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Thread: ZCO 6.0.7 crashing when outlook starts

  1. #1
    fconil is offline Active Member
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    Default ZCO 6.0.7 crashing when outlook starts

    Specs:

    Server running Ubuntu 8.0.8 LTS 64 bits, zimbra NE 6.0.7

    Client running windows 7 64 bits, office 2007 with SP2, connector 6.0.5981

    Reproducing the problem is "easy": Close outlook while the send/receive task is processing, and next time you will start outlook, it will crash. If you wait 5 to ten minutes, Outlook starts normally.

    I tried upgrading the ZCO to the last version (from the admin/downloads page) but to no avail.

  2. #2
    fsiegel is offline Zimbra Employee
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    After the crash, there should be a core dump in %TEMP%\zco-cores. Please post that, and I'll take a look.

  3. #3
    fconil is offline Active Member
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    You should find attached the zco-cores folder archived and compressed.
    Attached Files Attached Files

  4. #4
    fsiegel is offline Zimbra Employee
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    Has this always been a problem, or just with the last version? It's hard to say what's going on, as it is not crashing in our code, but in Outlook itself. We have had issues with 64-bit, but mainly with 64-bit Outlook 2010. I'm wondering if there is something iffy about your installation. This only happens when you shut down in the middle of a Send/Receive?

    Since the core dump is not telling me much, perhaps a ZCO log would help as well, so I could see exactly where we are in ZCO processing when this happens.

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