zimbra 700p reply to message issue

[phingers]

My client is getting the following message when replying to a message using versamail 3.5 on her palm 700p

She can compose a new message, and it sends out.

When she replies to a message, it fails.

AirSamSMEmail.c2385 6 400 can't process message server: Apache -Coyote/1.1 X-Powered - By: Zimbra Collabortaion Server Progra:no-cache P

Any ideas?

[jholder]

Is there anything in the /opt/zimbra/log/sync.log ?

[phingers]

Not really sure what I'm looking for...

=======================================
2007-07-17 18:29:13,289 DEBUG [http-80-Processor89] [name=user@mydomain.com;mid=76;DeviceId=PLMO3639191 D;DeviceType=PalmOneTreoAce;class=Email;SyncCmd=Sy nc;] sync -
<?xml version="1.0" encoding="utf-8"?>
<Sync xmlns="AirSync">
<Collections>
<Collection>
<Class>Email</Class>
<SyncKey>{key}7</SyncKey>
<CollectionId>2</CollectionId>
<DeletesAsMoves/>
<WindowSize>8</WindowSize>
<Options>
<Conflict>0</Conflict>
<FilterType>2</FilterType>
<Truncation>4</Truncation>
</Options>
<Commands>
<Delete>
<ServerId>428</ServerId>
</Delete>
<Delete>
<ServerId>259</ServerId>
</Delete>
</Commands>
</Collection>
</Collections>
</Sync>

2007-07-17 18:29:13,290 DEBUG [http-80-Processor89] [name=user@mydomain.com;mid=76;DeviceId=PLMO3639191 D;DeviceType=PalmOneTreoAce;class=Email;folder=2;S yncCmd=Sync;] sync - SyncState: version=7/7; modseq=301/301; filter=2/2; cutoff=1184422675176/1184422675176; clientsize=2/2
2007-07-17 18:29:13,290 INFO [http-80-Processor89] [name=user@mydomain.com;mid=76;DeviceId=PLMO3639191 D;DeviceType=PalmOneTreoAce;class=Email;folder=2;S yncCmd=Sync;] sync - Client request version 7
2007-07-17 18:29:13,311 INFO [http-80-Processor89] [name=user@mydomain.com;mid=76;DeviceId=PLMO3639191 D;DeviceType=PalmOneTreoAce;class=Email;folder=2;S yncCmd=Sync;] sync - Server response version 8
2007-07-17 18:29:13,324 DEBUG [http-80-Processor89] [name=user@mydomain.com;mid=76;DeviceId=PLMO3639191 D;DeviceType=PalmOneTreoAce;class=Email;folder=2;S yncCmd=Sync;] sync - SyncState: statesaved; hasmore; version=8; modseq=301; filter=2; cutoff=1184422675176; clientsize=0
2007-07-17 18:29:13,324 DEBUG [http-80-Processor89] [name=user@mydomain.com;mid=76;DeviceId=PLMO3639191 D;DeviceType=PalmOneTreoAce;class=Email;folder=2;S yncCmd=Sync;] sync -
<?xml version="1.0" encoding="utf-8"?>
<Sync>
<Collections>
<Collection>
<Class>Email</Class>
<SyncKey>{key}8</SyncKey>
<CollectionId>2</CollectionId>
<Status>1</Status>
<MoreAvailable/>
</Collection>
</Collections>

[jjzhuang]

The log segment you put here only shows that two messages were deleted. We will need a full log see see what might have happened. Best thing to do is to open a support ticket for specific issues. Thanks!

[gmsmith]

Originally Posted by phingers

My client is getting the following message when replying to a message using versamail 3.5 on her palm 700p

She can compose a new message, and it sends out.

When she replies to a message, it fails.

AirSamSMEmail.c2385 6 400 can't process message server: Apache -Coyote/1.1 X-Powered - By: Zimbra Collabortaion Server Progra:no-cache P

Any ideas?

I saw this message once. What I did, was just delete the "to" address and re-add it, the message sent just fine. Not sure if it was a coincidence, but haven't seen the issue since.