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Thread: Problems installing ZCS connector for Outlook

  1. #1
    Millburn357 is offline Junior Member
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    Default Problems installing ZCS connector for Outlook

    I am trying to install the ZCS connector for Outlook 2003 and am getting an error message that says- The installer was interrupted before ZCS connector for Outlook could be installed. You need to restart the installer to try again. I have installed this on a couple of machines with no problem. Has anyone come across this? How to get it installed? I am running Windows 2000 on the machine that I am trying to install.
    Last edited by Millburn357; 09-13-2006 at 12:49 PM.

  2. #2
    sam
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    run the installer from the command line and have it generate a log file (use msiexec.exe with the /l option). Post the log file here please.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  3. #3
    Millburn357 is offline Junior Member
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    Do I add that command at the end of the install?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    If you're using the Network Edition of Zimbra you really should send an email to support@zimbra.com - they'll help you resolve your problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    Millburn357 is offline Junior Member
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    I have an email to them as well. Thanks.

  6. #6
    Millburn357 is offline Junior Member
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    Here is the error log. We are running Outlook 2003 with SP2

    === Logging started: 9/14/2006 16:49:28 ===
    Action 16:49:28: INSTALL.
    Action start 16:49:28: INSTALL.
    Action 16:49:28: FindRelatedProducts. Searching for related applications
    Action start 16:49:28: FindRelatedProducts.
    Action ended 16:49:28: FindRelatedProducts. Return value 1.
    Action 16:49:28: ValidateProductID.
    Action start 16:49:28: ValidateProductID.
    Action ended 16:49:28: ValidateProductID. Return value 1.
    Action 16:49:28: DIRCA_TARGETDIR.
    Action start 16:49:28: DIRCA_TARGETDIR.
    Action ended 16:49:28: DIRCA_TARGETDIR. Return value 1.
    Action 16:49:28: CostInitialize. Computing space requirements
    Action start 16:49:28: CostInitialize.
    Action ended 16:49:28: CostInitialize. Return value 1.
    Action 16:49:28: FileCost. Computing space requirements
    Action start 16:49:28: FileCost.
    Action ended 16:49:28: FileCost. Return value 1.
    Action 16:49:28: IsolateComponents.
    Action start 16:49:28: IsolateComponents.
    Action ended 16:49:28: IsolateComponents. Return value 0.
    Action 16:49:28: CostFinalize. Computing space requirements
    Action start 16:49:28: CostFinalize.
    Action ended 16:49:28: CostFinalize. Return value 1.
    Action 16:49:28: WelcomeForm.
    Action start 16:49:28: WelcomeForm.
    Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400, MS Sans Serif, 0
    Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
    Action 16:49:28: WelcomeForm. Dialog created
    Action 16:49:31: LicenseAgreementForm. Dialog created
    Action 16:49:33: ConfirmInstallForm. Dialog created
    Action ended 16:49:34: WelcomeForm. Return value 1.
    Action 16:49:34: ProgressForm.
    Action start 16:49:34: ProgressForm.
    Action 16:49:34: ProgressForm. Dialog created
    Action ended 16:49:34: ProgressForm. Return value 1.
    Action 16:49:34: MigrateFeatureStates. Migrating feature states from related applications
    Action start 16:49:34: MigrateFeatureStates.
    Action ended 16:49:34: MigrateFeatureStates. Return value 0.
    Action 16:49:34: ExecuteAction.
    Action start 16:49:34: ExecuteAction.
    Action 16:49:35: INSTALL.
    Action start 16:49:35: INSTALL.
    Action 16:49:35: DetectOutlookVersionCA.
    Action start 16:49:35: DetectOutlookVersionCA.
    Action ended 16:49:35: DetectOutlookVersionCA. Return value 3.
    Action ended 16:49:35: INSTALL. Return value 3.
    Action ended 16:49:35: ExecuteAction. Return value 3.
    Action 16:49:35: FatalErrorForm.
    Action start 16:49:35: FatalErrorForm.
    Action 16:49:35: FatalErrorForm. Dialog created
    Action ended 16:49:37: FatalErrorForm. Return value 1.
    Action ended 16:49:37: INSTALL. Return value 3.
    === Logging stopped: 9/14/2006 16:49:37 ===
    MSI (c) (7C:5C) [16:49:37:421]: Product: ZCS Connector for Outlook -- Installation failed.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    A long shot but can you check for me on the properties of msiexec.exe that in the properties/security there is a user that has 'read' & 'read & execute'? If there isn't could add the 'everyone' user with those properties and try again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    sam
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    what version of outlook is installed on your machine?
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    We are running Outlook 2003 with SP2
    From his post above.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    Millburn357 is offline Junior Member
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    I uninstalled Office and then re-installed and it works. Thanks to all that replied.

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