Inital Synch issue (7.1.2)

[lindworm]

On Wednesday we upgraded to Zimbra 7.1.2 (Release 7.1.2_GA_3268.RHEL5_64_20110804120428 CentOS5_64 NETWORK edition.)

A customer tries now to Install the new ZCO on a few systems. But there are problems with the initial synch. It stops after some time with an error. After starting outlook again it goes on (in most cases) but stops again after a while.

When the inital synch is done (After some outlook restarts) it seems to run normaly. This can take a lot of restarts on a large account.

This is what I found in the mailbox.log:

2011-08-19 11:30:29,049 WARN [btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093] [name=name-of-user@customer.com;mid=589;ip=145.253.178.126;] misc - Archive Formatter warning: com.zimbra.common.service.ServiceException: system failure: archive error
ExceptionId:btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093:1313746229049:75c0b0915 b45ee5c
Code:service.FAILURE: org.mortbay.jetty.EofException: timeout
org.mortbay.jetty.EofException: timeout
at org.mortbay.jetty.AbstractGenerator$Output.blockFo rOutput(AbstractGenerator.java:548)
at org.mortbay.jetty.AbstractGenerator$Output.flush(A bstractGenerator.java:572)
at org.mortbay.jetty.HttpConnection$Output.flush(Http Connection.java:1013)
at org.mortbay.jetty.AbstractGenerator$Output.write(A bstractGenerator.java:651)
at org.mortbay.jetty.AbstractGenerator$Output.write(A bstractGenerator.java:580)
at com.zimbra.common.util.zip.ZipOutputStream.writeOu t(ZipOutputStream.java:993)
at com.zimbra.common.util.zip.ZipOutputStream.deflate (ZipOutputStream.java:636)
at com.zimbra.common.util.zip.ZipOutputStream.write(Z ipOutputStream.java:525)
at com.zimbra.cs.service.formatter.ZipFormatter$ZipAr chiveOutputStream.write(ZipFormatter.java:106)
at com.zimbra.cs.service.formatter.ArchiveFormatter.s aveItem(ArchiveFormatter.java:602)
at com.zimbra.cs.service.formatter.ArchiveFormatter.f ormatCallback(ArchiveFormatter.java:258)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:128)
at com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:469)
at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:274)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:705)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:929)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:549)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
2011-08-19 11:30:29,049 WARN [btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093] [name=name-of-user@customer.com;mid=589;ip=145.253.178.126;] log - Committed before 204 No data found
2011-08-19 11:30:29,049 ERROR [btpool0-2114://zimbra.xxx.net/service/user/~/?fmt=zip&meta=1&zlv=4&list=53108,53103,53102,53080 ,53077,53074,53072,53070,53061,53058,53057,53034,5 3032,53023,53017,53013,53001,52952,52943,52936,529 32,52914,52905,52904,52893,52892,52881,52875,52832 ,52817,52767,52740,52739,52700,52694,52693,52688,5 2676,52659,52657,52650,52611,52610,52608,52607,526 06,52605,52604,52603,52600,52596,52585,52554,52552 ,52551,52536,52535,52525,52522,52518,52509,52501,5 2500,52499,52493,52487,52484,52478,52453,52452,524 44,52438,52355,52354,52335,52327,52323,52320,52305 ,52304,52303,52299,52260,52243,52231,52220,52219,5 2210,52209,52205,52204,52202,52144,52141,52139,521 07,52104,52095,52094,52093] [] log - /service/user/~/
java.lang.IllegalStateException: Committed
at org.mortbay.jetty.Response.resetBuffer(Response.ja va:1023)
at org.mortbay.jetty.Response.sendError(Response.java :240)
at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:287)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:705)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:929)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:549)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

Has anybody seen something like this? We didn't tried to synch with the old version of ZCO until now.

[lindworm]

With the old version of the ZCO (6.0.8_GA_2661_6.0.6058.8) there are no problems.

[fsiegel]

When you tried ZCO 6.0.8, and it worked, were you syncing against the 7.1.2 server? If so, then it sure seems like a server issue.

But another thing you can try in ZCO 7.1.2 just to see is to use a different formatter. You can go into the registry and change (or add) ZipLevel:

HKEY_CURRENT_USER\Software\ZIMBRA

Create or edit a REG_DWORD value: ZipLevel

Set it to something like 99, so it will use the old formatter.

Try the initial sync again and see if that helps. At least that would tell us where the bug is.

[monomac]

I have seen the same issue. Maybe it would make sense to file a bug request?

sp

[phoenix]

Originally Posted by monomac

I have seen the same issue.

Did you try the suggestion in the previous post to yours? If not, then please try it.

Originally Posted by monomac

Maybe it would make sense to file a bug request?

You can certainly do that.

[csknight]

Originally Posted by phoenix

Did you try the suggestion in the previous post to yours? If not, then please try it.

You can certainly do that.

Hi,

Has this issue been resolved? We encountered exactly the same error message. It happens in Zimbra Desktop too. Is there any patch we can perform on the server to work around the issue?

Thanks!

[phoenix]

Originally Posted by csknight

Has this issue been resolved? We encountered exactly the same error message. It happens in Zimbra Desktop too. Is there any patch we can perform on the server to work around the issue?

Is this a question about Zimbra Desktop? If that's the case it shouldn't be in this thread at all. How about some details of what the exact problem is?