Synch Error With Outlook Connector

[valley_girl1919]

I have a bunch of users that I am downloading the Outlook Connector for Zimbra and so far I have not had any problems, but one user during synchronizing gets the below Local Failure Notice:

This e-mail was generated for technical support purposes.

Sync Type: Initial Sync

Sync Token (before request): no sync token

Sync Token (most current): 52490

ZCO Version: 7.1.1.6324

Server Version: 7.1.1_GA_3196

Error IDs:
id (13484) type(message) message(failed to synchronize this item
)
id (13483) type(message) message(failed to synchronize this item
)
id (13481) type(message) message(failed to synchronize this item
)
id (13480) type(message) message(failed to synchronize this item
)
id (13474) type(message) message(failed to synchronize this item
)
id (13333) type(message) message(failed to synchronize this item
)
id (13212) type(message) message(failed to synchronize this item

Can anyone give me any info on this? Thanks!

[fsiegel]

A few things you can do:

1. There should be obj_response messages attached to the local failure. Send some of those, and we can tell what the message is, and maybe why there is a problem.

2. Find out what those messages are, save them off, and delete them. Then see if the sync proceeds normally. There are a couple of ways to get the messages. If they are already synced to Outlook (they were older), then you could go into the Support bar in ZCO and do an Open by Zimbra Id. If they are just on the server, you could use the content servlet. Go into a browser and do:

http://<your server>:<your port>/service/content/get?id=<id>&fmt=sync

replacing <your server>, <your port>, and <id> with the appropriate values.

3: Enable ZCO logging (just logging and http, not verbose), and send the logs. Try to make the run as small as possible so the logs won't get huge.