Signature sync

[Nick_Nitro]

Hi,

When i try to use the feature "signature sync" in ZCO Version: 7.0.1.6307 i get an error in my mailbox saying:

Topic:Local Failure Notice: Problem synchronizing Signatures

The following problems were encountered while synchronizing signatures:



1. General failure
---------------------------------------------------------------------

Reason: Failed to read Outlook signature



---------------------------------------------------------------------


Computer Name: ABETEC072

ZCO Version: 7.0.1.6307

Server Version: 7.0.1_GA_3105

And the signature is not synchronized.

Signatures are made in outlook 2010.
Can someone give me a solution for this inconvenience.

[mikronaut]

same issue here with previous version.

The following problems were encountered while synchronizing signatures:



1. General failure
---------------------------------------------------------------------

Reason: Failed to create Outlook signature



---------------------------------------------------------------------


Computer Name: xxxxxxx

ZCO Version: 7.0.0.6298

Server Version: 7.0.0_GA_3077

[dcb]

Do the signatures contain graphics?

How many signatures do you have? Do they all fail?

Can you try recreating the signatures please.

Thanks

[mikronaut]

Yes it contains graphics. But after deleting it and creating a new one with no pictures the error persist and even gets worse. Now it doesnt syncs "up". New mail appears in outlook's inbox, but i cant see my modifications (readed, moved, trashed) in the web client. Im going to reinstall Outlook, try on another pc and troubleshoot the logs.

[bjornf]

Yes it contains graphics. But after deleting it and creating a new one with no pictures the error persist and even gets worse. Now it doesnt syncs "up". New mail appears in outlook's inbox, but i cant see my modifications (readed, moved, trashed) in the web client. Im going to reinstall Outlook, try on another pc and troubleshoot the logs.

Any news on this?

[dcb]

Do the problems persist if you turn off signature sync?

Outlook->View->Toolbars->Zimbra Support->Advanced->untick "Sync Signatures"

[dcb]

I'm happy to take a look at any logs you have for these issues

[stegbth]

Hello same Problem was here.
ZimbraConnectorForOutlook/7.0.1.6307

Running Outlook 2010*32 on Windows 7 amd64
Zimbra 7.0.1 running on Ubuntu 10.04 amd64

now Outlook does not start anymore at all
checking other posts

[mikronaut]

After several tests i canm confirm that signature sync is not working with any of the computers with Outlook 2007, althought they worked with 2003 and then upgraded, so signature is not the problem.

Any ideas?

[adan0s]

Hey guys,

I ran into the same issue on Outlook 2003 SP3 today.

The following problems were encountered while synchronizing signatures:
1. General failure
---------------------------------------------------------------------
Reason: Failed to create Outlook signature
---------------------------------------------------------------------
Computer Name: VBOX-WIN7-SLUDW
ZCO Version: 7.0.1.6307
Server Version: 7.0.1_GA_3112

I've enabled logging and found the following Errormessage:

1-04-2011 11:46:57.964 [3524]: Source ZCS Signature:
11-04-2011 11:46:57.964 [3524]: ======================
11-04-2011 11:46:57.964 [3524]: SIGSYNC:		Name: 'Standard'
11-04-2011 11:46:57.964 [3524]: SIGSYNC:			Id: 'a45e59b7-16af-485a-8775-2adf49845a9d'
11-04-2011 11:46:57.964 [3524]: SIGSYNC:			Type: 'text/plain'
11-04-2011 11:46:57.964 [3524]: SIGSYNC:			Plain: 'My Signature'
11-04-2011 11:46:57.964 [3524]: SIGSYNC:			HTML: ''
11-04-2011 11:46:57.964 [3524]: SIGSYNC:     Creating PLAIN format
11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteZCSSigFromOL
11-04-2011 11:46:57.964 [3524]: SIGSYNC: Deleting files and directories for signature: 'Standard'
11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteOLSigFilePlain
11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteOLSigFileRTF
11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteOLSigFilesAndDirHTML
11-04-2011 11:46:57.964 [3524]: SIGSYNC:     Deleting directory 'C:\Users\Testuser\AppData\Roaming\Microsoft\Signatures\Standard_files\'
11-04-2011 11:46:57.964 [3524]: SIGSYNC: ERROR: Failed to remove dir 'C:\Users\Testuser\AppData\Roaming\Microsoft\Signatures\Standard_files\'. Err: 3
11-04-2011 11:46:57.964 [3524]: SIGSYNC:      Failed
11-04-2011 11:46:57.964 [3524]: SIGSYNC: Failed to delete _files dir

Creating the folder in question fixed the issue for me.