ZOC / Outlook 2010 - Contacts not syncing

[RedtailJasonK]

Mail Client: Outlook 2010 (32 bit)
OS: Windows 7

I have a user whose contacts are not syncing over. The folders are but not the contacts within the folder. I have attached the logs.

Please let me know if you need additional information. The User would like to get this resolved ASAP. Any help is greatly appreciated.

[fsiegel]

Kind of hard to tell what's going on, but from these logs, it looks like there could have been a crash -- they seem to just stop while trying to create an attachment. Is there a core dump file in %TEMP%\zco-cores?

Also, you're using a pretty old version (6.0.9). Time to upgrade?

[RedtailJasonK]

We have 6.0.7 for our server with 6.0.6058.8 for the connector. We are currently working to implement 7 by the end of June. I will check for a core dump file in %TEMP%\zco-cores

[RedtailJasonK]

Per your request, I have attached the crash dump file for the user.

[fsiegel]

Well, this crash is nowhere near our code. But it seems like it's crashing trying to create an attachment. So is there any contact with a big attachment? Also, I'm interested in messages with zimbra id's 9353 and 9358. If those are deleted, do things improve? [That's kind of a wild guess that may not produce anything, but worth a try]