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Thread: Errors installing Outlook Connector

  1. #31
    mgriego is offline Junior Member
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    Quote Originally Posted by sam View Post
    4.5.x doesn't support outlook 2007. the installer for 5.0 does the right thing.
    So, for my customers that are already using Outlook 2007, is there a recommended procedure? Should I use a prerelease version of the 5.0 connector?

  2. #32
    sam
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    its better to use the pre-release since many of the outlook 2007 bugs have been addressed. it is a pre-release and you should be prepared to deal with it.
    Sam Khavari

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  3. #33
    flums is offline Trained Alumni
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    Will the 5.0 version work on 2003 for Vista? Have a client with Vista where installation stops in the middle.

  4. #34
    sam
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    yes 5.0 will support 2003 on Vista.
    Sam Khavari

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  5. #35
    rey
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    Quote Originally Posted by sam View Post
    yes 5.0 will support 2003 on Vista.
    v5.0 will support Outlook 2003 on XP also right?

  6. #36
    phoenix is online now Zimbra Consultant & Moderator
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    Yes, of course.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #37
    valr is offline Junior Member
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    Default lsmssp.dll errors after upgrade

    Hello,

    This is my hot water situation:

    I upgraded Outlook (office suite) from 2003 to 2007 professional plus on 3 computers. Upon trying to open outlook, it crashed with an erro along the lines of 'Unable to open your default e-mail folders. An unexpected error has occured. MAPI was unable to load information service LSMSSP.DLL'

    Expecting, a non-smooth transition from the last 4.x connector, I installed the new connector (5.0.1_GA), selected repair, and it completed.

    Here is where it gets weird.

    PC1&2: get the same error upon loading outlook. The only work-around I found was to create a new profile for the user and open the old data file to rescue their folders/mail. It still throws the error anytime I try to sync though, but it keeps working.

    PC3: After the outlook install, it asked to reboot, then the whole process started with installing connector 5, but it had no errors whatsoever after 5 was installed.

    I have tried re-installing office 2K7 on PC1, but it keeps getting the same errors as it did during upgrade.


    So my question is this: whats wrong with the connector for me?
    (PC's 1,2,3 are all test subjects for the entire office (15-20pc's, on XP)

  8. #38
    henry's Avatar
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    It seem that PATH variable is not updated during upgrade connector to 5.0.1.
    Try to uninstall and install 5.0.1 connector.
    If that does not help try to manually add
    "C:\Program Files\Common Files\System\MSMAPI\1033" to the PATH.
    "1033" may differ to your system if you are using Outlook that is not english.
    Regards
    Henry

  9. #39
    valr is offline Junior Member
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    I have tried uninstalling, but have not tried to manually add the file. Do I simply add the folder or.... where can I locate the 1033 folder/file?

    Outlook is in english. Its just being weird.

  10. #40
    valr is offline Junior Member
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    Also, having another issue with PC#1 - more clarification on the post previous

    The actual error it is receiving is 'Sending and Receiving reported error (0x8004010F) : The operation failed, the object cannot be found'

    That error occurs during syncing. I believe it to be related to the connector issue.

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