The installer was interrupted...

[spiderbo]

Hi.

I have a serious problem with my zimbra connector. When I try to install it is interrupted and tells me that it cannot be completed. I have searched for hours to try to find a solution but nothing seems to work. Please help.

This is what I have tried:

1. Removed reg files.
2. Updated MAPISVC.inf file (in C:\Program Files (x86)\Common Files\System\MSMAPI\1033) with info from this thread:
Errors installing Outlook Connector "Henry's fix".

It might be interesting for you to know that:
1. When I try to install version 5.0.19 it tells me that a newer version is installed.
2. When I try to install version 6.0.4 it gives me the opinion to repair or remove but it is also interrupted.
3. The version I am trying to install is 6.0.7

I'm using windows 7 64 bit and office 2010 32 bit

This is the log I get when I install it:

=== Logging started: 05.10.2010 20:28:54 ===
Action start 20:28:54: INSTALL.
Action start 20:28:54: AppSearch.
Action ended 20:28:54: AppSearch. Return value 1.
Action start 20:28:54: FindRelatedProducts.
Action ended 20:28:54: FindRelatedProducts. Return value 1.
Action start 20:28:54: SetUpgradeContextCA.
CA LOG: Entering SetUpgradeContext.
CA LOG: found PREVIOUSVERSIONSINSTALLED: {09D25E0D-A29A-4DB3-BA65-4DD5830DA57C}
CA LOG: Failed to enumerate uninstall key, error = 259l.
CA LOG: Already have a valid previous version product code
Action ended 20:28:54: SetUpgradeContextCA. Return value 1.
Action start 20:28:54: ValidateProductID.
Action ended 20:28:54: ValidateProductID. Return value 1.
Action start 20:28:54: DIRCA_TARGETDIR.
Action ended 20:28:54: DIRCA_TARGETDIR. Return value 1.
Action start 20:28:54: CostInitialize.
Action ended 20:28:54: CostInitialize. Return value 1.
Action start 20:28:54: FileCost.
Action ended 20:28:54: FileCost. Return value 1.
Action start 20:28:54: IsolateComponents.
Action ended 20:28:54: IsolateComponents. Return value 0.
Action start 20:28:54: CostFinalize.
Action ended 20:28:54: CostFinalize. Return value 1.
Action start 20:28:54: WelcomeForm.
Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 20 pixels height.
DEBUG: Error 2888: Executing the TextStyle view failed
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, ,
Action ended 20:28:58: WelcomeForm. Return value 1.
Action start 20:28:58: ProgressForm.
Action ended 20:28:58: ProgressForm. Return value 1.
Action start 20:28:58: MigrateFeatureStates.
Action ended 20:28:58: MigrateFeatureStates. Return value 0.
Action start 20:28:58: ExecuteAction.
Action start 20:29:11: INSTALL.
Action start 20:29:11: VerifyUpgradationCA.
CA LOG: Entering VerifyUpgradation.
IsBESInstall. IsBESInstall read as 0
CA LOG: UILevel = 5
CA LOG: ProductVersion = 6.0.5981.7.
CA LOG: User selected to upgrade.
CA LOG: Leaving VerifyUpgradation.
Action ended 20:29:11: VerifyUpgradationCA. Return value 1.
Action start 20:29:11: DetectOutlookVersionCA.
CA LOG: Entering CheckOLInstalled.
IsBESInstall. IsBESInstall read as 0
CA LOG: Entering GetOutlookVersion.
CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.14.
CA LOG: Outlook Major Version = 14l.
CA LOG: Failed to get outlook minor version, continuing with major version only.
CA LOG: Leaving GetOutlookVersion.
CA LOG: UILevel = 5
IsBESInstall. IsBESInstall read as 0
CA LOG: Leaving CheckOLInstalled.
Action ended 20:29:11: DetectOutlookVersionCA. Return value 1.
Action start 20:29:11: DisableMeetingRegenerationKeyCA.
CA LOG: Entering AddMeetingRegenerationKeys.
IsBESInstall. IsBESInstall read as 0
CA LOG: Leaving AddMeetingRegenerationKeys
Action ended 20:29:11: DisableMeetingRegenerationKeyCA. Return value 1.
Action start 20:29:11: AppSearch.
Action ended 20:29:11: AppSearch. Return value 0.
Action start 20:29:11: InstallCA.
CA LOG: Entering InstallCA.
IsBESInstall. IsBESInstall read as 0
CA LOG: UILevel = 5
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: AccountName - Zimbra.
CA LOG: AccountName - Zimbra.
CA LOG: Leaving InstallCA.
Action ended 20:29:11: InstallCA. Return value 1.
Action start 20:29:11: LaunchConditions.
Action ended 20:29:11: LaunchConditions. Return value 0.
Action start 20:29:11: FindRelatedProducts.
Action ended 20:29:11: FindRelatedProducts. Return value 0.
Action start 20:29:11: SetUpgradeContextCA.
CA LOG: Entering SetUpgradeContext.
CA LOG: found PREVIOUSVERSIONSINSTALLED: {09D25E0D-A29A-4DB3-BA65-4DD5830DA57C}
CA LOG: Failed to enumerate uninstall key, error = 259l.
CA LOG: Already have a valid previous version product code
Action ended 20:29:12: SetUpgradeContextCA. Return value 1.
Action start 20:29:12: ValidateProductID.
Action ended 20:29:12: ValidateProductID. Return value 1.
Action start 20:29:12: CreateLoggingSettingsCA.
CA LOG: Entering CreateLoggingSettings.
CA LOG: LoggingEnabled = 0.
CA LOG: Logging is disabled. So no need to create the registry key
CA LOG: Leaving CreateLoggingSettings.
Action ended 20:29:12: CreateLoggingSettingsCA. Return value 1.
Action start 20:29:12: CostInitialize.
Action ended 20:29:12: CostInitialize. Return value 1.
Action start 20:29:12: FileCost.
Action ended 20:29:12: FileCost. Return value 1.
Action start 20:29:12: SetREGFILENAME.
Action ended 20:29:12: SetREGFILENAME. Return value 1.
Action start 20:29:12: CostFinalize.
Action ended 20:29:12: CostFinalize. Return value 1.
Action start 20:29:12: MigrateFeatureStates.
Action ended 20:29:12: MigrateFeatureStates. Return value 0.
