Connector finds folders and items however does not import them

[berkeb]

Hi,

I'm running the pstimport wizard to import my pst file to zimbra. It reads the file, creates the folders however it's not importing the data. What may be the reason for that? Log looks like below:

thanks
berke

------------------------------------------------
08-03-2010 13:33:56 [2968]: ZCSPSTImportWizard-6.0.4_GA_2038 Version 6.0
08-03-2010 13:33:56 [2968]: ------------------Import Options--------------------------
08-03-2010 13:33:56 [2968]: Import Mails : Yes
08-03-2010 13:33:56 [2968]: Import Sent Items : Yes
08-03-2010 13:33:56 [2968]: Import Contacts : No
08-03-2010 13:33:56 [2968]: Import Calendar Items: No
08-03-2010 13:33:56 [2968]: Import Tasks : Yes
08-03-2010 13:33:56 [2968]: Import JunkMail : Yes
08-03-2010 13:33:56 [2968]: Import Deleted Items : Yes
08-03-2010 13:33:56 [2968]: UseProgressLogs : Yes
08-03-2010 13:33:56 [2968]: MessageLogging : No
08-03-2010 13:33:56 [2968]: ----------------------X-X-X-------------------------------
08-03-2010 13:33:56 [2968]: Creating / starting worker thread
08-03-2010 13:33:56 [2968]: Dispatching work to worker thread
08-03-2010 13:33:56 [1088]: Worker thread started
08-03-2010 13:33:56 [1088]: Work arrived...C:\Documents and Settings\FSC\Local Settings\Application Data\Microsoft\Outlook\CC_2010.pst bbaydu@....
08-03-2010 13:33:56 [1088]: Using default store
08-03-2010 13:33:56 [1088]: Logging on to zimbra server (zimbra:80)
08-03-2010 13:33:56 [1088]: Replicating folder hierarchy
08-03-2010 13:33:57 [1088]: (FR): Entering folder: /
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (root)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Deleted Items
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (trash)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Deleted Items
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Inbox
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (inbox)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: CoreCard
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1659
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: BAs
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1660
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder BAs
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Setup
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1735
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Setup
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Platform
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1736
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Platform
08-03-2010 13:33:57 [1088]: (FR): Entering folder: CC SVN Updates
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1737
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: BR and FS
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1738
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder BR and FS
08-03-2010 13:33:57 [1088]: (FR): Entering folder: BD&FS Updates
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1739
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder BD&FS Updates
08-03-2010 13:33:57 [1088]: (FR): Leaving folder CC SVN Updates
08-03-2010 13:33:57 [1088]: (FR): Leaving folder CoreCard
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Friends
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1628
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Iris
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1629
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Iris
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Friends
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Other
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1101
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: MC Faulty mail
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1630
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder MC Faulty mail
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Other
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Inbox
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Outbox
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (Outbox)
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Outbox
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Sent Items
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (sent)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Sent Items
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Calendar
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (calendar)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Calendar
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Drafts
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (drafts)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Drafts
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Journal
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1631
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Journal
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Junk E-mail
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (spam)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Junk E-mail
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Notes
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1632
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Notes
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Sync Issues
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1633
