Errors installing Outlook Connector

[tgrizzel]

also fyi, I actually need to install this under a diff users profile however I have created my own admin account on the pc to try things without having to reset his password a lot.

[vandehey]

Hello, you wrote that you had a trail of 2007 pre-installed. That is interesting, I had this problem on a machine w/ 2007 as well. I un-installed 2007, and installed 2003. This machine had this issue. Strange.

[tgrizzel]

yes and that is exactly what I thought. I am very sure that it has to do with outlook 2007 or more so microsoft sql 2005 installed on both of these machines. These are the only common factors. What I have now found on the vista machine is that after turning off all UAC controls and basically giving access to "everyone" on the HDD I can get it to install under my (domain admin) account but noone elses. I am now just wiping vista off that pc as I have ran into too many other compatibility issues. I am still baffeled by the xp box however. Unfortunetly this is a users personal laptop and he has purchased office 2007 to use and obviously doesnt want it just wiped out.

Did you ever come to a solution on your box?

[henry]

Originally Posted by tgrizzel

the install.txt is too large to post in 1 piece and too large to upload.... Can I email this to you? its about 160kb

Thank you

sure
send it to henry@zimbra.com

[mgriego]

I had the same issue of the Zimbra Outlook connector installation dying while trying to install against Vista Business and Outlook 2007. I perused the .inf file per suggestions here, but it looked correct. I finally realized that, for some reason, the installer was not copying the LSM*.DLL files into the system32 directory. They were in the 1033 directory with the .inf file but not in the system32 directory. I did have UAC turned off when I attempted the install. Anyway, copying those files from the 1033 directory into the system32 directory allowed me to then go into my Mail control panel and properly create the Zimbra profile. Outlook 2007 finished the initial sync of my profile a few minutes ago and seems to be quite happy now.

My question, therefore, is it looks like the files *should* be in the system32 directory, since the other DLL files referenced in that .inf file are there. Is there some reason the installer didn't do that? This was with the 4.5.8 GA installer.

[sam]

4.5.x doesn't support outlook 2007. the installer for 5.0 does the right thing.

[support.txdistlcms.org]

Can not get ZCO installed on one computer - Win2k with Outlook 2003. Here is the ini file. Trying to configure from Mail in Control Panel gives me:
An exception occurred with C: \PROGRA~1\COMMON~1\System\MSMAPI\1033\MLCFG32.CPL

[Services]
MSEMS=Microsoft Exchange Server
MSPST AB=Personal Address Book
MSPST MS=Outlook 97-2002 Personal Folders File (.pst)
MSUPST MS=Office Outlook Personal Folders File (.pst)
CONTAB=Outlook Address Book
EMABLT=Microsoft LDAP Directory
INTERSTOR=Internet Folders
O10ABP=Exchange Address Book
MSFAX XP=Fax Mail Transport
LSMS=Zimbra Collaboration Server
LSMS_Secondary=Zimbra Delegation Server

[Default Services]
MSEMS=Microsoft Exchange Server
MSPST AB=Personal Address Book
MSFAX XP=Fax Mail Transport
LSMS=Zimbra Collaboration Server

[MSEMS]
PR_DISPLAY_NAME=Microsoft Exchange Server
Sections=MSEMS_MSMail_Section
PR_SERVICE_DLL_NAME=emsui.dll
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_ENTRY_NAME=EMSCfg
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
;WIZARD_ENTRY_NAME=EMSWizardEntry
Providers=EMS_DSA, EMS_MDB_public, EMS_MDB_private, EMS_RXP, EMS_MSX, EMS_Hook
PR_SERVICE_SUPPORT_FILES=emsui.dll,emsabp.dll,emsm db.dll

[EMS_MDB_public]
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
66090003=06000000
660A0003=03000000
34140102=78b2fa70aff711cd9bc800aa002fc45a
PR_DISPLAY_NAME=Public Folders
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store

[EMS_MDB_private]
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_D EFAULT_STORE|STATUS_PRIMARY_STORE
66090003=0C000000
660A0003=01000000
34140102=5494A1C0297F101BA58708002B2A2517
PR_DISPLAY_NAME=Private Folders
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store

[EMS_DSA]
PR_DISPLAY_NAME=Microsoft Exchange Directory Service
PR_PROVIDER_DISPLAY=Microsoft Exchange Directory Service
PR_PROVIDER_DLL_NAME=EMSABP.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
[MSEMS_MSMail_Section]
UID=13DBB0C8AA05101A9BB000AA002FC45A
66000003=01050000
66010003=04000000
66050003=03000000
66040003=02000000

