ZCO and Terminal Services

[uxbod]

Have a real PIA issue at the moment We are running a Win2K TS server with Outlook installed. Outlook connects okay to Zimbra and syncronises just fine. The issue comes when our client attempts to use Adobe Standard and the Attach Mail feature. The Outlook send mail dialogue box comes up, they fill in the recipient address, and then click send. The Outlook icon appears in the systray and the email arrives in the recipient Inbox. Though if they then try and attach the email again Adobe is throwing a "Memory cannot be read error". I have ran ProcMon (SysInternals) against it and when that error happens the only issue I can see before the exception is the following

"Time of Day","Process Name","PID","Operation","Path","Result","Detail"
"6:39:31.7385608 AM","Acrobat.exe","2308","FlushBuffersFile","C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook\Outlook(User Full Name).zdb","SUCCESS",""
"6:39:31.7385927 AM","Acrobat.exe","2308","WriteFile","C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook\Outlook(User Full Name).zdb","SUCCESS","Offset: 0, Length: 4,096, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O"
"6:39:31.7400023 AM","Acrobat.exe","2308","Thread Exit","","SUCCESS","Thread ID: 296, User Time: 0.0000000, Kernel Time: 0.0000000"
"6:39:31.7401842 AM","Acrobat.exe","2308","CloseFile","C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook\~Outlook(User Full Name).zdb.tmp","SUCCESS",""
"6:39:31.7403664 AM","Acrobat.exe","2308","CreateFile","C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook\~Outlook(User Full Name).zdb.tmp","SHARING VIOLATION","Desired Access: Read Attributes, Delete, Disposition: Open, Options: Non-Directory File, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
"6:39:31.7404404 AM","Acrobat.exe","2308","UnlockFileAll","C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook\Outlook(User Full Name).zdb","SUCCESS","Offset: 0, Length: 0"
"6:39:31.7522645 AM","Acrobat.exe","2308","CloseFile","C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_B80FA8CA","SUCCESS",""
"6:39:31.7586092 AM","Acrobat.exe","2308","CloseFile","C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_B80FA8CA","SUCCESS",""
"6:39:31.9614741 AM","Acrobat.exe","2308","QueryOpen","C:\WINDOWS\system32\faultrep.dll","SUCCESS","CreationTime: 2/18/2007 8:00:00 AM, LastAccessTime: 6/16/2010 6:37:55 AM, LastWriteTime: 2/18/2007 8:00:00 AM, ChangeTime: 3/19/2010 4:48:32 AM, AllocationSize: 90,112, EndOfFile: 86,528, FileAttributes: A"
"6:39:31.9616246 AM","Acrobat.exe","2308","CreateFile","C:\WINDOWS\system32\faultrep.dll","SUCCESS","Desired Access: Execute/Traverse, Synchronize, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a, OpenResult: Opened"

For some reason the ZDB is generating a SHARING VIOLATION yet nothing else appears to be accessing it Any ideas ?

[uxbod]

Hmm, I wonder if we are hitting Bug 46728 - ZCO 6.0.6 & Outlook 2007 crashes after closing Outlook

[fsiegel]

Any crash in Outlook? Something in %TEMP%\zco-cores?

[uxbod]

Nope, nothing at all. I have even tried the 6.0.6 OLK and that exhibits the same symptom. What is odd though is that if I setup the connector as Administrator it works fine.

[uxbod]

Have upgraded ZCS and ZCO to 6.0.7 though the problem still persists. What debug information would be useful ?

[fsiegel]

Log files. Enable ZCO logging (just logging and HTTP logging), and repro the problem again. There may also be a log file in the same directory for the Adobe process as well. If that exists, send that as well.

[uxbod]

Thanks ... when the client is not using the system tomorrow morning I shall grab as much additional information as possible.

[uxbod]

I replicated the problem and this time had debugging enabled. Using the logtool I submitted the files to Zimbra

1923943 Jun 30 05:11 zco-20100630T051117.014-AcroRd32.exe-1500.log
1372833 Jun 30 05:16 zco-20100630T051117.905-OUTLOOK.EXE-2800.log

[fsiegel]

How big are the logs? Sending to Zimbra makes it a little harder for me to get to it. Can you post them here?

[uxbod]

Will make them available on an external website and PM you the details due to keeping the user details private.