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Conflicts
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1741
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Conflicts
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Sync Issues
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Tasks
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (Task)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Tasks
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Web Forms
08-03-2010 13:33:57 [1088]: (FR): Handling user-defined folder
08-03-2010 13:33:57 [1088]: (FR): Folder exists on zimbra - fid is 1635
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Web Forms
08-03-2010 13:33:57 [1088]: (FR): Entering folder: Contacts
08-03-2010 13:33:57 [1088]: (FR): Detected special folder (contacts)
08-03-2010 13:33:57 [1088]: (FR): Child folders will be processed
08-03-2010 13:33:57 [1088]: (FR): Leaving folder Contacts
08-03-2010 13:33:57 [1088]: (FR): Leaving folder /
08-03-2010 13:33:57 [1088]: Importing messages
08-03-2010 13:33:57 [1088]: Progress log is: C:\DOCUME~1\FSC\LOCALS~1\Temp\ZCSPSTImportWizard-6.0.4_GA_2038\f0ca7185c7fd335281d53b0ee113cc66_CC_ 2010.status
08-03-2010 13:33:57 [1088]: Zimbra::MAPI::MailboxScanner::Scan. calling NamedProps::Init() using the root store folder
08-03-2010 13:33:57 [1088]: Zimbra::Mapi::NamedProps::Init. NamedProps::Init() succeeded!
08-03-2010 13:33:57 [1088]: Starting mid scan
08-03-2010 13:33:57 [1088]: Processing 25 items of folder Deleted Items.
08-03-2010 13:33:57 [1088]: Processing 942 items of folder Inbox.
08-03-2010 13:33:57 [1088]: Processing 27 items of folder KB.
08-03-2010 13:33:57 [1088]: Processing 5 items of folder House.
08-03-2010 13:33:57 [1088]: Processing 1 items of folder Utilities.
08-03-2010 13:33:57 [1088]: Processing 8 items of folder Friends.
08-03-2010 13:33:57 [1088]: Processing 2 items of folder Other.
08-03-2010 13:33:57 [1088]: Processing 103 items of folder Sent Items.
08-03-2010 13:33:57 [1088]: Processing 70 items of folder Calendar.
08-03-2010 13:33:57 [1088]: Processing 2 items of folder Journal.
08-03-2010 13:33:57 [1088]: Processing 2 items of folder Junk E-mail.
08-03-2010 13:33:57 [1088]: Processing 8 items of folder Notes.
08-03-2010 13:33:57 [1088]: Processing 6266 items of folder Sync Issues.
08-03-2010 13:33:57 [1088]: Processing 5 items of folder Conflicts.
08-03-2010 13:33:57 [1088]: Processing 6 items of folder Tasks.
08-03-2010 13:33:57 [1088]: mid scan ended
08-03-2010 13:33:57 [1088]: (MI): -------------------------------------------
08-03-2010 13:33:57 [1088]: (MI): -------------------------------------------
08-03-2010 13:33:57 [1088]: (MI): Import stats for
08-03-2010 13:33:57 [1088]: (MI): -------------------------------------------
08-03-2010 13:33:57 [1088]: (MI): Source Acct:C:\Documents and Settings\FSC\Local Settings\Application Data\Microsoft\Outlook\CC_2010.pst
08-03-2010 13:33:57 [1088]: (MI): Zimbra Acct:bbaydu@.....
08-03-2010 13:33:57 [1088]: (MI): -------------------------------------------
08-03-2010 13:33:57 [1088]: (MI): -------------------------------------------
08-03-2010 13:33:57 [1088]: (MI): Number of items attempted : 0 items
08-03-2010 13:33:57 [1088]: (MI): Number of items skipped : 0 items
08-03-2010 13:33:57 [1088]: (MI): Number of Errors : 0
08-03-2010 13:33:57 [1088]: (MI): Number of Warnings : 0
08-03-2010 13:33:57 [1088]: (MI): Import duration : 0 seconds
08-03-2010 13:33:57 [1088]: (MI): Import Throughput : 0 msgs/sec
08-03-2010 13:33:57 [1088]: (MI): Total data bytes transferred : 0 bytes
08-03-2010 13:33:57 [1088]: (MI): Data throughput : 0 bits/sec
08-03-2010 13:33:57 [1088]: (MI): Number of batches : 0 batches
08-03-2010 13:33:57 [1088]: (MI): Avg num items per batch : 0 items
08-03-2010 13:33:57 [1088]: (MI): Min num items in a batch : 0 items
08-03-2010 13:33:57 [1088]: (MI): Max num items in a batch : 0 items
08-03-2010 13:33:57 [1088]: (MI): Avg bytes per batch : 0 bytes
08-03-2010 13:33:57 [1088]: (MI): Min bytes in a batch : 0 bytes
08-03-2010 13:33:57 [1088]: (MI): Max bytes in a batch : 0 bytes
08-03-2010 13:33:57 [1088]: (MI): Quickest batch request : 0 ms
08-03-2010 13:33:57 [1088]: (MI): Slowest batch request : 0 ms
08-03-2010 13:33:57 [1088]: Clearing internal progress log entries
08-03-2010 13:33:57 [1088]: Entries cleared
08-03-2010 13:33:57 [1088]: Messages imported, cleaning up
08-03-2010 13:33:57 [1088]: Deleted mapi folder list
08-03-2010 13:33:57 [1088]: Import complete
08-03-2010 13:33:57 [1088]: Deleting mapi folder list
08-03-2010 13:33:59 [1088]: Worker thread exiting

[Amitabh Verma]

From logs, it seems that you are selecting the "Ignore previously imported items" option at "import options" screen. If you have already ran the migration from same machine and had chosen this option for next migration, tool will skip all the already migrated data. Please unselect this options to run multiple time data migration process. Be careful, if you choose not to ignore previosuly imported items and run migration on same account multiple times, it will result in duplicate items.

[berkeb]

Actually I have tried both ways (that option turned on and off). It never has imported the items, even when I tried for the first time.

[Amitabh Verma]

It seems that it will require some tests. If you are a NE customer, Please use support channel and they should be able to get the information from you (may be a limited pst for test) and can provide solution for it.