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Old 08-12-2010, 10:28 PM
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Default ZCO 6.0.7 crashing when outlook starts

Specs:

Server running Ubuntu 8.0.8 LTS 64 bits, zimbra NE 6.0.7

Client running windows 7 64 bits, office 2007 with SP2, connector 6.0.5981

Reproducing the problem is "easy": Close outlook while the send/receive task is processing, and next time you will start outlook, it will crash. If you wait 5 to ten minutes, Outlook starts normally.

I tried upgrading the ZCO to the last version (from the admin/downloads page) but to no avail.
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Old 08-16-2010, 08:30 AM
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Posts: 1,327
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After the crash, there should be a core dump in %TEMP%\zco-cores. Please post that, and I'll take a look.
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Old 08-16-2010, 05:19 PM
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You should find attached the zco-cores folder archived and compressed.
Attached Files
File Type: zip zcocores.zip (700.6 KB, 4 views)
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Old 08-17-2010, 08:26 AM
Zimbra Employee
 
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Has this always been a problem, or just with the last version? It's hard to say what's going on, as it is not crashing in our code, but in Outlook itself. We have had issues with 64-bit, but mainly with 64-bit Outlook 2010. I'm wondering if there is something iffy about your installation. This only happens when you shut down in the middle of a Send/Receive?

Since the core dump is not telling me much, perhaps a ZCO log would help as well, so I could see exactly where we are in ZCO processing when this happens.
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