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Thread: Not syncing mail between folders

  1. #1
    matttux is offline Junior Member
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    Default Not syncing mail between folders

    I am using Outlook 2007, windows XP and connector 5.0.20. Calander, mail, address book are syncing ok but when i move an email from one folder into another it will not work.

    I have attached logs below. Would anybody have any idea what it could be. Thanks for any help.
    Attached Files Attached Files

  2. #2
    fsiegel is offline Zimbra Employee
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    This is the log file from Instant Search (SearchProtocolHost). I would need to see the ZCO log file.

  3. #3
    matttux is offline Junior Member
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    I'm sorry,

    logs attached below. Thanks again for the help

  4. #4
    fsiegel is offline Zimbra Employee
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    The server is resetting the connection at 09-03-2010 12:55:10.969 after writing about 1 M. Not quite sure why -- you should look at a mailbox.log for that time.

    Also, stay away from ZCO 5.0.20 and 5.0.21. Go to 5.0.22.

  5. #5
    matttux is offline Junior Member
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    I tried 5.0.22. Also our server was upgraded to Zimbra 6.0.5 so i tried that connector with no luck. I have attached more logs, it doesn't seem to be resetting the connection after 1mb anymore.

    Many thnaks for the help.

  6. #6
    matttux is offline Junior Member
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    I exported the .pst file and imported it onto outlook on a seperate machine. I did a sync with a new mail account i setup on Zimbra and i get the exact same problem. The mail box is about 6Gb so i did a loy of syncing before getting to the problem.


    Could it be some email is corrupt or something? Would it show up in the logs?

  7. #7
    fsiegel is offline Zimbra Employee
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    It could be a bad email, but the latest logs don't really show anything, except an inability to shut down correctly. A bad email would show up in the logs. If the email is on Outlook, it would show up where we would stop after processing a certain change record. If it's on the server, it would show up in the download.

    If you can get a ZCO log where this happens, please send it. I assume this shows up when you are syncing from Outlook to the server?

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