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Thread: Outlook doesn't show pictures (after exhausting fixes)

  1. #1
    bopeng is offline New Member
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    Default Outlook doesn't show pictures (after exhausting fixes)

    OS: Vista 64 Home Premium
    Outlook: Office 2007
    Zimbra connector: ZimbraConnectorOLK_7.1.3.6348_x86

    Symptom: all embedded pictures are displayed as the small box with a red X inside.

    Tried:
    1. Unchecking "Do not allow automatic download..." in Trust Center...
    2. Change IE Internet Options, security to lowest.
    3. Add sender and sender's domain to safe sender list.
    4. Delete outlook temp files (actually the dir in registry does not exist).
    5. Disable AVG email scan/certification. Checked email html source -- no certification msg appended.
    None of above works.

    Most importantly, I tried to read email in my gmail account using outlook and can see pictures. So this points to Zimbra.

    UPDATE: I just realized that the embedded pictures are in page source as uuencoded strings. So the problem seems to lie in displaying them, not about whether to download them. For the test email where embedded pictures do show, the source says id="Picture_x0020_0" src="cid:image001.jpg@01CCFE14.F85B8450" -- not uuencoded, but rather downloaded separately and linked to in html.


    Thanks in advance!
    Last edited by bopeng; 03-09-2012 at 03:19 PM.

  2. #2
    SchlingBlade is offline Intermediate Member
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    If you are using the connector to sync signatures between Outlook and the Zimbra side, try the following:

    Delete the signature(s) in Outlook
    Sync
    Close Outlook
    Log into the Zimbra web client
    Go to the Preferences tab
    Under Preferences, go to Mail then Signatures

    Set up your signatures through the web interface. Select "Format as HTML" (right side of the window), and insert images via URL instead of inline.

    See if that works for you. It worked for me and a group of users on Outlook that I recently converted from an Exchange server. It's not perfect, but it will get images working again.

  3. #3
    bopeng is offline New Member
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    Thanks, SchlingBlade. But I'm not talking about signatures, rather embedded pictures in emails.

  4. #4
    SchlingBlade is offline Intermediate Member
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    Ah, well you can tell what problem I recently had on the brain. I'll have to refrain from posting without coffee from now on.

    Carry on...

  5. #5
    vcolborn is offline Starter Member
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    Any possible fix identified for this?

    Similar to BoPeng, I'm finding that outlook will properly render html images defined as:
    Code:
    <img src="cid:17fd727e16899ce00045854bd2418644914e4cb5@zimbra">
    but will present a red 'x' when trying to render images defined as:
    Code:
    <img src="data:image/png;base64,iVBORw0KGgoAA...reallylongstring...TkSuQmCC" >
    It looks like this:


    Suggestions found on the internet involving clearing the outlook temp folder have been ineffective for me.

  6. #6
    richardr35 is offline New Member
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    I have one customer that is having this exact problem and I have been tying to find a solution now for 6 months. I have also done everything that you have tried with no results. I hope someone posts an answer to this so that I can fix my customer. With me, it only happens on that one machine, every other machine for that customer works just fine with the exact same settings. I have even tried uninstalling and re-installing both the connector and outlook.

  7. #7
    HillyBop is offline Starter Member
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    Post Possible solution

    Outlook not displaying images in some, but not all, emails.

    I had this problem for months and had tried all the suggestions in various forums without success until I found this.............

    Launch Internet Explorer
    Go to tools / internet options / advanced
    Scroll down to the security section
    Uncheck "Do not save encrypted pages to disk"
    Restart Outlook

    It worked for me!

    Windows 7, Outlook 2007, IE 9

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