Problem Outlook "send from"

[wbroekel]

Hello World....

We have the following Problem.
After changing to Zimbra our secretary has the problem that she is not able to send mails from the account of the boss in outlook.
I did the following:
First i gave her on the mailbox of the boss "admin rights".

I opend the mailbox of the boss on her computer with "oben mailbox from other user"

She can see all of the mails and the other stuff.
But if she says "new mail" and then put the name of the boss in the field "from" she received an error that she is not allowed to send mails in behalf of this user.


Greetings

Wulf

[ewilen]

Please post your zimbra version, or better yet, add it to your forum profile.

(Starting from root account...)

su zimbra
zmcontrol -v

Also the version of the ZCO used by the secretary.

It sounds like she has an old version of ZCO. You may also have an old version of ZCS. Some old versions of Zimbra require a server-side setting to allow a user to send on behalf of another.

While an upgrade might be advisable, in the meantime just look in the admin GUI, locate the secretary's account, and look at Preferences. From there you can either give her the right to send as anyone, or the right to send as specific other users.

However there's one wrinkle, which is that if the the secretary is using a boss email address that isn't published in the GAL, she's not allowed to send mail on behalf of that address. This is true even for recent versions of ZCO/ZCS.

See Bug 40031 - Back out prevention of "Send on Behalf Of" without server pref and Bug 40032 - Need "Send on behalf of" pref for details.

[wbroekel]

release is
5.018 GA 3011

[ewilen]

5.0.18 is the version of ZCO that's affected by the bug. (Not really a bug, just a decision by the developers that they subsequently changed back.)

Your best bet is to upgrade both ZCS and ZCO to the current version, or at least to the latest version of 5.x (5.0.23 I believe). Otherwise, see my suggestion above regarding a preference in the admin console.

[wbroekel]

Thank you for your quick answer.

We installed now the Connector 6.0.5 and the problem is nearly solved.
Now our secretary is able again to send mails in behalf of someone other.

But there is now another problem:

If she sends the mail to someone he received a mail:
This mail is is send from secretary in behalf of the account "info@...".

If the recipient now presses the answer button the mail goes back to the secretary in person not to "info@..."
Now the secretary has to move all mails to the info account because the other secretary would not be able to see mails which in origin belonge to "info@..."
Even if she is on holidays this is no solution because some mails original belonging to "info@..." are waiting in her mailbox....

Any ideas???

Greetings

Wulf

[ewilen]

Please have the secretary send an email to you on behalf of the boss. Then go into your account with ZWC, right click on the message and do show orginal. Then copy and paste the mail headers here.