Results 1 to 8 of 8

Thread: new contacts not appearing in auto-complete?

  1. #1
    riccadus is offline Intermediate Member
    Join Date
    Oct 2006
    Posts
    19
    Rep Power
    8

    Default new contacts not appearing in auto-complete?

    I'm running ZCS Network Edition 4.0.2 with Connector version 4.0.236.

    Zimbra contacts that existed before the initial outlook sync appear to work fine. Any other contacts added after this appear in the contacts list in Outlook but do not auto-complete when typing in the To: address field. Additionally, if I hit the "To:" button to show the "Select Names" box the added contacts do not appear in this list at all.

    It doesn't matter if the new contact was created via Outlook or via the Zimbra web client. This issue appears to be affecting everyone in our organisation and is rather annoying.

    Is this a known issue?

  2. #2
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    11

    Default

    looks like your contacts folder is not appearing in the address book chooser dialog. try this:

    right click on contacts folder->properties->outlook address book

    ensure the 'show this folder as an e-mail Address Book' checkbox is checked.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  3. #3
    riccadus is offline Intermediate Member
    Join Date
    Oct 2006
    Posts
    19
    Rep Power
    8

    Default

    Hi Sam,

    Yes that option was checked. All other contacts in the "Contacts" folder, that were originally imported into Zimbra, are appearing in the "Select Names" list.

  4. #4
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    11

    Default

    maybe your nickname cache is corrupt:

    http://support.microsoft.com/kb/287623
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  5. #5
    riccadus is offline Intermediate Member
    Join Date
    Oct 2006
    Posts
    19
    Rep Power
    8

    Default

    Wow, thats definately done something.

    I have renamed the Application Data\Microsoft\Outlook\Zimbra.NK2 file to something else and restarted Outlook. Now the new contacts appear in the "Select Names" list, so thats a good start.

    Now if I type in the full name Outlook recognises it, but I've lost the drop-down auto-complete box for some reason.

    But that's definately put me in the right direction.

    Thanks Sam!

  6. #6
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    11

    Default

    the dropdown displays the contents of the nickname file. it builds up over time as you send messages to different recipients.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  7. #7
    jonnyRo is offline Project Contributor
    Join Date
    Jan 2006
    Posts
    88
    Rep Power
    9

    Default

    Just to confirm, a sync with the zimbra server should not clear the nickname cache.

    The nickname cache is not touched at all during a ZCS Connector 4.5 operation right?

  8. #8
    sam
    sam is offline Zimbra Employee
    Join Date
    Aug 2005
    Posts
    821
    Rep Power
    11

    Default

    correct, thats an internal outlook data file that ZCO doesn't do anything with.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. import outlook auto complete addresses
    By reza225 in forum Administrators
    Replies: 1
    Last Post: 05-31-2007, 08:19 PM
  2. Email Address Auto complete
    By mcavalieri in forum Users
    Replies: 5
    Last Post: 07-10-2006, 02:08 PM
  3. Cannot delete Contacts
    By zzzzsg in forum Administrators
    Replies: 5
    Last Post: 05-09-2006, 01:50 PM
  4. vbscript to convert Thunderbird contacts
    By zzzzsg in forum Administrators
    Replies: 0
    Last Post: 05-04-2006, 02:00 PM
  5. Email auto complete in 3.1 ?
    By sperkins in forum Administrators
    Replies: 2
    Last Post: 04-29-2006, 05:28 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •