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Thread: ZCO install as SYSTEM failed

  1. #1
    roussel2nis is offline Junior Member
    Join Date
    Nov 2010
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    Default ZCO install as SYSTEM failed

    I try to install the Zimbra Outlook Connector silently as SYSTEM user (we have a deployment software) on XP computers which have Outlook SP2 installed.

    I see in the MSI log that it can't find the path of mapisvc.inf

    Is there a solution for this issue?

    This is the log :



    === Verbose logging started: 11/16/2010 17:47:46 Build type: SHIP UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (20:2C) [17:47:46:347]: Resetting cached policy values
    MSI (c) (20:2C) [17:47:46:347]: Machine policy value 'Debug' is 0
    MSI (c) (20:2C) [17:47:46:347]: ******* RunEngine:
    ******* Product: \\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (20:2C) [17:47:46:347]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (20:2C) [17:47:46:347]: Grabbed execution mutex.
    MSI (c) (20:2C) [17:47:46:420]: Cloaking enabled.
    MSI (c) (20:2C) [17:47:46:420]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (20:2C) [17:47:46:420]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (38:94) [17:47:46:444]: Grabbed execution mutex.
    MSI (s) (38:98) [17:47:46:444]: Resetting cached policy values
    MSI (s) (38:98) [17:47:46:444]: Machine policy value 'Debug' is 0
    MSI (s) (38:98) [17:47:46:444]: ******* RunEngine:
    ******* Product: \\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (s) (38:98) [17:47:46:468]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (38:98) [17:47:46:492]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (38:98) [17:47:46:517]: File will have security applied from OpCode.
    MSI (s) (38:98) [17:47:47:595]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (38:98) [17:47:47:607]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi' against software restriction policy
    MSI (s) (38:98) [17:47:47:607]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
    MSI (s) (38:98) [17:47:47:607]: SOFTWARE RESTRICTION POLICY: \\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi is not digitally signed
    MSI (s) (38:98) [17:47:47:607]: SOFTWARE RESTRICTION POLICY: \\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (s) (38:98) [17:47:47:607]: End dialog not enabled
    MSI (s) (38:98) [17:47:47:607]: Original package ==> \\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi
    MSI (s) (38:98) [17:47:47:607]: Package we're running from ==> C:\WINDOWS\Installer\5081.msi
    MSI (s) (38:98) [17:47:47:619]: APPCOMPAT: looking for appcompat database entry with ProductCode '{824CC524-6889-4F3A-8FC9-32BFABF9C486}'.
    MSI (s) (38:98) [17:47:47:619]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (38:98) [17:47:47:619]: MSCOREE not loaded loading copy from system32
    MSI (s) (38:98) [17:47:47:619]: Machine policy value 'TransformsSecure' is 0
    MSI (s) (38:98) [17:47:47:619]: User policy value 'TransformsAtSource' is 0
    MSI (s) (38:98) [17:47:47:619]: Machine policy value 'DisablePatch' is 0
    MSI (s) (38:98) [17:47:47:619]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (s) (38:98) [17:47:47:619]: Machine policy value 'DisableLUAPatching' is 0
    MSI (s) (38:98) [17:47:47:619]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (s) (38:98) [17:47:47:619]: APPCOMPAT: looking for appcompat database entry with ProductCode '{824CC524-6889-4F3A-8FC9-32BFABF9C486}'.
    MSI (s) (38:98) [17:47:47:619]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (38:98) [17:47:47:619]: Transforms are not secure.
    MSI (s) (38:98) [17:47:47:619]: Command Line: REBOOT=ReallySuppress CURRENTDIRECTORY=C:\WINDOWS\system32 CLIENTUILEVEL=3 CLIENTPROCESSID=288
    MSI (s) (38:98) [17:47:47:619]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{E76D860F-9A37-4305-B876-4B946AFA6F30}'.
    MSI (s) (38:98) [17:47:47:631]: Product Code passed to Engine.Initialize: ''
    MSI (s) (38:98) [17:47:47:631]: Product Code from property table before transforms: '{824CC524-6889-4F3A-8FC9-32BFABF9C486}'
    MSI (s) (38:98) [17:47:47:631]: Product Code from property table after transforms: '{824CC524-6889-4F3A-8FC9-32BFABF9C486}'
    MSI (s) (38:98) [17:47:47:631]: Product not registered: beginning first-time install
    MSI (s) (38:98) [17:47:47:631]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
    MSI (s) (38:98) [17:47:47:631]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (s) (38:98) [17:47:47:631]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (38:98) [17:47:47:631]: Adding new sources is allowed.
    MSI (s) (38:98) [17:47:47:631]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
    MSI (s) (38:98) [17:47:47:631]: Package name extracted from package path: 'ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi'
    MSI (s) (38:98) [17:47:47:631]: Package to be registered: 'ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi'
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2205 2: 3: Error
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:631]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:644]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:656]: Note: 1: 2729
    MSI (s) (38:98) [17:47:47:656]: Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (s) (38:98) [17:47:47:656]: Machine policy value 'DisableMsi' is 0
    MSI (s) (38:98) [17:47:47:656]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (s) (38:98) [17:47:47:656]: User policy value 'AlwaysInstallElevated' is 0
    MSI (s) (38:98) [17:47:47:656]: Product installation will be elevated because user is admin and product is being installed per-machine.
    MSI (s) (38:98) [17:47:47:656]: Running product '{824CC524-6889-4F3A-8FC9-32BFABF9C486}' with elevated privileges: Product is assigned.
    MSI (s) (38:98) [17:47:47:656]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
    MSI (s) (38:98) [17:47:47:656]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\system32'.
    MSI (s) (38:98) [17:47:47:656]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
    MSI (s) (38:98) [17:47:47:656]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '288'.
    MSI (s) (38:98) [17:47:47:656]: TRANSFORMS property is now:
    MSI (s) (38:98) [17:47:47:656]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
    MSI (s) (38:98) [17:47:47:656]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Applicati on Data
    MSI (s) (38:98) [17:47:47:656]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites
    MSI (s) (38:98) [17:47:47:656]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\NetHood
    MSI (s) (38:98) [17:47:47:656]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents
    MSI (s) (38:98) [17:47:47:656]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\PrintHood
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Recent
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\SendTo
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Templates
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
    MSI (s) (38:98) [17:47:47:668]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Administrative Tools
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
    MSI (s) (38:98) [17:47:47:680]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
    MSI (s) (38:98) [17:47:47:680]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
    MSI (s) (38:98) [17:47:47:680]: MSCOREE not loaded loading copy from system32
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
    MSI (s) (38:98) [17:47:47:692]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Information Service'.
    MSI (s) (38:98) [17:47:47:692]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'XXXX'.
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\5081.msi'.
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is '\\software\ZimbraOlkConnector-6.0.8_GA_2661_6.0.6058.8.msi'.
    MSI (s) (38:98) [17:47:47:692]: Note: 1: 2205 2: 3: PatchPackage
    MSI (s) (38:98) [17:47:47:692]: Machine policy value 'DisableRollback' is 0
    MSI (s) (38:98) [17:47:47:692]: User policy value 'DisableRollback' is 0
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
    === Logging started: 11/16/2010 17:47:47 ===
    MSI (s) (38:98) [17:47:47:692]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
    MSI (s) (38:98) [17:47:47:692]: Doing action: INSTALL
    MSI (s) (38:98) [17:47:47:692]: Note: 1: 2205 2: 3: ActionText
    MSI (s) (38:98) [17:47:47:692]: Running ExecuteSequence
    MSI (s) (38:98) [17:47:47:692]: Skipping action: VerifyUpgradationCA (condition is false)
    MSI (s) (38:98) [17:47:47:692]: Doing action: DetectOutlookVersionCA
    MSI (s) (38:98) [17:47:47:692]: Note: 1: 2205 2: 3: ActionText
    Action start 17:47:47: INSTALL.
    MSI (s) (38:9C) [17:47:47:704]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI1.tmp, Entrypoint: CheckOLInstalled
    MSI (s) (38:A0) [17:47:47:704]: Generating random cookie.
    MSI (s) (38:A0) [17:47:47:716]: Created Custom Action Server with PID 432 (0x1B0).
    MSI (s) (38:48) [17:47:47:777]: Running as a service.
    MSI (s) (38:48) [17:47:47:777]: Hello, I'm your 32bit Elevated custom action server.
    Action start 17:47:47: DetectOutlookVersionCA.
    CA LOG: Entering CheckOLInstalled.
    IsBESInstall. IsBESInstall read as 0
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    CA LOG: UILevel = 2
    IsBESInstall. IsBESInstall read as 0
    CA LOG: Leaving CheckOLInstalled.
    MSI (s) (38:98) [17:47:47:850]: Doing action: DisableMeetingRegenerationKeyCA
    MSI (s) (38:98) [17:47:47:850]: Note: 1: 2205 2: 3: ActionText
    Action ended 17:47:47: DetectOutlookVersionCA. Return value 1.
    MSI (s) (38:C8) [17:47:47:850]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI2.tmp, Entrypoint: AddMeetingRegenerationKeys
    Action start 17:47:47: DisableMeetingRegenerationKeyCA.
    CA LOG: Entering AddMeetingRegenerationKeys.
    IsBESInstall. IsBESInstall read as 0
    CA LOG: Leaving AddMeetingRegenerationKeys
    MSI (s) (38:98) [17:47:47:874]: Doing action: AppSearch
    MSI (s) (38:98) [17:47:47:874]: Note: 1: 2205 2: 3: ActionText
    Action ended 17:47:47: DisableMeetingRegenerationKeyCA. Return value 1.
    Action start 17:47:47: AppSearch.
    MSI (s) (38:98) [17:47:47:874]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:874]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:874]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:874]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Logging 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Logging 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Logging 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Logging 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Logging 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Logging 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Connection 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Connection 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Connection 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\Connection 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\AddinList 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra\AddinList 3: 2
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Zimbra 3: 2
    MSI (s) (38:98) [17:47:47:886]: Doing action: InstallCA
    MSI (s) (38:98) [17:47:47:886]: Note: 1: 2205 2: 3: ActionText
    Action ended 17:47:47: AppSearch. Return value 1.
    MSI (s) (384) [17:47:47:898]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3.tmp, Entrypoint: InstallCA
    Action start 17:47:47: InstallCA.
    CA LOG: Entering InstallCA.
    IsBESInstall. IsBESInstall read as 0
    CA LOG: UILevel = 2
    CA LOG: Entering GetMAPISvcPath.
    CA LOG: mapistub.dll path - C:\WINDOWS\system32\mapistub.dll.
    CA LOG: Failed to get path for mapisvc.inf using MSIApplicationLCID.
    CA LOG: Failed to get path for mapisvc.inf using MSIOfficeLCID.
    CA LOG: Failed to get path for msmapi32.dll using the FGetComponentPath function.
    CA LOG: This may indicate a broken Office installation.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    Failed to retreive MAPISVC path. Outlook version is 12. Installation will abort
    CA LOG: Leaving GetMAPISvcPath.
    CA LOG: Failed to get mapisvc.inf file path.
    CA LOG: Leaving InstallCA.
    Action ended 17:47:47: InstallCA. Return value 3.
    Action ended 17:47:47: INSTALL. Return value 3.

  2. #2
    fsiegel is offline Zimbra Employee
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    Is your Windows PATH environment variable set with the directory where MAPISVC.inf is?

  3. #3
    roussel2nis is offline Junior Member
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    Yes. The PATH is well set and the file MAPISVC.inf is available in that directory.

  4. #4
    fsiegel is offline Zimbra Employee
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    Well if that's true, then perhaps this line:

    CA LOG: This may indicate a broken Office installation.

    is correct. Perhaps you should try reparing or reinstalling Office. First, try to run the FIXMAPI utility.

  5. #5
    roussel2nis is offline Junior Member
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    I tried the Fixmapi, but that didn't change anything.

    In fact, the install works when you are logged on as an admin user.

    Does the install program wants to access the HKEY_CURRENT_USER keys in the registry? Because it's unavailable when you are logged as SYSTEM.

    With a MSI, I never had problems to make installs as SYSTEM... quite strange.

  6. #6
    fsiegel is offline Zimbra Employee
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    We first look in HKCU, then HKLM. Any updates a user does will go into HKCU. If the field is not there, we'll use HKLM. There were a couple of fields that were HKLM only, but that would only come into play if you're using the MAPI support bar. During install, it should make no difference.

    But -- you have to install as Administrator.

  7. #7
    roussel2nis is offline Junior Member
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    I think SYSTEM user has the same rights as an Administrator.

    The only difference is that user profiles are not loaded.

    So, is there a mean to achieve properly the install (are there options, or, ... ?)

    We deploy our softwares through network installations silently for our users, so we need to be logged as SYSTEM...

    Thank you for your time

  8. #8
    dpitt is offline Member
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    The lack of access to user profiles is critical here and is indeed the reason why the current installer fails for a SYSTEM user.
    The standard routine (FGetComponentPath) used to locate MSMAPI32.DLL relies in part on being able to read the current user's locale settings. And since the SYSTEM user can't access HKCU registry keys, it's unable to locate the DLL.
    I'm not aware of an immediate workaround - I think we would need to remove this dependency on the locale from the installer and will raise a bug to that effect.

  9. #9
    dpitt is offline Member
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    I've raised Bug 53505.

  10. #10
    roussel2nis is offline Junior Member
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    Here is a clue to solve this problem.

    Some paths are available in the registry under HKLM like :

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\SharedDlls

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Comp onents\B4AE92CC2CB71D119A12000A9CE1A22A\ for the localized version of msmapi32.dll (under value 1033, 1036,...)


    I hope you will resolve this bug.

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