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Thread: Inital Synch issue (7.1.2)

  1. #1
    lindworm is offline Senior Member
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    Default Inital Synch issue (7.1.2)

    On Wednesday we upgraded to Zimbra 7.1.2 (Release 7.1.2_GA_3268.RHEL5_64_20110804120428 CentOS5_64 NETWORK edition.)

    A customer tries now to Install the new ZCO on a few systems. But there are problems with the initial synch. It stops after some time with an error. After starting outlook again it goes on (in most cases) but stops again after a while.

    When the inital synch is done (After some outlook restarts) it seems to run normaly. This can take a lot of restarts on a large account.

    This is what I found in the mailbox.log:
    2011-08-19 11:30:29,049 WARN [btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093] [name=name-of-user@customer.com;mid=589;ip=145.253.178.126;] misc - Archive Formatter warning: com.zimbra.common.service.ServiceException: system failure: archive error
    ExceptionId:btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093:1313746229049:75c0b0915 b45ee5c
    Code:service.FAILURE: org.mortbay.jetty.EofException: timeout
    org.mortbay.jetty.EofException: timeout
    at org.mortbay.jetty.AbstractGenerator$Output.blockFo rOutput(AbstractGenerator.java:548)
    at org.mortbay.jetty.AbstractGenerator$Output.flush(A bstractGenerator.java:572)
    at org.mortbay.jetty.HttpConnection$Output.flush(Http Connection.java:1013)
    at org.mortbay.jetty.AbstractGenerator$Output.write(A bstractGenerator.java:651)
    at org.mortbay.jetty.AbstractGenerator$Output.write(A bstractGenerator.java:580)
    at com.zimbra.common.util.zip.ZipOutputStream.writeOu t(ZipOutputStream.java:993)
    at com.zimbra.common.util.zip.ZipOutputStream.deflate (ZipOutputStream.java:636)
    at com.zimbra.common.util.zip.ZipOutputStream.write(Z ipOutputStream.java:525)
    at com.zimbra.cs.service.formatter.ZipFormatter$ZipAr chiveOutputStream.write(ZipFormatter.java:106)
    at com.zimbra.cs.service.formatter.ArchiveFormatter.s aveItem(ArchiveFormatter.java:602)
    at com.zimbra.cs.service.formatter.ArchiveFormatter.f ormatCallback(ArchiveFormatter.java:258)
    at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:128)
    at com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:469)
    at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:274)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:705)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:929)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:549)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    2011-08-19 11:30:29,049 WARN [btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093] [name=name-of-user@customer.com;mid=589;ip=145.253.178.126;] log - Committed before 204 No data found
    2011-08-19 11:30:29,049 ERROR [btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093] [] log - /service/user/~/
    java.lang.IllegalStateException: Committed
    at org.mortbay.jetty.Response.resetBuffer(Response.ja va:1023)
    at org.mortbay.jetty.Response.sendError(Response.java :240)
    at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:287)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:705)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:929)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:549)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Has anybody seen something like this? We didn't tried to synch with the old version of ZCO until now.

  2. #2
    lindworm is offline Senior Member
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    Default

    With the old version of the ZCO (6.0.8_GA_2661_6.0.6058.8) there are no problems.

  3. #3
    fsiegel is offline Zimbra Employee
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    Default

    When you tried ZCO 6.0.8, and it worked, were you syncing against the 7.1.2 server? If so, then it sure seems like a server issue.

    But another thing you can try in ZCO 7.1.2 just to see is to use a different formatter. You can go into the registry and change (or add) ZipLevel:

    HKEY_CURRENT_USER\Software\ZIMBRA

    Create or edit a REG_DWORD value: ZipLevel

    Set it to something like 99, so it will use the old formatter.

    Try the initial sync again and see if that helps. At least that would tell us where the bug is.

  4. #4
    monomac is offline Junior Member
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    Default

    I have seen the same issue. Maybe it would make sense to file a bug request?

    sp

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by monomac View Post
    I have seen the same issue.
    Did you try the suggestion in the previous post to yours? If not, then please try it.

    Quote Originally Posted by monomac View Post
    Maybe it would make sense to file a bug request?
    You can certainly do that.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    csknight is offline New Member
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    Default Same error for Zimbra Desktop 7.1.1.

    Quote Originally Posted by phoenix View Post
    Did you try the suggestion in the previous post to yours? If not, then please try it.

    You can certainly do that.
    Hi,

    Has this issue been resolved? We encountered exactly the same error message. It happens in Zimbra Desktop too. Is there any patch we can perform on the server to work around the issue?

    Thanks!

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by csknight View Post
    Has this issue been resolved? We encountered exactly the same error message. It happens in Zimbra Desktop too. Is there any patch we can perform on the server to work around the issue?
    Is this a question about Zimbra Desktop? If that's the case it shouldn't be in this thread at all. How about some details of what the exact problem is?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    mrjohnsen is offline Senior Member
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    Did anyone get this solved? We started to see this same error on some accounts on multiple single servers after we upgraded from 7.1.0 to 7.2.1. After the initial sync is done (which takes a lot of time) the accounts seem normal, and it only seem to happend to old accounts which needs a initial sync because of a new outlook profile etc.

  9. #9
    apatosaur.9's Avatar
    apatosaur.9 is offline Active Member
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    Default Also happening on 8.0.6

    We have just been experiencing this problem with 8.0.5 and 8.0.6 Outlook connector. Have logged a ticket with Zimbra support, and will try to post any relevant news.

    Quote Originally Posted by mrjohnsen View Post
    Did anyone get this solved? We started to see this same error on some accounts on multiple single servers after we upgraded from 7.1.0 to 7.2.1. After the initial sync is done (which takes a lot of time) the accounts seem normal, and it only seem to happend to old accounts which needs a initial sync because of a new outlook profile etc.
    Current specs:
    8.x NE + OSS KVM guests and Physical servers Ubuntu 12.04, RHEL 5 + 6 .
    on Dell server hardware.

    Previously: ZCS OSS and NE 7, 6, 5, 4, 3 variously on physical and virtual
    Twitter: @mciverza

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