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Thread: Blank message body when using Office "Mail recipient as attachement" function

  1. #1
    momohteks is offline Senior Member
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    Default Blank message body when using Office "Mail recipient as attachement" function

    When using the "Mail recipient (as attachement)" function from MS Office, my Outlook 2003 will open a new e-mail, with the attachement attached to the e-mail message. So all good there. After composing the body of the e-mail, and pressing the send button, still all good, the e-mail is sent.

    The problem is that the e-mail is sent without the body message, however the attachment and header of the e-mail are correct.
    Also trying to save the message before sending will save it in "inbox" folder, but without the mail body, that will be lost.
    If after saving the message, i edit it and write the body, then send or save, the body is kept, or send correctly.

    Anyone who can help me on this one ?

    Thank you very much

    Outlook 2003 SP3
    Connector outlook : 6.0.6058.8 also observed with 6.0.6089.9
    ZCS 6.0.9_GA_2686.RHEL5_64.20101115224141

  2. #2
    fsiegel is offline Zimbra Employee
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    Have you got a virus checker on there? Maybe it's stripping the body.

  3. #3
    momohteks is offline Senior Member
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    Hi Fsiegel,

    I found the posts on the forum related to this problem involving AVG anti-virus.

    We are not using AVG, but Etrust AV 8.1, and to make sure this problem is not AV related, i desinstalled completely Etrust software on the workstation and retryied but it's still the same.

    Message body is lost as described in my original post.

    Seems to be a bug, maybe should I open a support case for this?

  4. #4
    fsiegel is offline Zimbra Employee
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    Sure, you can do that.

  5. #5
    g00_t is offline Junior Member
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    Default same bug

    Case ever opened? I've searched this is all I've found

  6. #6
    momohteks is offline Senior Member
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    Yes, i did open a support case,

    It has been closed as "fixed in ZCOv7"

    The thing is that it is not fixed in ZCOv7!

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by momohteks View Post
    Yes, i did open a support case,

    It has been closed as "fixed in ZCOv7"

    The thing is that it is not fixed in ZCOv7!
    It would help if you gave the bug report number.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    momohteks is offline Senior Member
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    Sure:

    Following bug was open by Zimbra support on my case creation:

    Bug 56197 – Blank message body when using Outlook2003 "Mail recipient as attachement" function

    It was then set as a duplicate of Bug 52239 – Excel crashes when sending document as attachment that is marked as fixed in 7.0

    the think is the issue is not fully fixed, in v7 it continues to occur but randomly.

  9. #9
    DougR is offline Member
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    I have a couple of users experiencing this as well. One is using Office 2k7 and one is using 2k3. Both are using ZCO 7.

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