[MSPST AB]
PR_DISPLAY_NAME=Personal Address Book
Providers=MSPST ABP
PR_SERVICE_DLL_NAME=MSPST.DLL
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=MSPST.DLL
PR_SERVICE_ENTRY_NAME=PABServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_P RIMARY_IDENTITY

[MSPST ABP]
PR_PROVIDER_DLL_NAME=MSPST.DLL
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_DISPLAY_NAME=Personal Address Book
PR_PROVIDER_DISPLAY=Personal Address Book

[Help File Mappings]
Personal Address Book=exchng.hlp
Personal Folders=exchng.hlp
MAPI 1.0=exchng.hlp
Internet Mail=exchng.hlp
Microsoft MDB ExSndOpt.HLP=ExSndOpt.HLP
Microsoft MDB X400.HLP=X400.HLP
Microsoft MDB MS.HLP=MS.HLP
Microsoft MDB SMTP.HLP=SMTP.HLP
EMABLT Help=EMABLT.HLP

[MSPST MS]
Providers=MSPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY

[MSPST MSP]
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)

[MSUPST MS]
Providers=MSUPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY

[MSUPST MSP]
67020003=00000010
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)

[CONTAB]
Providers=CONTABP
PR_SERVICE_DLL_NAME=contab.dll
PR_SERVICE_INSTALL_ID={6485D266-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=contab.dll
PR_SERVICE_DELETE_FILES=contab.dll
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY | SERVICE_SINGLE_COPY

[CONTABP]
PR_PROVIDER_DLL_NAME=contab.dll
PR_SERVICE_INSTALL_ID={6485D266-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_PROVIDER_DISPLAY=Outlook Address Book
PR_RESOURCE_METHODS=STATUS_SETTINGS_DIALOG

[MAPI]
ServiceOrder=MSEMS,MSN

[EMS_RXP]
PR_DISPLAY_NAME=Microsoft Exchange Remote Transport
PR_PROVIDER_DISPLAY=Microsoft Exchange Remote Transport
PR_PROVIDER_DLL_NAME=EMSUI.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
66090003=40000000
660A0003=0A000000

[EMSDelegate]
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
660A0003=02000000
34140102=9eb4770074e411ce8c5e00aa004254e2
66090003=0C000000

[EMS_MSX]
PR_DISPLAY_NAME=Microsoft Exchange Transport
PR_PROVIDER_DISPLAY=Microsoft Exchange Transport
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
66090003=00000000

[EMS_Hook]
PR_DISPLAY_NAME=MS Exchange Hook
PR_PROVIDER_DISPLAY=MS Exchange Hook
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_HOOK_PROVIDER
PR_RESOURCE_FLAGS=HOOK_INBOUND

[EMABLT]
PR_DISPLAY_NAME=Microsoft LDAP Directory
PR_SERVICE_INSTALL_ID={6485D268-C2AC-11D1-AD3E-10A0C911C9C0}
Providers=PRO_EMABLT
PR_SERVICE_DLL_NAME=BJABLR.DLL
PR_SERVICE_SUPPORT_FILES=EMABLT.DLL,BJABLR.DLL
PR_SERVICE_DELETE_FILES=EMABLT.DLL,BJABLR.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
;WIZARD_ENTRY_NAME=WizardEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
6600001e=ldap.bigfoot.com
6601001e=389
6602001e=
6603001e=
6604001e=(&(mail=*)(|(mail=%s*)(|(cn=%s*)(|(sn=%s* )(givenName=%s*)))))
6605001e=SMTP
6606001e=mail
6607001e=60
6608001e=100
6609001e=120
660a001e=15
660b001e=
660c001e=OFF
660d001e=OFF
660e001e=NONE
660f001e=OFF
6610001e=postalAddress
6611001e=cn
6612001e=1

[PRO_EMABLT]
PR_PROVIDER_DLL_NAME=EMABLT.DLL
PR_SERVICE_INSTALL_ID={6485D268-C2AC-11D1-AD3E-10A0C911C9C0}
PR_PROVIDER_DISPLAY=Microsoft LDAP Directory
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER

