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Thread: local failure notice

  1. #11
    ortsacmas is offline Active Member
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    Not a problem. Will report back shortly.

    Thanks.

  2. #12
    ortsacmas is offline Active Member
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    I have the server log, but of course it's a very large document. What should I be looking for? There is only a brief portion in which this user comes up.

    Thanks

  3. #13
    fsiegel is offline Zimbra Employee
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    In mailbox.log, at the same time (assuming there is no clock skew) that the Outlook user got the local failure, there should be a stack trace of a null pointer exception. If that's there, send me that trace.

  4. #14
    ortsacmas is offline Active Member
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    I hope this is what you're looking for

    [name=earls@jwlumber.com;mid=915;ip=72.11.243.219;u a=ZimbraConnectorForOutlook/6.0.5797.4;] soap - SetTaskRequest
    2010-06-02 10:04:14,541 WARN [btpool0-54626://sassafras.radersolutions.com/service/soap/SetTaskRequest] [name=earls@jwlumber.com;mid=915;ip=72.11.243.219;u a=ZimbraConnectorForOutlook/6.0.5797.4;] SoapEngine - handler exception
    java.lang.NullPointerException
    2010-06-02 10:04:14,718 INFO [btpool0-54626://sassafras.radersolutions.com/service/soap/SyncRequest] [name=earls@jwlumber.com;mid=915;ip=72.11.243.219;u a=ZimbraConnectorForOutlook/6.0.5797.4;] soap - SyncRequest
    2010-06-02 10:04:14,718 INFO [btpool0-54626://sassafras.radersolutions.com/service/soap/SyncRequest] [name=earls@jwlumber.com;mid=915;ip=72.11.243.219;u a=ZimbraConnectorForOutlook/6.0.5797.4;] cache - initializing folder and tag caches for mailbox 915


    also attached is an example task .msg
    Attached Files Attached Files

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