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Thread: Cannot send mail via connector

  1. #1
    ericwk is offline New Member
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    Default Cannot send mail via connector

    I have been testing Network Edition 4.5.4_GA_763.SuSE10 for several days. Outlook connector installed on Outlook 2003.

    For unknown reasons, Outlook starts having problem sending email. After composing the email & hit Send/Receive, i can see the message disappear from Outbox & move to Sent folder in Outlook. However, the recipient never get the email.

    The only way I can get Outlook to send correctly is removed ZOC. reinstall Outlook & reinstall ZOC. That fix send mail for a while, but it failed after the machine restarted. So, it is really inconvenient.

    If I sent the message in web interface, the message delivered correctly to the other end.

    Couple of things I notice:
    - even though Outlook cannot send email correctly, all inbound email are delivered to my Inbox in Outlook.
    - Sync Issues folders do not have anything
    - when sending email from webclient, I can see from /var/log/mail that the message is going out. Nothing happened when sent from Outlook.
    - message sent from Outlook, although shown up in Outlook's Sent folder, I cannot see those messages when I logged in to the webclient. Mail sent from the webclient shows up correctly in Outlook Sent box.
    - I read through some of the postings, people mentioned the same problem. They said to look for send mail api call in the ZOC log. I enabled the log & sent a test message. Cannot see any send mail api being called. May be I was searching for the wrong string. I attached a copy of my ZOC log in zip format.

    I would appreciate some help here.

    Thanks,
    Eric
    Attached Files Attached Files

  2. #2
    sam
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    Http tracing was not enabled. Use ZcoLogCtl.exe to enable http tracing and attach a new log file. You'll want to make sure it includes a SendMsgRequest.
    Sam Khavari

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  3. #3
    ericwk is offline New Member
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    I checked http tracing in ZcoLogCtl.exe. Restart Outlook & generate a new zip file (attached). Send mail from Outlook still fail. I still don't see SendMsgRequest being called.
    Attached Files Attached Files

  4. #4
    sam
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    From your log

    Code:
    ZimbraXPLogon::SubmitMessage - mime conversion failed, hr: 80004005
    Does this happen for all messages or only particular messages? Can you attach a sample message this happens for? What Version/SP of outlook/office are you using?
    Sam Khavari

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  5. #5
    ericwk is offline New Member
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    Humm...

    I was trying to go into the Outlook Sent items to retrieve the Internet headers as well as the message text for you. Then I notice for those messages that failed to go out, the Internet headers (under View Options menu) are blank.

    When Outlook was working before, successful messages had Internet headers.

    The message I was trying to send out earlier has the followings:

    From: Me [mailto:me@domain.com]
    Sent: Wednesday, April 18, 2007 12:09 AM
    To: 'theotherme@gmail.com'
    Cc: Me (me@domain.com)
    Subject: Test again

    With tracing on. External & internal delivery.



    It is happening to all outgoing messages right now. System is XP SP2. Office 2003 with SP2 with all the patches MS released to date.

    Thanks,
    Eric

  6. #6
    sam
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    We'll have to dive in a bit more to see whats going on. Can you open a case with zimbra support?
    Sam Khavari

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  7. #7
    Nutz is offline Special Member
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    I too have seen this problem.

    I was messing around with a user and we had to uninstall office 2007 and install office 2003, and this stuff happened.

    Then I removed c:\docs and settings\$username\Local settings\application settings\microsoft\outlook

    Then I reinstalled the ZCSOLK connector, and it appeared to work at least for a while.

    For other reasons I ended up re-imaging his computer. Things have been fine since.

  8. #8
    sam
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    looks like the same issue as this bug:
    http://bugzilla.zimbra.com/show_bug.cgi?id=16368
    Sam Khavari

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  9. #9
    Nutz is offline Special Member
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    I will trust you, even though I do not have access to view that bug.

    I get this message: You are not authorized to access bug #16368.

    Thank you,
    Nutz

  10. #10
    PaulB is offline Starter Member
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    Was a resolution reached on this issue outside of reformatting? This bug has me in a painful situation as it stands.

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