Action start 20:29:12: InstallValidate.
Action ended 20:29:12: InstallValidate. Return value 1.
Action start 20:29:12: InstallInitialize.
Action ended 20:29:17: InstallInitialize. Return value 1.
Action start 20:29:17: RemoveExistingProducts.
Action start 20:29:17: INSTALL.
Action start 20:29:17: AppSearch.
Action ended 20:29:17: AppSearch. Return value 1.
Action start 20:29:17: FindRelatedProducts.
Action ended 20:29:17: FindRelatedProducts. Return value 0.
Action start 20:29:17: ValidateProductID.
Action ended 20:29:17: ValidateProductID. Return value 1.
Action start 20:29:17: DIRCA_TARGETDIR.
Action ended 20:29:17: DIRCA_TARGETDIR. Return value 1.
Action start 20:29:17: CostInitialize.
Action ended 20:29:17: CostInitialize. Return value 1.
Action start 20:29:17: FileCost.
Action ended 20:29:17: FileCost. Return value 1.
Action start 20:29:17: SetREGFILENAME.
Action ended 20:29:17: SetREGFILENAME. Return value 1.
Action start 20:29:17: CostFinalize.
Action ended 20:29:17: CostFinalize. Return value 1.
Action start 20:29:17: MigrateFeatureStates.
Action ended 20:29:17: MigrateFeatureStates. Return value 0.
Action start 20:29:17: InstallValidate.
Action ended 20:29:17: InstallValidate. Return value 1.
Action start 20:29:17: InstallInitialize.
Action ended 20:29:17: InstallInitialize. Return value 1.
Action start 20:29:17: RemoveExistingProducts.
Action ended 20:29:17: RemoveExistingProducts. Return value 0.
Action start 20:29:17: ProcessComponents.
Action ended 20:29:17: ProcessComponents. Return value 1.
Action start 20:29:17: UnpublishFeatures.
Action ended 20:29:17: UnpublishFeatures. Return value 1.
Action start 20:29:17: RemoveRegistryValues.
Action ended 20:29:17: RemoveRegistryValues. Return value 1.
Action start 20:29:17: RemoveRegisterSharingAddinCA.
Action ended 20:29:17: RemoveRegisterSharingAddinCA. Return value 1.
Action start 20:29:17: RemoveRegisterShutdownAddinCA.
Action ended 20:29:17: RemoveRegisterShutdownAddinCA. Return value 1.
Action start 20:29:17: RemoveINFEntriesCA.
Action ended 20:29:17: RemoveINFEntriesCA. Return value 1.
Action start 20:29:17: UnregisterStoreProviderCA.
Action ended 20:29:17: UnregisterStoreProviderCA. Return value 1.
Action start 20:29:17: UnRegisterETWProviderCA.
Action ended 20:29:17: UnRegisterETWProviderCA. Return value 1.
Action start 20:29:17: RemoveFiles.
Action ended 20:29:17: RemoveFiles. Return value 0.
Action start 20:29:17: InstallFiles.
Action ended 20:29:17: InstallFiles. Return value 1.
Action start 20:29:17: RemoveFilesCA.
Action ended 20:29:17: RemoveFilesCA. Return value 1.
Action start 20:29:17: WriteRegistryValues.
Action ended 20:29:17: WriteRegistryValues. Return value 1.
Action start 20:29:17: RegisterUser.
Action ended 20:29:17: RegisterUser. Return value 0.
Action start 20:29:17: RegisterProduct.
Action ended 20:29:17: RegisterProduct. Return value 1.
Action start 20:29:17: PublishFeatures.
Action ended 20:29:17: PublishFeatures. Return value 1.
Action start 20:29:17: PublishProduct.
Action ended 20:29:17: PublishProduct. Return value 1.
Action start 20:29:17: InstallFinalize.
CA LOG: Entering RemoveRegisterSharingAddin.
IsBESInstall. IsBESInstall read as
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Command to unregister SharingAddin.dll - regsvr32 /u /s "C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\SharingAddin.dll".
CA LOG: Leaving RemoveRegisterSharingAddin.
CA LOG: Entering RemoveRegisterShutdownAddin.
IsBESInstall. IsBESInstall read as
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Command to unregister ShutdownAddin.dll - regsvr32 /u /s "C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\ShutdownAddin.dll".
CA LOG: Leaving RemoveRegisterShutdownAddin.
CA LOG: Entering RemoveINFEntries.
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Directory count = 2.
CA LOG: Directory - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\..\1033\MAPISVC.inf.
CA LOG: Entering DeleteINFEntries.
CA LOG: Entering WriteToInf.
CA LOG: Leaving WriteToInf.
CA LOG: Leaving DeleteINFEntries.
In RemoveINFEntriesForBES
This is not a BES install
CA LOG: Directory - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\..\1044\MAPISVC.inf.
CA LOG: Entering DeleteINFEntries.
CA LOG: Entering WriteToInf.
CA LOG: Leaving WriteToInf.
CA LOG: Leaving DeleteINFEntries.
In RemoveINFEntriesForBES
This is not a BES install
CA LOG: Leaving RemoveINFEntries.
CA LOG: Entering UnregisterStoreProvider.
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Command to unregister LSMSSP32.dll - regsvr32 /u /s "C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\LSMSSP32.dll".
CA LOG: Leaving UnregisterStoreProvider.
CA LOG: Entering UnRegisterETWProvider.
CA LOG: Failed to delete ZimbraETWProvider class(-2147217406).
CustomAction UnRegisterETWProviderCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:29:19: InstallFinalize. Return value 3.
Action ended 20:29:19: INSTALL. Return value 3.
CustomAction returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:29:19: RemoveExistingProducts. Return value 3.
Action ended 20:29:19: INSTALL. Return value 3.
Action ended 20:29:19: ExecuteAction. Return value 3.
Action start 20:29:19: FatalErrorForm.
Action ended 20:29:20: FatalErrorForm. Return value 1.
Action ended 20:29:20: INSTALL. Return value 3.
=== Logging stopped: 05.10.2010 20:29:20 ===
MSI (c) (50:C0) [20:29:20:940]: Product: ZCS Connector for Outlook -- Installation failed.

