Outlook lost its sync capabilities (except for the 1st time of a session)

[mertz]

Hello,

one of my users lost for the second time the sync of outlook (2003) with zimbra (6.04).

It already happens 3 or 4 months ago. Neither this time nor the previous one, suppressing the idm file correct the pb.
We finally did a full re-install of outlook + ZCO which made the synchro working again...

This time however I have some log of the exact day (7jan2011) when the pb happens.

BTW: I also had exactly the same bug for 2 or 3 other users (which required a full re-install of outlook 2003 or 2007 and ZCO 6.04)

The sync lost is really very annoying... it would really be valuable to get a solution for this problem (other than re-install outlook)

[zip with bad logs removed]

christophe

[fsiegel]

All the logs you enclosed are SearchProtocolHost logs which don't do us any good. We need the log with OUTLOOK in the filename.

[mertz]

Originally Posted by fsiegel

All the logs you enclosed are SearchProtocolHost logs which don't do us any good. We need the log with OUTLOOK in the filename.

oh...sorry for that... here the correct one.

christophe

[fsiegel]

Try looking at this thread:

ZCO stops syncing, restart outlook, syncs once then not again. repeat.

which you were a part of.

Your logs have NO_SUCH_MSG errors. I believe you are running into bug 43433, which was fixed in 6.0.5. You are running 6.0.4. You should upgrade. For background, see bugs 42502, 43432, and especially 43433.

[mertz]

Hello,

thanks for the tip (I missed the point in the thread you mentionned). I will update to zimbra 6.06 expecting this will avoid such new occurence

christophe