[INTERSTOR]
Providers=INTERSTOR_P
PR_SERVICE_DLL_NAME=pstprx.dll
PR_SERVICE_SUPPORT_FILES=pstprx.dll
PR_SERVICE_DELETE_FILES=pstprx.dll
PR_SERVICE_ENTRY_NAME=PRXServiceEntry@40
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
PR_DISPLAY_NAME=Internet Folders
PR_MDB_PROVIDER=4e495441f9bfb80100aa0037d96e0000

[INTERSTOR_P]
PR_PROVIDER_DLL_NAME=pstprx.dll
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_PROVIDER_DISPLAY=Internet Folders
PR_MDB_PROVIDER=4e495441f9bfb80100aa0037d96e0000

[O10ABP]
PR_DISPLAY_NAME=Exchange Address Book
Providers=O10_EMSABP
PR_SERVICE_SUPPORT_FILES=EMSABP.DLL,emsui.dll
Sections=MSEMS_MSMail_Section2
PR_SERVICE_DLL_NAME=emsui.dll
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_ENTRY_NAME=EMSCfg
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
[MSEMS_MSMail_Section2]
UID=13DBB0C8AA05101A9BB000AA002FC45A
; PR_PROFILE_VERSION=5.01
66000003=01050000
; PR_PROFILE_CONFIG_FLAGS=CONFIG_SHOW_CONNECT_UI | CONFIG_USE_SMTP_ADDRESSES
66010003=44000000
; PR_PROFILE_TRANSPORT_FLAGS=TRANSPORT_DOWNLOAD|TRAN SPORT_UPLOAD (->PST, etc)
66050003=03000000
; PR_PROFILE_CONNECT_FLAGS=CONNECT_NO_RPC_ENCRYPTION
66040003=02000000

[O10_EMSABP]
PR_DISPLAY_NAME=Exchange Address Book
PR_PROVIDER_DISPLAY=Exchange Address Book
PR_PROVIDER_DLL_NAME=EMSABP.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
[MSFAX XP]
PR_DISPLAY_NAME=Fax Mail Transport
Providers=MSFAX XPP
PR_SERVICE_DLL_NAME=FAXXP.DLL
PR_SERVICE_SUPPORT_FILES=FAXXP.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_P RIMARY_IDENTITY
[MSFAX XPP]
PR_PROVIDER_DLL_NAME=FAXXP.DLL
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_DISPLAY_NAME=Fax Mail Transport
PR_PROVIDER_DISPLAY=Fax Mail Transport
[LSMS]
PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
PR_DISPLAY_NAME=Zimbra Collaboration Suite
PR_SERVICE_ENTRY_NAME=LMServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_PRIM ARY_IDENTITY
Providers=LSMS_StoreP, LSMS_XportP
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_SERVICE_DLL_NAME=LSMSCFG.DLL
WIZARD_ENTRY_NAME=LMWizardEntry
[LSMS_StoreP]
PR_PROVIDER_DLL_NAME=LSMSSP.DLL
PR_PROVIDER_DISPLAY=ZCS Message Store
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE|STATUS_PRIM ARY_STORE
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_DISPLAY_NAME=Zimbra Private Folders
[LSMS_XportP]
PR_PROVIDER_DLL_NAME=LSMSXP.DLL
PR_PROVIDER_DISPLAY=ZCS Transport
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_DISPLAY_NAME=Zimbra Private Folders
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY
[LSMS_Secondary]
PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
PR_DISPLAY_NAME=Zimbra Collaboration Suite
PR_SERVICE_ENTRY_NAME=LMServiceEntryDelegateStore
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
Providers=LSMS_StorePSecondary
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_SERVICE_DLL_NAME=LSMSCFG.DLL
WIZARD_ENTRY_NAME=LMWizardEntry
[LSMS_StorePSecondary]
PR_PROVIDER_DLL_NAME=LSMSSP.DLL
PR_PROVIDER_DISPLAY=ZCS Delegate Message Store
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_DISPLAY_NAME=Zimbra Delegate Folders

[sam]

enable zco logging and post the zco log after you try to create a profile.

[support.txdistlcms.org]

here are the log files when attempting to setup the Zimbra connection from the Mail icon in Control Panel

zco.log-20071031T124600.480-rundll32.exe-496.log.txt

zco.log-20071031T124604.965-rundll32.exe-496.log.txt

TIA,
-Keith

[sam]

this is the CryptUnprotectData problem filed in bug 20721. We are working on this right now and will issue a patch as soon as its fixed and tested.