Outlook crashing with peachtree

[craftedpacket]

This is a new Zimbra install with the latest version of Zimbra network and the outlook connector. The client is sending email from inside of peachtree and this crashes peachtree or freezes the machine. I found a bug with our problem but it says it was fixed in an older version of zimbra...we are having this same problem. Outlook 2007 SP2.

Bugzilla – Bug 26730
Bug 26730 – can't send via Send To -> Mail Recipient

[phoenix]

Originally Posted by craftedpacket

This is a new Zimbra install with the latest version of Zimbra network and the outlook connector. The client is sending email from inside of peachtree and this crashes peachtree or freezes the machine. I found a bug with our problem but it says it was fixed in an older version of zimbra...we are having this same problem. Outlook 2007 SP2.

Bugzilla – Bug 26730
Bug 26730 – can't send via Send To -> Mail Recipient

Please update your forum profile with the output of the following command (do not post the output in this thread):

zmcontrol -v

You should also give details of the exact version of the Outlook Connector that you're using.

[fsiegel]

This problem has shown up lately, and the issue is that the third party program is trying to do a sync. This is unnecessary. We can set a registry key to disable this. Try:

Exit Outlook and disable sync for these addins. If there is already a value for SyncDisabledProcesses, we can use it. Otherwise create it. You can put this in either HKEY_CURRENT_USER\Software\Zimbra or HKEY_LOCAL_MACHINE\SOFTWARE\Zimbra (if 64bit machine, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Zimbra). That is up to the admin. Assuming the former, and that the SyncDisabledProcesses value is not already there:

HKEY_CURRENT_USER\Software\Zimbra
Right click on Zimbra
New String value
Name the value SyncDisabledProcesses
Double click on the value to edit the Value data
In the Value data box, put PEACHW.EXE;TURBOREP.EXE

[xeon]

This works. Remove ';TURBOREP.EXE' as this was for our unique software we use. I set these values via our login script and worked out great.

[craftedpacket]

Thank you I will try this.

[craftedpacket]

Ok. I made the change. It looks like its going to work then I get this email.

Error: This message could not be sent.
Subject: Invoice # 41447
To: emailaddressremoved

Note: Soap Fault. Please recreate and resend the message. Details below:
Error Code: service.FAILURE
Error Text: system failure: Unable to send message


Then a popup.

ZImbra send/recieve progress:Peachw.exe
The instruction at 0x5104of8f referenced memory at 0x5104of8f. the memory could not be written.

[craftedpacket]

Does the machine need to be restarted after making the reg edit?

[craftedpacket]

I have also noticed that somtimes I get a GAL sync error when sending and receiving.

[fsiegel]

Machine doesn't have to be restarted, but you must exit and re-enter Outlook. If this is still a problem, enable ZCO logging, and send the logs for Outlook and Peachtree.