ZCO 5.0.23 and Outlook 2007 SP2

[hodd]

I've been having problems with a users Outlook 2003, so I decied to remove it and re-install 2007 to see if the same issues are happening. However, after Office installs and all the updates and SP's are installed, when I want to create a new profile, I'm getting stuck.

In the screenshot, if I hit next, nothing happens. It kind of flashes for a second and never goes forward. What's going on?

[hodd]

nobody else has ever had this issue?

[fsiegel]

Sounds like a possible problem with the ZCO install. I would try uninstalling ZCO and installing it again. Outlook 2007 is different than 2003 in that it doesn't really use MAPISVC.INF in the same way. Try this and let me know what happens.

[hodd]

Ok so I uninstalled, and just wanted to see if the Zimbra Collaboration Server was in other, and it is. I think I have a leftover ZCO? How can I clean it out completely even after uninstalling?

Thanks!

[fsiegel]

That wouldn't necessarily mean that you have a leftover ZCO. Cab you post your mapisvc.inf file? [In Program Files\Common Files\System\MSMAPI\<lcid>]

lcid is 1033 for USA English

[hodd]

Below is what's in the mapisvc.inf file. The only other file there is the MSMAPI32.DLL


[Services]
MSEMS=Microsoft Exchange Server
MSPST AB=Personal Address Book
MSPST MS=Outlook 97-2002 Personal Folders File (.pst)
MSUPST MS=Office Outlook Personal Folders File (.pst)
CONTAB=Outlook Address Book
EMABLT=Microsoft LDAP Directory
INTERSTOR=Internet Folders
O10ABP=Exchange Address Book
LSMS=Zimbra Collaboration Server
LSMS_Secondary=Zimbra Delegation Server
[Default Services]
MSEMS=Microsoft Exchange Server
MSPST AB=Personal Address Book
LSMS=Zimbra Collaboration Server
[MAPI]
ServiceOrder=MSEMS,MSN
[MSEMS]
PR_DISPLAY_NAME=Microsoft Exchange Server
Sections=MSEMS_MSMail_Section
PR_SERVICE_DLL_NAME=emsui.dll
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_ENTRY_NAME=EMSCfg
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
Providers=EMS_DSA, EMS_MDB_public, EMS_MDB_private, EMS_RXP, EMS_MSX, EMS_Hook
PR_SERVICE_SUPPORT_FILES=emsui.dll,emsabp.dll,emsm db.dll
[MSPST AB]
PR_DISPLAY_NAME=Personal Address Book
Providers=MSPST ABP
PR_SERVICE_DLL_NAME=MSPST.DLL
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=MSPST.DLL
PR_SERVICE_ENTRY_NAME=PABServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_P RIMARY_IDENTITY
[MSPST MS]
Providers=MSPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MSUPST MS]
Providers=MSUPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[CONTAB]
Providers=CONTABP
PR_SERVICE_DLL_NAME=contab.dll
PR_SERVICE_INSTALL_ID={6485D266-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=contab.dll
PR_SERVICE_DELETE_FILES=contab.dll
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY | SERVICE_SINGLE_COPY
[EMABLT]
PR_DISPLAY_NAME=Microsoft LDAP Directory
PR_SERVICE_INSTALL_ID={6485D268-C2AC-11D1-AD3E-10A0C911C9C0}
Providers=PRO_EMABLT
PR_SERVICE_DLL_NAME=BJABLR.DLL
PR_SERVICE_SUPPORT_FILES=EMABLT.DLL,BJABLR.DLL
PR_SERVICE_DELETE_FILES=EMABLT.DLL,BJABLR.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
6600001e=ldap.bigfoot.com
6601001e=389
6602001e=
6603001e=
6604001e=(&(mail=*)(|(mail=%s*)(|(cn=%s*)(|(sn=%s* )(givenName=%s*)))))
6605001e=SMTP
6606001e=mail
6607001e=60
6608001e=100
6609001e=120
660a001e=15
660b001e=
660c001e=OFF
660d001e=OFF
660e001e=NONE
660f001e=OFF
6610001e=postalAddress
6611001e=cn
6612001e=1
[INTERSTOR]
Providers=INTERSTOR_P
PR_SERVICE_DLL_NAME=pstprx.dll
PR_SERVICE_SUPPORT_FILES=pstprx.dll
PR_SERVICE_DELETE_FILES=pstprx.dll
PR_SERVICE_ENTRY_NAME=PRXServiceEntry@40
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
PR_DISPLAY_NAME=Internet Folders
PR_MDB_PROVIDER=4e495441f9bfb80100aa0037d96e0000
[O10ABP]
PR_DISPLAY_NAME=Exchange Address Book
Providers=O10_EMSABP
PR_SERVICE_SUPPORT_FILES=EMSABP.DLL,emsui.dll
Sections=MSEMS_MSMail_Section2
PR_SERVICE_DLL_NAME=emsui.dll
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_ENTRY_NAME=EMSCfg
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
[EMS_DSA]
PR_DISPLAY_NAME=Microsoft Exchange Directory Service
PR_PROVIDER_DISPLAY=Microsoft Exchange Directory Service
PR_PROVIDER_DLL_NAME=EMSABP.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
[EMS_MDB_public]
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
66090003=06000000
660A0003=03000000
34140102=78b2fa70aff711cd9bc800aa002fc45a
PR_DISPLAY_NAME=Public Folders
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store
[EMS_MDB_private]
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_D EFAULT_STORE|STATUS_PRIMARY_STORE
66090003=0C000000
660A0003=01000000
34140102=5494A1C0297F101BA58708002B2A2517
PR_DISPLAY_NAME=Private Folders
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store
[EMS_RXP]
PR_DISPLAY_NAME=Microsoft Exchange Remote Transport
PR_PROVIDER_DISPLAY=Microsoft Exchange Remote Transport
PR_PROVIDER_DLL_NAME=EMSUI.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
66090003=40000000
660A0003=0A000000
[EMS_MSX]
PR_DISPLAY_NAME=Microsoft Exchange Transport
PR_PROVIDER_DISPLAY=Microsoft Exchange Transport
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
66090003=00000000
[EMS_Hook]
PR_DISPLAY_NAME=MS Exchange Hook
PR_PROVIDER_DISPLAY=MS Exchange Hook
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_HOOK_PROVIDER
PR_RESOURCE_FLAGS=HOOK_INBOUND
[MSPST ABP]
PR_PROVIDER_DLL_NAME=MSPST.DLL
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_DISPLAY_NAME=Personal Address Book
PR_PROVIDER_DISPLAY=Personal Address Book
[MSPST MSP]
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
[MSUPST MSP]
67020003=00000010
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
[CONTABP]
PR_PROVIDER_DLL_NAME=contab.dll
PR_SERVICE_INSTALL_ID={6485D266-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_PROVIDER_DISPLAY=Outlook Address Book
PR_RESOURCE_METHODS=STATUS_SETTINGS_DIALOG
[PRO_EMABLT]
PR_PROVIDER_DLL_NAME=EMABLT.DLL
PR_SERVICE_INSTALL_ID={6485D268-C2AC-11D1-AD3E-10A0C911C9C0}
PR_PROVIDER_DISPLAY=Microsoft LDAP Directory
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
[INTERSTOR_P]
PR_PROVIDER_DLL_NAME=pstprx.dll
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_PROVIDER_DISPLAY=Internet Folders
PR_MDB_PROVIDER=4e495441f9bfb80100aa0037d96e0000
[O10_EMSABP]
PR_DISPLAY_NAME=Exchange Address Book
PR_PROVIDER_DISPLAY=Exchange Address Book
PR_PROVIDER_DLL_NAME=EMSABP.DLL
PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
[LSMS]
PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
PR_DISPLAY_NAME=Zimbra Collaboration Suite
PR_SERVICE_ENTRY_NAME=LMServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_PRIM ARY_IDENTITY
Providers=LSMS_StoreP, LSMS_XportP
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_SERVICE_DLL_NAME=LSMSCFG.DLL
WIZARD_ENTRY_NAME=LMWizardEntry
[LSMS_Secondary]
PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
PR_DISPLAY_NAME=Zimbra Collaboration Suite
PR_SERVICE_ENTRY_NAME=LMServiceEntryDelegateStore
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
Providers=LSMS_StorePSecondary
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_SERVICE_DLL_NAME=LSMSCFG.DLL
WIZARD_ENTRY_NAME=LMWizardEntry
[LSMS_StoreP]
PR_PROVIDER_DLL_NAME=LSMSSP.DLL
PR_PROVIDER_DISPLAY=ZCS Message Store
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE|STATUS_PRIM ARY_STORE
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_DISPLAY_NAME=Zimbra Private Folders
[LSMS_XportP]
PR_PROVIDER_DLL_NAME=LSMSXP.DLL
PR_PROVIDER_DISPLAY=ZCS Transport
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_DISPLAY_NAME=Zimbra Private Folders
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY
[LSMS_StorePSecondary]
PR_PROVIDER_DLL_NAME=LSMSSP.DLL
PR_PROVIDER_DISPLAY=ZCS Delegate Message Store
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_DISPLAY_NAME=Zimbra Delegate Folders

[fsiegel]

Looks like you've got the right stuff in there. To see if you have a leftover ZCO, you could uninstall, and then check add/remove programs and see if there is still a ZCO in there. If so, I can help you clean out your registry.

[hodd]

Ok so I ran CCleaner.exe to see if it would clean out the remanants of ZCO, and unfortunately it's still showing in the above screenshot.

What method would you recommend to completely get it out of the registry?

[fsiegel]

First, uninstall the current version normally. Then with regedit, go through HKLM and HKCU and search for the string "ZCS Connector for Outlook", and delete the corresponding left pane items. Sometimes, you'll want to delete the whole GUID, like with something like:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ins taller\UserData\S-1-5-18\Products. Here, the GUID would have a child key called InstallProperties, where the DisplayName value would be ZCS Connector for Outlook. In this case, you would want to delete the whole GUID in the left pane (the parent of InstallProperties).

You've got to be really careful doing this stuff, especially if you are squeamish. You should back up your registry before.

Note that I am not recommending this approach unless you are really confident in your abilities not to mess up your registry.

[hodd]

so I tried searching through the registy for that string or variants thereof, and found nothing. Just the odd Outlook registry string.

I'm quite confident editing the registry just so you know!

Any other ideas i could try?