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Thread: cant uninstall ZCO 6.0.6058.8

  1. #1
    crawlspace35 is offline Active Member
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    Default cant uninstall ZCO 6.0.6058.8

    Hi all,
    Been searching the forums but not really having any luck with this...

    I am trying to uninstall said connector from a 64 bit win 7 machine running outlook 2010.

    The error I get is simply " the installer was interrupted before ZCS connector for outlook could be removed, restart the installer to try again"

    It seems to just revers in the middle of uninstalling.

    I have deleted the zimbra profile, I have no zimbra buttons in outlook, and when creating a new account zimbra is not listed as an option.

    any insight or a point in the right direction would be a huge help.

    Thanks in advance
    7.1.3_GA_3346
    CentOS5_64 NETWORK edition.

  2. #2
    fsiegel is offline Zimbra Employee
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    Here is some info from my forum post. This is from the post on 8/24/11 at 8:31 AM

    Zimbra is forcing offline after uninstall

    ============
    First, uninstall the current version normally. Then with regedit, go through HKLM and HKCU and search for the string "ZCS Connector for Outlook", and delete the corresponding left pane items. Sometimes, you'll want to delete the whole GUID, like with something like:

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ins taller\UserData\S-1-5-18\Products. Here, the GUID would have a child key called InstallProperties, where the DisplayName value would be ZCS Connector for Outlook. In this case, you would want to delete the whole GUID in the left pane (the parent of InstallProperties).

    You've got to be really careful doing this stuff, especially if you are squeamish. You should back up your registry before.

    Note that I am not recommending this approach unless you are really confident in your abilities not to mess up your registry.
    ============

    Also, you'll want to delete HKCU\Software\Zimbra and HKLM\SOFTWARE\Zimbra. And delete any Zimbra dlls on your machine (in Program Files\Common Files\System\MSMAPI\1033 [anything starting with LSMS, SharingAddin or ShutdownAddin. Also a few .exe files like ZCOLogCtrl.

  3. #3
    crawlspace35 is offline Active Member
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    Thanks fsiegel! That was a big help to me. did the trick =)
    7.1.3_GA_3346
    CentOS5_64 NETWORK edition.

  4. #4
    fsiegel is offline Zimbra Employee
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    Glad it worked.

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