MSI (c) (50:C0) [20:29:20:940]: Windows Installer installed the product. Product Name: ZCS Connector for Outlook. Product Version: 6.0.5981.7. Product Language: 1033. Manufacturer: Zimbra, Inc. Installation success or error status: 1603.

I have no idea what else I can try.


Thanks in advance, Bo

[scottygray]

Hello,

any update on this?

having same problem, on same configuration

Windows 7 64bit, Outlook 2010 32bit.

i have tried turning off virus/etc. login as actual admin instead of just my regular account which is an admin, tried running in compatibility mode.

the download itself is fine, i was able to install on a Vista laptop running outlook 2010 from the same exact MSI file, so the file is not corrupt.

thanks,

Scott

[fsiegel]

I've seen other posts on this (this forum and wix), and I don't think this has ever been resolved. I assume this is only on one machine. Do you have any weird custom forms you use on that machine? I assume you've tried to uninstall and reinstall.

The only other thing I can think of is for you to manually get rid of everything. That's pretty tricky, but might work. You have to search your registry for everything that has "ZCS Connector for Outlook". If you find that as a value, you need to delete the corresponding key. Sometimes you have to delete a subtree. Then you have to manually get rid of our dlls. Not for the squeamish.

Once you do that, you can install again.

[spiderbo]

I've tried to search the registry for anything with zimbra or zcs a.s.o. this is the problem: I cannot find anything more. Still, of course there is, as the installer mysteriously finds something! FRUSTRATION!!!
But thank you for your reply. I will search some more...

[scottygray]

I am an advanced user, but not an IT Pro. I just built this new Windows 7 machine with office 2010 don't want to go messing with the registry.

[phoenix]

Originally Posted by scottygray

I am an advanced user, but not an IT Pro. I just built this new Windows 7 machine with office 2010 don't want to go messing with the registry.

Have you tried a repair of Office then rerun the installer? What erros do you see in the event log when the error occurs? You can try the following:

run the following commands to re-register the service:

msiexec /unregister
msiexec /regserver

turn on the verbose log when installing the Connector MSI, using the
following command:

msiexec /i [msi filename] /L*v [log filename]

See what you get from running those commands.

You can post the output here (obfuscate any sensitive data) or raise a support case and send them the data you've gathered.

[scottygray]

SUCCESS !!!!

The MSOffice repair did the trick. Never would have thought of that since I just installed everything last week.

Scott

[phoenix]

Originally Posted by scottygray

SUCCESS !!!!

Well done, glad you've fixed it.