Zimbra Network Edition 6.0.10 with Outlook connector always fail

[antonh]

please help about zimbra network edition v 6.0.10 the outlook connector doesn't work.

i already tried find in the forum but with 0 result

[root@xxxzimbra01 ~]# su - zimbra
[zimbra@shpgkzimbra01 ~]$ zmlicense -p
AccountsLimit=500
ValidFrom=20101205160000Z
HierarchicalStorageManagementEnabled=true
MobileSyncAccountsLimit=500
BackupEnabled=true
CrossMailboxSearchEnabled=true
ISyncAccountsLimit=500
InstallType=regular
IssuedToEmail=vmware-id@axxom,wixly@xxxxo.xx
MobileSyncEnabled=true
ValidUntil=20991231090000Z
IssuedToName=xxxxxxxxxxxxxxxxxxxx
LicenseId=3b09425c-9df5-4c70-badf-9a71548d3aec
ResellerName=xxxxxxxxxxxxxxxxxxxxxx
MAPIConnectorAccountsLimit=500
AttachmentConversionEnabled=true
IssuedOn=20101208190404Z

i believe the license is valid

when i tried open outlook (Capture-Zimbra-lic.PNG) -> attach file
i already download from my local zimbra mail (ZimbraOlkConnector-6.0.9_GA_2755_6.0.6089.9)

we only used 485 user account

and still cant work with outlook... please help

[fsiegel]

Well, this is the message we give when we think the license is invalid. ZCO gets that info from the Zimbra server. So something is wrong with this license.

[LMStone]

One thing I see is that the license is for 500 mailboxes but there are 535 accounts in use (or at least Zimbra thinks there are 535 accounts in use from the License Details screenshot).

A while back there was bug that Zimbra didn't correctly decrement the number of accounts in use after deleting a mailbox -- until Zimbra was restarted.

Might not be a bad idea to try a zmcontrol stop; zmcontrol start; zmcontrol status and then see what Zimbra thinks your license usage is.

Hope that helps,
Mark

[antonh]

fsiegel & LMStone,

Thank you for your fast response.

fsiegel: i already contact the zimbra reseller and they dont know what's wrong with the license.

LMStone: ok i''ll try after office hour.

THank you very much