Zimbra

oliware · #1 (**permalink**) 05-23-2007, 12:43 PM

When I install the outlook connector and enter the details of the account and restart outlook, I even can't get into outlook.
It says:
"Kan uw standaardmappen voor e-mail niet openen", which means that he can't find the outlookfolders.
The file is there (outlook.zdb) with the correct permissions, no other mailaccounts or something are configured in this fresh installed PC-MS Office 2003.
I thought about a corrupt file or something, so I did the whole process again, but the same error.
What to do next ? Is the connector not supported with a non-english Outlook ?
On my PC with an English outlook, my account works ok.

fsiegel · #2 (**permalink**) 05-23-2007, 01:39 PM

The Outlook connector does support non-English languages -- German, French, Spanish, Dutch, Italian, and Japanese. I would think the file would be called Zimbra.zdb, not Outlook.zdb. What steps are you taking when you set up the account?

oliware · #3 (**permalink**) 05-23-2007, 02:08 PM

I just added an account by choosing the zimbra in "additional server types", all in Dutch of course.
The setup created this outlook.zdb. I saw indeed that on my English installation that this file was zimbra.zdb.
I tried renaming the file as well, without any result.

fsiegel · #4 (**permalink**) 05-23-2007, 05:58 PM

What happens if you try to add another profile? [Then make sure to have Outlook prompt you instead of using the default profile].

Can you enable ZCO logging, and create a new account? If it still doesn't work, send me the log.

fsiegel · #5 (**permalink**) 05-24-2007, 07:53 AM

I have verified that the 4.5.5 install works for me with Outlook 2003 (Dutch MUI pack). I'm sure my setup is different than yours, though, as I still run English XP, etc. If you're still having trouble, please send me the aforementioned logs.

oliware · #6 (**permalink**) 05-24-2007, 09:48 AM

ok, I've created a new profile, now it did created a profile zimbra with file zimbra.zdb !
But still the same error as above when selecting this profile.
This XP-PRO is also English BTW.
Where can I find these logfiles ?

fsiegel · #7 (**permalink**) 05-24-2007, 10:31 AM

Find the ZCOLogCtl.exe program which is shipped with the connector, and is in the same directory as the .dlls. Hit Enable Logging and Enable HTTP Logging. Choose a directory for the output. Create a new Zimbra profile, and then go into Outlook and try to initial sync with it. After the failure, exit Outlook, and send me all the logs in that directory.