Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 30

Thread: ZCO fails after upgrade to 4.5

  1. #11
    Klug's Avatar
    Klug is offline Moderator
    Join Date
    Mar 2006
    Location
    Beaucaire, France
    Posts
    2,316
    Rep Power
    13

    Default

    Quote Originally Posted by azilber View Post
    2003 (11.8118.8107) SP2
    Same here.

    Quote Originally Posted by azilber View Post
    We're not doing an upgrade though, but a fresh install. Perhaps that's an issue as well.
    Mine is an upgrade, true.

  2. #12
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    10

    Default

    mas, paul123, azilber, awbecker,

    We haven't seen this issue internally. We did upgrade testing and tested on fresh installs (outlook 2k3 on xp sp2). PM me your support case number so I can take a look at the details.

    Is there anything specific to your enviornment that may be out of the norm?
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  3. #13
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    10

    Default

    azilber, I got your PM, thanks.

    Can you please export your system information and post it here (or email it to support). Run msinfo32 and do file->export. We'll try to setup a similiar machine and repro the issue.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  4. #14
    azilber is offline Senior Member
    Join Date
    Feb 2007
    Posts
    52
    Rep Power
    8

    Default Doing that now...

    Quote Originally Posted by sam View Post
    azilber, I got your PM, thanks.

    Can you please export your system information and post it here (or email it to support). Run msinfo32 and do file->export. We'll try to setup a similiar machine and repro the issue.
    Though the system I'm testing on now is running under VMWare.

    I've attached it to the case.

  5. #15
    awbecker is offline Junior Member
    Join Date
    Oct 2006
    Location
    Crystal City, MO USA
    Posts
    7
    Rep Power
    8

    Default

    Quote Originally Posted by sam View Post
    mas, paul123, azilber, awbecker,

    We haven't seen this issue internally. We did upgrade testing and tested on fresh installs (outlook 2k3 on xp sp2). PM me your support case number so I can take a look at the details.

    Is there anything specific to your enviornment that may be out of the norm?
    The connector works on some machines and not on others. The only pattern I can see at the moment is this: we use roaming profiles with mapped Desktop, Application Data and My Documents folders, and it seems to work for users whose mapped folders reside on our Debian/Samba shares but not for users whose mapped folders come from Windows Server 2003 shares. All are running XP Pro SP2 and Office 2003 with all relevant updates applied. I also initially tried to deploy the ZCO 4.5.1 with GPO, which probably didn't help matters.

    I would suggest testing on machines that have had old versions of the connector installed and removed a couple of times; this would simulate the actual environment of some of your users, who may have old files or registry settings lying around. Might give you an idea of cleanup routines that need to go into the ZCO installers to remove any cruft leftover from older versions.

    Am currently pursuing the strategy of installing the 4.5.0 connector and hoping for the best.

    I'm with Alex, though; this was a little disappointing. If I wanted to be up half the night fixing problems from what should have been a simple upgrade, I would have just bought Exchange Just kidding. I still recommend Zimbra to all comers, and just installed the open source edition at the local high school. Keep up the good work.

    -Tony

  6. #16
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    10

    Default

    Tony,

    Thanks for the input. We haven't done any testing in environments using roaming profiles; this very well might be the issue. Looking at the code, I'm not sure why this would cause the problem you are seeing.

    Our quality team is building a similiar environment to try and reproduce the problem. We haven't be able to repro the bug in any of our standard environments (which don't include any roaming profiles).

    After you create a profile, the zdb should be created. The zdb name matches the name of the profile with the zdb extension. Create a new profile and make sure the zdb is being created. If it isn't being created we can enable logging and see if we can find the source of the error.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  7. #17
    paul123 is offline Active Member
    Join Date
    Oct 2006
    Location
    Australia
    Posts
    47
    Rep Power
    8

    Default

    We also use roaming profiles.

    In my situation I was installing a new PC for a user who had Zimbra installed with 4.5.0 and I installed 4.5.1 on the new PC and got the error.

    I cannot remember exactly what I did but it had something to do with the profile name. But it is working OK now and I have not had any problems anywhere else. I do exclude the zdb location from the roaming profile however.

    Paul

  8. #18
    henry's Avatar
    henry is offline Zimbra Employee
    Join Date
    Aug 2006
    Posts
    126
    Rep Power
    9

    Default

    Paul
    Do you have any other Outlook connector installed?
    Something like Microsoft Office(MSN) Connector?

    Regards
    Henry

  9. #19
    paul123 is offline Active Member
    Join Date
    Oct 2006
    Location
    Australia
    Posts
    47
    Rep Power
    8

    Default

    No it was a fresh install of windows, as we use roaming profiles it did have the outlook profiles already setup though.

  10. #20
    awbecker is offline Junior Member
    Join Date
    Oct 2006
    Location
    Crystal City, MO USA
    Posts
    7
    Rep Power
    8

    Default

    Quote Originally Posted by sam View Post

    After you create a profile, the zdb should be created. The zdb name matches the name of the profile with the zdb extension. Create a new profile and make sure the zdb is being created. If it isn't being created we can enable logging and see if we can find the source of the error.
    I opened support case 00008962 to submit an msinfo32 and ZCO log from one of my machines with the ZCO 4.5.1 that doesn't work. I can say right now that the install of the ZCO.msi doesn't complete properly the first time around.

    FYI, installing the connector from 4.5.0 is a successful workaround for this issue, so maybe it's something that changed between that version and 4.5.1.

    For anyone else having this issue, here's how to extract that connector (on RHEL4, anyway): log into support, download the 4.5.0 tarball. Rename existing zcs directory to zcs-VERSION, just to avoid confusion. Untar 4.5.0 tarball and rename it to zcs-4.5.0. Go into that directory and use "rpm2cpio myrpmfile.rpm | cpio -idmv" to extract files from the rpm. I think the connector is in zimbra-store but wouldn't swear to it. The ZCO MSI file is in there somewhere; look for it with:

    find . -name '*.msi'

Page 2 of 3 FirstFirst 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 5
    Last Post: 03-01-2007, 03:20 AM
  2. Successful Mac OS X upgrade of 4.05 -> 4.5?
    By mbd in forum Installation
    Replies: 3
    Last Post: 02-14-2007, 09:51 PM
  3. Replies: 8
    Last Post: 01-22-2007, 10:54 AM
  4. Upgrade FROM 4.0.5 GA 518 to 4.5 GA 612 Failed
    By jcone in forum Installation
    Replies: 7
    Last Post: 01-18-2007, 08:51 PM
  5. 4.5 Upgrade Question Re Web Clients
    By LMStone in forum Installation
    Replies: 3
    Last Post: 01-17-2007, 01:55 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •