4. #4
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    In that case please do a resync manually. Follow the steps given by Mobile Device Setup - ZimbraWiki

  5. #5
    fisch09 is offline Special Member
    Join Date
    Dec 2006
    Location
    Melbourne, VIC, Australia
    Posts
    120
    Rep Power
    8

    Default

    thanks for that, I'll give it a go tomorrow when I have access to the palm again. But doing a full resync leads to another question. Is there a way to delete appointments "older then ...." in zimbra. For this account I have approx. 3000 appointments that are in the past and I really do not need to sync them to the palm again.

    Cheers
    Andre

  6. #6
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    There is no easy way to physically delete old appointments in your server account. However by default you don't really sync all the appointments to your palm device. If I'm not mistaken VersaMail 3.5 (the sync client in 680) by default does not download any appointment older than 2 weeks. That is unless you changed that setting to sync everything.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Non-Mobile Non-Outlook Palm Sync
    By lapplegate in forum Zimbra Mobile
    Replies: 10
    Last Post: 10-19-2010, 10:37 AM
  2. Hangs on "Loading" screen
    By gbr in forum General Questions
    Replies: 16
    Last Post: 06-19-2008, 01:01 PM
  3. Palm Treo 680
    By yvesmartinet in forum Migration
    Replies: 1
    Last Post: 01-10-2007, 05:42 AM
  4. Sync with Palm Treo 700w with ActiveSync
    By jonnyRo in forum Zimbra Mobile
    Replies: 5
    Last Post: 01-05-2007, 04:39 PM
  5. Replies: 0
    Last Post: 12-15-2006, 12:12 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •