Zimbra

Millburn357 · #1 (**permalink**) 09-13-2006, 01:43 PM

I am trying to install the ZCS connector for Outlook 2003 and am getting an error message that says- The installer was interrupted before ZCS connector for Outlook could be installed. You need to restart the installer to try again. I have installed this on a couple of machines with no problem. Has anyone come across this? How to get it installed? I am running Windows 2000 on the machine that I am trying to install.

sam · #2 (**permalink**) 09-13-2006, 02:10 PM

run the installer from the command line and have it generate a log file (use msiexec.exe with the /l option). Post the log file here please.

Millburn357 · #3 (**permalink**) 09-13-2006, 02:26 PM

Do I add that command at the end of the install?

phoenix · #4 (**permalink**) 09-13-2006, 02:32 PM

If you're using the Network Edition of Zimbra you really should send an email to support@zimbra.com - they'll help you resolve your problem.

Millburn357 · #5 (**permalink**) 09-13-2006, 02:39 PM

I have an email to them as well. Thanks.

Millburn357 · #6 (**permalink**) 09-15-2006, 07:12 AM

Here is the error log. We are running Outlook 2003 with SP2

=== Logging started: 9/14/2006 16:49:28 ===
Action 16:49:28: INSTALL.
Action start 16:49:28: INSTALL.
Action 16:49:28: FindRelatedProducts. Searching for related applications
Action start 16:49:28: FindRelatedProducts.
Action ended 16:49:28: FindRelatedProducts. Return value 1.
Action 16:49:28: ValidateProductID.
Action start 16:49:28: ValidateProductID.
Action ended 16:49:28: ValidateProductID. Return value 1.
Action 16:49:28: DIRCA_TARGETDIR.
Action start 16:49:28: DIRCA_TARGETDIR.
Action ended 16:49:28: DIRCA_TARGETDIR. Return value 1.
Action 16:49:28: CostInitialize. Computing space requirements
Action start 16:49:28: CostInitialize.
Action ended 16:49:28: CostInitialize. Return value 1.
Action 16:49:28: FileCost. Computing space requirements
Action start 16:49:28: FileCost.
Action ended 16:49:28: FileCost. Return value 1.
Action 16:49:28: IsolateComponents.
Action start 16:49:28: IsolateComponents.
Action ended 16:49:28: IsolateComponents. Return value 0.
Action 16:49:28: CostFinalize. Computing space requirements
Action start 16:49:28: CostFinalize.
Action ended 16:49:28: CostFinalize. Return value 1.
Action 16:49:28: WelcomeForm.
Action start 16:49:28: WelcomeForm.
Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400, MS Sans Serif, 0
Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
Action 16:49:28: WelcomeForm. Dialog created
Action 16:49:31: LicenseAgreementForm. Dialog created
Action 16:49:33: ConfirmInstallForm. Dialog created
Action ended 16:49:34: WelcomeForm. Return value 1.
Action 16:49:34: ProgressForm.
Action start 16:49:34: ProgressForm.
Action 16:49:34: ProgressForm. Dialog created
Action ended 16:49:34: ProgressForm. Return value 1.
Action 16:49:34: MigrateFeatureStates. Migrating feature states from related applications
Action start 16:49:34: MigrateFeatureStates.
Action ended 16:49:34: MigrateFeatureStates. Return value 0.
Action 16:49:34: ExecuteAction.
Action start 16:49:34: ExecuteAction.
Action 16:49:35: INSTALL.
Action start 16:49:35: INSTALL.
Action 16:49:35: DetectOutlookVersionCA.
Action start 16:49:35: DetectOutlookVersionCA.
Action ended 16:49:35: DetectOutlookVersionCA. Return value 3.
Action ended 16:49:35: INSTALL. Return value 3.
Action ended 16:49:35: ExecuteAction. Return value 3.
Action 16:49:35: FatalErrorForm.
Action start 16:49:35: FatalErrorForm.
Action 16:49:35: FatalErrorForm. Dialog created
Action ended 16:49:37: FatalErrorForm. Return value 1.
Action ended 16:49:37: INSTALL. Return value 3.
=== Logging stopped: 9/14/2006 16:49:37 ===
MSI (c) (7C:5C) [16:49:37:421]: Product: ZCS Connector for Outlook -- Installation failed.

phoenix · #7 (**permalink**) 09-15-2006, 07:35 AM

A long shot but can you check for me on the properties of msiexec.exe that in the properties/security there is a user that has 'read' & 'read & execute'? If there isn't could add the 'everyone' user with those properties and try again.